Activation | Ultra Mobile

How Ultra Mobile Works

Connection made simple

From choosing your phone plan to adding data when you need it, we make it easy to stay connected to who matters most.

Choose the right plan for you

On Ultra, you get simple upfront payment, flexible data plans, no contracts, and all the wireless essentials you need.

See Plans

Not sure what you need?

Take our Plan Match Quiz to find your perfect plan.

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Data whenever you need it

Need quick access to more high-speed data? Easily add more via your online account or the Ultra Mobile app and stay connected with friends and family.

Renewing your plan is easy

On Ultra, you can renew to a 1, 3, 6 or 12-Month Plan in just a couple of steps. And if you don’t want to worry about manually paying for your wireless plan every month, you can turn on Auto Renew.

Changing your plan is simple

If you consistently need more or less data, we make it Ultra-easy to change your data plan. Just log in to your online account or the Ultra Mobile App and select the plan that meets your data needs.

Activating your new wireless plan

In just a few easy steps, you can activate your Ultra Mobile service online, in-store or even by text if you’re getting a new phone number.

01

Choose a plan and SIM type

Our SIM Kit includes nano, micro, and standard sizes to fit any device you have. With eSIM* delivery, you'll get an email with a QR code to activate instantly.

*eSIM requires an eSIM-compatible phone

02

Activate your SIM Card or eSIM

Follow the directions included in your SIM kit to activate, then decide whether to keep your number or get a new one. With eSIM, activate your plan then install your eSIM via QR code in seconds.

03

Enjoy

Insert your SIM or instantly connect with eSIM and enjoy your service!

Keep your number, or get a new one

Whichever you choose, it’s Ultra-easy to do both.

Transfer your current number

Transferring your number onto Ultra is easy. Just be sure to call your current wireless carrier and confirm the following information before you activate:

Account Number
Account PIN or Transfer PIN
Billing Zip

NOTE: Keep your current service active until you activate your Ultra SIM.

Get a new phone number

If you choose to get a new number during activation, simply enter your zip code, choose your language preference, choose “Activate A New Number,” and follow the prompt. It’s that easy.

Have Questions?

Our reliable and experienced Multilingual Customer Care Team is available by phone or chat to help make your Ultra experience seamless.

Get all your favorite features for free

From Mobile Hotspot to International Calling, all Ultra plans give you the wireless essentials.

International Calling to 90+ Destinations

Enjoy the benefits of staying connected with friends and family around the world.

View our full list of destinations

Wi-Fi Calling

In an area with no coverage? We’ve got you covered. You can use a Wi-Fi network to make and receive calls and text messages.

Learn more about Wi-Fi Calling

Call Me Free

We know staying connected to your loved ones is important. With this feature, your friends and family will be able to contact you as if they’re making a local call.

See how Call Me Free works

Mobile Hotspot

Connect any hotspot-capable device to your phone's data signal for online access anywhere you go.

Learn more about Mobile Hotspot

5G

Free 5G is included in all plans (compatible phone required). This stronger signal means even better connections and better call quality.

Learn why Ultra’s 5G is so great

Multilingual Customer Care Team

Get support from our experienced service teams in English, Spanish, or Mandarin.

Get the add-on features you need

Customize your needs even further and include some of our add-on features to your plan on a month-to-month basis.

Go Roam Mexico Data Pass

Enhance your Unlimited Talk & Text Mexico Roaming experience with the $5 Go Roam Mexico Data Pass, which provides you with 5GB of high-speed data to use while in Mexico.

Add Mexico Data Pass

*Available on 3GB and higher plans only for up to 30 days.

International Roaming

With UpRoam, you can get up to $20 International Roaming credit to stay connected while traveling outside of the country. Traveling to Mexico or Canada? Talk & Text is Free!

View our rates by country

International Calling Credit

Use the credit that comes with your plan or purchase additional UpINTL credit to call destinations outside our Unlimited 90+ destination list.

uTalk

Ultra Mobile lets you enjoy up to 1,250 bonus minutes of talk to friends and family in 39 hand-picked INTL destinations—above and beyond our Unlimited Talk & Text to 90+ International Destinations.

View our list of 39 INTL destinations

Globe Unlimited

Do you frequently call the Philippines? For just an additional $10/month, this service allows unlimited calling to 5 different Philippine phone numbers on the Globe network.

Learn more about Globe Unlimited

Download the Ultra Mobile App