Enjoy a better, faster network

We’re Making Ultra Upgrades To Our Network

Better Call Quality

Better Coverage

Faster Speeds

What Does This Mean For You?

As we make improvements, some devices may experience dropped calls. Upgrade your device now to enjoy clearer calls, faster data speeds and the best possible experience.

How to Upgrade Your Device

Upgrade online or visit your local Ultra Retailer.

Questions?

Call Care at 888-777-0446

Call 611 from your Ultra phone

Have Questions? We Have Answers.

Will I need to change my plan to take advantage of the network improvements?

No, there is no need to change your plan. As long as your phone is compatible, you’ll be able to enjoy the improved experience regardless of your plan.

What do I need to know when buying a new phone?

You should ensure the phone you’re buying includes 4G LTE with VoLTE or 5G. A device with bands 2, 4, 12, and 71 is best. Visit ultramobile.com/phones to shop compatible phones.

What should I do if my device is not compatible?

While most phones will work perfectly, 3G phones along with some older 4G phones that do not support VoLTE will have issues. While you may love your current phone, newer devices can take advantage of everything our network has to offer. Visit your local retailer or https://phones.ultramobile.com where you’ll find a selection of great iPhones and Androids, all of which are network certified. Once you have your new phone, getting set up is as easy as switching a SIM card in most cases.

What happens if my phone no longer works on Ultra’s network?

If your phone doesn’t support 4G LTE, VoLTE or 5G, unfortunately your phone is not compatible with our network. The good news is we have many phones available at ultramobile.com/phones, all of which are fully compatible with the network. If you have any questions, our Care Team is available at 1.888.777.0446.