As we make improvements, some devices may experience dropped calls. Upgrade your device now to enjoy clearer calls, faster data speeds and the best possible experience.
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Upgrade your device online or visit your local Ultra Retailer.
No, there is no need to change your plan. As long as your phone is compatible, you’ll be able to enjoy the improved experience regardless of your plan.
You should ensure the phone you’re buying includes 4G LTE with VoLTE or 5G. A device with bands 2, 4, 12, and 71 is best. Visit ultramobile.com/phones to shop compatible phones.
While most phones will work perfectly, 3G phones along with some older 4G phones that do not support VoLTE will have issues. While you may love your current phone, newer devices can take advantage of everything our network has to offer. Visit your local retailer or https://phones.ultramobile.com where you’ll find a selection of great iPhones and Androids, all of which are network certified. Once you have your new phone, getting set up is as easy as switching a SIM card in most cases.
If your phone doesn’t support 4G LTE, VoLTE or 5G, unfortunately your phone is not compatible with our network. The good news is we have many phones available at ultramobile.com/phones, all of which are fully compatible with the network. If you have any questions, our Care Team is available at 1.888.777.0446.