Ultra Mobile’s activation process allows you to transfer your existing number in from your old carrier. To authorize the release of your phone number to Ultra Mobile, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number porting can take up to 24 hours to complete, but most ported numbers are fully activated within 8 hours.
You can check the status of your phone number port online, or in the store where your SIM card was activated. You should check on your port 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Port requests can have three pending statuses:
If you cannot resolve your port-in request within 24 hours, or your previous carrier stops working and your Ultra Mobile service does not activate, please contact customer service at 888-777-0446.