Can I keep my current phone number?

Ultra Mobile’s activation process allows you to transfer your existing number in from your old carrier. To authorize the release of your phone number to Ultra Mobile, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.

Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours.

You can check the status of your phone number transfer online, or in the store where your SIM card was activated. You should check on your transfer 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Transfer (also known as port) requests can have three pending statuses:

  • Port In Progress – This means that we have submitted your transfer request to your former carrier, and are waiting for them to either validate the information you submitted or process the request.
  • Resolution Required – In this case, we submit your account, phone number, and sometimes zip and password to your former carrier in order to authorize the transfer. A “Resolution Required” status means that one or more of those fields was incorrect and needs to be updated. If this happens, please correct the supplied information and submit your transfer request again.
  • Port-In Denied – Unfortunately this means your transfer request has failed. This can happen if your service with your previous carrier is suspended for non-payment, or if a technical error has occurred. If your service was not suspended, please resubmit the request.

If you cannot resolve your transfer request within 24 hours, or your previous carrier stops working and your Ultra Mobile service does not activate, please contact customer service at support@ultramobile.com or 1.888.777.0446.