Ultra Mobile’s activation process allows you to transfer your existing number in from your old carrier. To authorize the release of your phone number to Ultra Mobile, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours.
You can check the status of your phone number transfer online, or in the store where your SIM card was activated. You should check on your transfer 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Transfer (also known as port) requests can have three pending statuses:
If you cannot resolve your transfer request within 24 hours, or your previous carrier stops working and your Ultra Mobile service does not activate, please contact customer service at firstname.lastname@example.org or 1.888.777.0446.