To transfer your phone number, you’ll need to authorize the release of your number to Ultra Mobile. To do this, you will need: Your account number from your former carrier. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department. The corresponding password, passcode or PIN code number. The ZIP code associated with the account. There is no fee associated with transferring your number. Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, call us at 1-888-777-0446 or speak to a live agent on our chatbot. Once the number has been successfully transferred, we will send you an SMS.