Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned product. Questions concerning returns or exchanges, please contact us at firstname.lastname@example.org.
For our phone return policy, please visit https://phones.ultramobile.com/RMA.html for more information.