UpRoam

What is UpRoam?
UpRoam is an add-on that all subscribers can purchase allowing them to talk, text and use data while roaming outside the US. You can add $5, $10, or $20 of roaming credit at a time. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. Roaming rates and destinations can be seen here.

Where can I use UpRoam outside the US?
A full list of roaming rates and destinations can be seen here.
If not connected to WiFi:
You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.
If connected to WiFi:
You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Talk & Text enabled on your account, you can call customer care at 1-888-777-0446.

How much does it cost to call, text and use data while Roaming?
Click here to see a list of all Intl Roaming rates.

How do I buy UpRoam?
You can purchase UpRoam in $5, $10 and $20 denominations, in the following ways:

    • In your online account: Log into your online account and purchase more INTL roaming credit
    • With a Retailer: Visit the nearest Ultra Retailer to add UpRoam.
    • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative to add UpRoam.

 

If I run out of roaming credit, will I be able to buy more online or by phone?
Yes, you can do both! If you log into your online account, or call our Care hotline at 1-888-777-0446 you will be able to purchase more roaming credit.

How do I check my roaming balance?
You can check your roaming balance in the following ways:

      • In your online account: Log into your online account to Check Roaming Balance
      • With a Retailer: Visit the nearest Ultra Retailer.
      • By text message: text “UPROAM” to 6700, and you will receive a text message with your roaming balance.
      • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative.

 

When I buy UpRoam, is it applied immediately?
Yes – when you purchase an UpRoam add-on, the funds are immediately applied to your account.

Can I add UpRoam every month? 
While we do not offer recurring UpRoam bolt-ons, you can add UpRoam manually every month. Additionally, UpRoam credit rolls over and will not expire as long as your account is active. You can purchase UpRoam in $5, $10 and $20 denominations in the following ways:

      • In your online account: Log into your online account to purchase more INTL roaming credit
      • With a Retailer: Visit the nearest Ultra Retailer to add UpRoam
      • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative to add UpRoam