UpRoam

What is UpRoam?
UpRoam is an add-on that all Ultra subscribers can purchase allowing them to talk, text and use data while roaming outside the US. You can add $5, $10, or $20 of roaming credit at a time. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. Roaming rates and destinations can be seen here.

Where can I use UpRoam outside the US and how much does it cost?
A full list of roaming rates and destinations can be seen here.

How do I buy UpRoam?
You can purchase UpRoam in $5, $10 and $20 denominations, in the following ways:

  • In your online account – Sign into your online account and purchase more INTL Roaming credit
  • With a Retailer – Visit the nearest Ultra Retailer to add UpRoam.
  • With a Text Message – Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.
  • By calling Customer Care – Dial 1.888.777.0446 to talk to a representative to add UpRoam.

How do I check my roaming balance?
You can check your roaming balance in the following ways:

  • In your online account – Sign into your online account to check Roaming Balance
  • With a Retailer – Visit the nearest Ultra Retailer.
  • With a Text Message – text UPROAM to 6700, and you will receive a text message with your roaming balance.
  • By calling Customer Care – Dial 1.888.777.0446 to talk to a representative.

When I buy UpRoam, is it applied immediately?
Yes – when you purchase an UpRoam add-on, the funds are immediately applied to your account.

Can I add UpRoam every month? 
While we do not offer recurring UpRoam add-ons, you can add UpRoam manually every month. Additionally, UpRoam credit rolls over and will not expire as long as your account is active. You can purchase UpRoam in $5, $10 and $20 denominations in the following ways:

  • In your online account – Sign into your online account and purchase more INTL Roaming credit
  • With a Retailer – Visit the nearest Ultra Retailer to add UpRoam.
  • With a Text Message – Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.
  • By calling Customer Care – Dial 1.888.777.0446 to talk to a representative to add UpRoam.