How do I use Self-Care Interactive Text Messages?

Use our interactive SMS Care Tool to get information about your account, find a store near you, and recharge your account using our scratch-off Airtime Recharge Cards. To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Ultra Mobile handset.

BALANCE- Get your Ultra Mobile wallet balance, your Call Anywhere Credit in dollars ($), your current plan, and the expiration date of your current billing period.
DATA- See your 4G LTE usage and remaining balance.
HELP- Provides a short description of each SMS command and how to use them.
MENU- Get a full list of all available SMS commands.
RECHARGE + [PIN]- You can use SMS to apply an Airtime Recharge Scratch Card to your Ultra Mobile service by texting “RECHARGE” along with the PIN on the card. The recharge value will be stored in your Ultra Mobile Wallet, and can be applied toward international calling or your next monthly recharge. If your account is in a suspended state, you can use this command to reactivate your service by adding enough Airtime Recharge value to your account. The RECHARGE command is only for use with Airtime Recharge Scratch Cards. Do not send your credit card number with this command.
STORE + [ZIP]- Use this command to find the authorized Ultra Mobile store nearest to you. In place of the word “ZIP,” enter your zip code, i.e. STORE 11222. You will receive a message with the nearest store name, address, phone number, and the travel distance.
UPDATA- This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.
UPINTL- This command allows you to buy more International Call Credit for your account. Once you send the UPINTL text message to us, we will reply with a list of available International Call Credit options to choose from. Select an option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional International Call Credit has been added to your account.
UPROAM- This command allows you to buy more Intl Roaming credit for your account. Once you send the UPROAM text message to us, we will reply with a list of available data options to choose from. Select a Roamin option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.