What can I do if my phone does not identify my SIM card?

If you insert your SIM card into your new phone and there are any issues, you can try a couple of basic troubleshooting tricks.

  • First, power the phone off, remove the SIM, wait a few seconds, then re-insert the SIM and power on.
  • If the problem still persists then contact the Ultra Mobile Care team atĀ 1.888.777.0446 or emailĀ support@ultramobile.com.