What can I do if my phone does not identify my SIM card?

If you insert your SIM card into your new phone and there are any issues, you can try a couple of basic troubleshooting tricks. First, power the phone off, remove the SIM, wait a few seconds, re-insert the SIM and power on. If the problem still persists then contact the Ultra Mobile Care team at 1.888.777.0446 or email support@ultramobile.com.