INTL Call Credit and INTL Roaming Credit are included on 2GB and higher Single Month and Multi Month Plans. INTL Roaming Credit is a 1 time credit provided at activation. INTL Call Credits renew each month.

No, you can purchase for your current month only.

You can either purchase uTalk for the entire duration of your plan during activation, or you can purchase on a per month basis in Account Management or at your local Ultra Retailer.

You can view your remaining bonus minutes to all 39 uTalk destinations by logging into Account Management and clicking Check next to your uTalk balance.

Yes, you can add funds to your Ultra Wallet by going online, texting 6700, calling our Care team or by visiting an Ultra Retailer. Once funded, your Wallet balance will allow you to continue calling at that destination’s per minute rate (which can be found using our online rate checker here). Do not purchase UpINTL as they will not be redeemable to continue calling uTalk destinations and can only be used for non uTalk destinations.

Yes, you can use uTalk minutes to call any of the uTalk destinations. As you use your uTalk bonus minutes, all remaining minutes are adjusted, even those to destinations you may not be calling. You can view your currently remaining bonus minutes to each destination by logging into Account Management and clicking Check next to your uTalk balance.

Each month, you can call up to 10 unique phone numbers across any of the 39 uTalk destinations. You can continue to call those 10 numbers throughout the course of the month, but cannot call any additional new numbers. This resets each time your plan renews so you can call the same 10, 10 new numbers, or a combination of same and new numbers up to 10.

Yes, you can purchase uTalk in Account Management or at your local Ultra Retailer.

uTalk can be added to any Single Month or Multi-Month plan for an additional $10 per month.

A billing cycle is a 30-day cycle that starts the day you activate or the day you renew service.

Yes, you can change your plan length and/or data amount.

In Your Online Account:
Sign into your account and select the “Manage Plan” section. Once you select your desired plan and add-ons, click “Continue.”

Through Ultra Mobile Customer Care:
To have one of our Customer Care representatives help you change your Ultra mobile plan, please call 1.888.777.0446.

Please note that immediate plan changes to plans of lesser value are available at the end of your current billing cycle.

No, subscribers can keep their current SIM when switching in and out of Multi-Month Plans.

In order to provide the lowest price, we require the plan to be paid in full at the time of sign up.

Click here for instructions on setting up WiFi Calling & Text on your iOS device. Android devices:

You can set your Android device up for WiFi Calling & Text by doing the following:

Go to your phone’s “Wireless and Networks” settings
Select the “More” or “More Networks” option
Find WiFi Calling & Text, and enable it
You can set your WiFi Calling & Text Preferences by doing the following:

Tap “WiFi Calling & Text” (not the “Enable/Disable” button)
Tap “Connection Preferences”
Choose from:

WiFi Preferred – If a WiFi network is available, your phone will use the WiFi network rather than the cellular network
Cellular Network Preferred – Your phone will use a WiFi network for calls only if no cellular network is available
Never Use Cellular Network – Your phone will only use WiFi networks for calls
Next, you’ll need to activate WiFi Calling & Text on your Ultra account by doing one of the following:

Log into your online account
Visit the nearest Ultra Retailer
Call 1.888.777.0446 to speak with Customer Care

Domestic long distance calling is included in all Ultra Mobile plans.

All Multi-Month Plans include Unlimited Calling to 80+ International Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.

Mobile Hotspot is included in all Ultra Core plans with hotspot capable phones. This means you can turn your phone into a hotspot and allow others to use your data services when in a coverage area. Hotspot usage will draw from the high-speed data allotments of that plan. You can turn on the hotspot functionality on your device by accessing your phone Settings.

No, the Mobile Hotspot’s data allotment is drawn from your monthly service.

The hotspot usage will draw from the high-speed data allotments of your plan. If you have reached the the hotspot data allotment, then no further hotspot data is available. If you have reached your plan’s high speed data allotment, but have not reached your hotspot data allotment, hotspot is available at the plan’s current data speed.

Your hotspot usage will be included in your monthly plan’s data usage which you can find by logging into My Account.

You can turn on the functionality by accessing your phone Settings. You can also check your phone’s User Guide for specific details and more information.

Yes, you can switch to a new plan. However, you will need a new SIM card. New SIM cards can be purchased at ultramobile.com/plans/ or at your local Ultra Mobile Retailer.

Yes, if you are in the middle of a Multi-Month plan cycle, you can pay a prorated fee to upgrade to a higher data allotment plan for the remainder of your plan cycle. Please keep in mind you can only upgrade to a higher data amount, and not a lower amount. Also, you must keep your current plan duration. For example, if you are on a 6 month plan, your upgrade must also be a 6 month plan.