MMS requires data, so you must either be on WiFi or have purchased 4G LTE data in order to send group texts while on the $16 Talk & SMS Plan. 4G LTE Data can be purchased in Account Management, through the Ultra Mobile App, or at your local Ultra Retailer.

Group texts require data, so you must either be on WiFi or have purchased 4G LTE data in order to send group texts while on the $16 Talk & SMS Plan. 4G LTE Data can be purchased in Account Management, through the Ultra Mobile App, or at your local Ultra Retailer.

The $16 Talk & SMS only plan does not include data, but you can use the internet while connected to WiFi or you can purchase 4G LTE data in Account Management, through the Ultra Mobile App, or at your local Ultra Retailer.

Yes, you can purchase data in Account Management, through the Ultra Mobile app, or at your local Ultra Retailer.

No, you can purchase for your current month only.

You can either purchase uTalk for the entire duration of your plan during activation, or you can purchase on a per month basis in Account Management or at your local Ultra Retailer.

You can view your remaining bonus minutes to all 39 uTalk destinations by logging into Account Management and clicking Check next to your uTalk balance.

Yes, you can add funds to your Ultra Wallet by going online, texting 6700, calling our Care team or by visiting an Ultra Retailer. Once funded, your Wallet balance will allow you to continue calling at that destination’s per minute rate (which can be found using our online rate checker here). Do not purchase UpINTL as they will not be redeemable to continue calling uTalk destinations and can only be used for non uTalk destinations.

Yes, you can use uTalk minutes to call any of the uTalk destinations. As you use your uTalk bonus minutes, all remaining minutes are adjusted, even those to destinations you may not be calling. You can view your currently remaining bonus minutes to each destination by logging into Account Management and clicking Check next to your uTalk balance.

Each month, you can call up to 10 unique phone numbers across any of the 39 uTalk destinations. You can continue to call those 10 numbers throughout the course of the month, but cannot call any additional new numbers. This resets each time your plan renews so you can call the same 10, 10 new numbers, or a combination of same and new numbers up to 10.

Yes, you can purchase uTalk in Account Management or at your local Ultra Retailer.

uTalk can be added to any Single Month or Multi-Month plan for an additional $10 per month.

A billing cycle is a 30-day cycle that starts the day you activate or the day you renew service.

Yes, you can change your plan length and/or data amount.

In Your Online Account:
Sign into your account and select the “Manage Plan” section. Once you select your desired plan and add-ons, click “Continue.”

Through Ultra Mobile Customer Care:
To have one of our Customer Care representatives help you change your Ultra mobile plan, please call 1.888.777.0446.

Please note that immediate plan changes to plans of lesser value are available at the end of your current billing cycle.

No, subscribers can keep their current SIM when switching in and out of Multi-Month Plans.

In order to provide the lowest price, we require the plan to be paid in full at the time of sign up.

Click here for instructions on setting up WiFi Calling & Text on your iOS device. Android devices:

You can set your Android device up for WiFi Calling & Text by doing the following:

Go to your phone’s “Wireless and Networks” settings
Select the “More” or “More Networks” option
Find WiFi Calling & Text, and enable it
You can set your WiFi Calling & Text Preferences by doing the following:

Tap “WiFi Calling & Text” (not the “Enable/Disable” button)
Tap “Connection Preferences”
Choose from:

WiFi Preferred – If a WiFi network is available, your phone will use the WiFi network rather than the cellular network
Cellular Network Preferred – Your phone will use a WiFi network for calls only if no cellular network is available
Never Use Cellular Network – Your phone will only use WiFi networks for calls
Next, you’ll need to activate WiFi Calling & Text on your Ultra account by doing one of the following:

Log into your online account
Visit the nearest Ultra Retailer
Call 1.888.777.0446 to speak with Customer Care

Domestic long distance calling is included in all Ultra Mobile plans.

All Multi-Month Plans include Unlimited Calling to 80+ International Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.