Renewing Your Plan is Ultra-easy
Pay Online
Log in to your account at
If you don't know your password, click "Send Password to My Device"
Download the Ultra Mobile App
If you don't know your password click "Send Password to My Device" from the Ultra app home screen.
Pay in Person
Find an Authorized Ultra Mobile store near you.
Or visit a local 7-Eleven, CVS, Cumberland Farms, Speedway, Circle K or Thortons near you.
How to renew your plan if visiting a Retailer location.
- Let the sales associate know that you need to Renew your Ultra Mobile Service. (Note: they might be more familiar with term of "Top Up" or "FastPins")
- Tell the sales associate the amount you would like to Renew
- Sales associate will Renew either directly into your Account or provide a receipt for instructions on how to load your Ultra Account (If your receipt has a PIN Number, you can text Recharge + the PIN Number to 6700 or dial 611 from your Ultra device to have a support agent assist you with your Recharge)
Purchase cash card at a grocery store
Most grocery stores can help you purchase a cash card that can be used to Recharge your plan online, in the Ultra Mobile app or by texting Menu to 6700.
Still need help?
We’re here for you every day from 6am to 6pm PST
Call Us
611 from your Ultra Phone.
1.888.777.0446 from any other phone.
Chatbot: get connected to a live agent for further assistance.
