Helping you stay connected
To our Ultra Family,
In this uncertain and challenging time, we’re doing everything possible to keep you connected to loved ones and friends. For your convenience, there are several ways for you to keep your account active while keeping yourself safe.
Ways to Recharge Your Plan
Pay with Credit, Debit or Cash Cards
Log into account management at
If you don’t know your password, click “Send Password to My Device”
Download the Ultra Mobile app
If you don’t know your password click “Send Password to My Device” from the Ultra app home screen.
Pay with Cash
Find an open store in your area
Or visit a local 7-Eleven, CVS, Cumberland Farms, Speedway, Circle K or Thortons near you.
Call ahead to ensure the location is open.
How to recharge your plan if visiting a Recharge location.
- Let the sales associate know that you need to Recharge your Ultra Mobile Service. (Note: they might be more familiar with term of “Top Up” or “FastPins”)
- Tell the sales associate the amount you would like to Recharge
- Sales associate will Recharge either directly into your Account or provide a receipt for instructions on how to load your Ultra Account (If your receipt has a PIN Number, you can text Recharge + the PIN Number to 6700 or dial 611 from your Ultra device to have a support agent assist you with your Recharge)
Purchase cash card at a grocery store
Most grocery stores can help you purchase a cash card that can be used to Recharge your plan online, in the Ultra Mobile app or by texting Menu to 6700.
Watch for easy step-by-step recharge instructions
Still need help?
We’re here for you every day from 6am to 6pm PST
