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Ultra Mobile Silver Updates
Can I keep my existing plan / pricing once migrated over to Ultra Mobile? Yes, you will keep your existing plan and pricing as a grandfathered plan once migrated to Ultra Mobile on February 1, 2024.
Will there be any changes to the data speeds or network performance after the migration? Data speeds and network performance will remain the same as you have experienced with Ultra Mobile Silver.
Will my phone number be affected? Can I take my number to another service provider? You’ll keep the same number that you currently have and yes, you always have the option of transferring your number and related service over to another carrier.
Will I have access to the same customer support after migration? Ultra Mobile’s Customer Care Team will be ready to assist you after February 1, 2024 with any account related questions. Their number is 1-888-777-0446 and their hours are 6 am to 6 pm PST.
Can I upgrade or change my plan after the migration to Ultra Mobile? You will have the option of changing to any of Ultra Mobile’s plans anytime after February 1, 2024. Visit my.ultramobile.com/account/plan to see affordable and flexible plans that meet all your wireless needs. Please note that while you are free to switch to any Ultra plan after February 1, 2024, you will not be able to switch back to your current Ultra Silver plan once that plan change has been completed.
Will I need to get a new SIM card/eSIM for Ultra Mobile? No new SIM/eSIM will be needed as part of this migration. You can continue to use your phone as is.
Will there be any changes to the international calling rates? You will receive Ultra Mobile’s international calling rates effective February 1, 2024 which include Free International Calling & Text to 90+ Destinations! Please visit our International Calling page for more details including rates by country.
What if I don’t want to be migrated to Ultra Mobile? You have the option of transferring your number and related service over to another carrier prior to February 1, 2024.
Can I enroll in Auto Renew with Ultra Mobile? You can enroll in Auto Renew with Ultra Mobile. Please contact Ultra Mobile’s Customer Care Team for any payment related questions after February 1, 2024. Their number is 1-888-777-0446 and their hours are 6 am to 6 pm PST.
Will my existing Auto Renew transfer over to Ultra Mobile? Auto Renew will be disabled in your account as part of the migration to Ultra Mobile. You can re-enroll in Auto Renew with Ultra Mobile by logging into your account or in the Ultra Mobile App. Please contact Ultra Mobile’s Customer Care Team for any payment related questions after February 1, 2024 by calling 1-888-777-0446 from 6 a.m. to 6 p.m. PST.
How can I access Ultra Mobile’s website and app? The link to Ultra Mobile’s website is: www.ultramobile.com and the mobile app can be downloaded on Android and Apple devices.
How can I access the Account Management portal for Ultra Mobile? Please visit my.ultramobile.com/login to view and manage your account online. You can log in with your existing credentials. Please contact Ultra Mobile’s Customer Care Team for login related issues or if you need assistance getting set up with an Account Management profile by calling 1-888-777-0446 between 6 am to 6 pm PST.
How can I make payments towards my Account Balance after February 1, 2024? Even after February 1, 2024, you’ll still be able to purchase recharge credit for Ultra Mobile via Walmart and online at my.ultramobile.com. Any recharge cards that were purchased prior to February 1, 2024 will still be honored by Ultra Mobile. Please visit ultramobile.com for more information.
Is my device warranty still valid for the Ultra Mobile Silver device I purchased at Walmart? Please visit the handset manufacturer’s website for warranty-related information.
What if I have a device issue after the migration, such as a defective device? Please visit the handset manufacturer’s website for warranty-related information.
