WE'RE MAKING ULTRA IMPROVEMENTS

We are currently performing a system upgrade as part of our commitment to improving our service in every way.
Thank you for your patience while we work to enhance your Ultra experience.
Still have questions? See our FAQs below:

FAQ

Your service should not be impacted while we are performing our system upgrade.

Unfortunately, Account Management will not be available while we are upgrading our system. Please wait to log in until we have confirmed that our upgrade has completed.

The upgrade should take no longer than 18 hours. We will text you before we begin and once the system upgrade is complete. If you have not received a second text message within 24 hours confirming the upgrade is complete, please restart your phone to reset your connection to the network.

We will text you once the system upgrade is complete. If you do not receive a second text message within 24 hours, please completely restart your phone to reset your connection to the network.

If you have already received a text message confirming the upgrade is complete, please restart your phone to reset your connection to the network.

Some users may need to re-enable their account’s WiFi calling and text. You can re-enable by doing one of the following: Log into your online account Visit the nearest Ultra Retailer Call 1-888-777-0446 to speak with Customer Care

If you have restarted your phone, but are still experiencing service issues, please contact us at 1.888.777.0446 between 6 am to 6 pm PST or chat with us on our chatbot.

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