ULTRA IMPROVEMENTS

WE'RE MAKING ULTRA IMPROVEMENTS

We are currently performing a system upgrade as part of our commitment to improving our service in every way.

Thank you for your patience while we work to enhance your Ultra experience.

Still have questions? See our FAQs below:

FAQ

Will my service be impacted during the system upgrade?

Your service should not be impacted while we are performing our system upgrade.

Will I be able to log into my account during this time?

Unfortunately, Account Management will not be available while we are upgrading our system. Please wait to log in until we have confirmed that our upgrade has completed.

My WiFi calling isn’t working after the system upgrades, what should I do?

Some users may need to re-enable their account’s WiFi calling and text. You can re-enable by doing one of the following: Log into your online account Visit the nearest Ultra Retailer Call 1-888-777-0446 to speak with Customer Care

What should I do if I am still experiencing service issues after restarting my phone?

If you have restarted your phone, but are still experiencing service issues, please contact us at 1.888.777.0446 between 6 am to 6 pm PST or chat with us on our chatbot.