How do I regain access to my account?
Ultra Mobile always wants to make sure it’s you accessing your account. We’ll occasionally ask you to confirm your identity by following our prompts to verify your identity on your phone or computer. If you still need help and can’t access your account, please call our Customer Care Team at 888-777-0446.
Read More »Should I change my password if I received a text from Ultra Mobile?
We strongly encourage you to change your password and help strengthen your account security.
Read More »I got a text saying someone tried to access my account. It wasn’t me, so what now?
If this wasn’t you, no further steps are needed. We have blocked that IP address from getting into your account. You can continue using your Ultra service and account.
Read More »Ultra Mobile sent me a text about blocking an IP address. Is it legit?
The text is legitimate and officially from our team here at Ultra. We take security and customer information seriously and there are several reasons you could have received this text, including if an IP address was previously blocked for various reasons.
Read More »What happens if I didn’t receive the code?
Codes expire 10 minutes after being sent. Wait a few minutes and if you still don’t receive an SMS code, try again to receive a new one and follow the prompts you see on the screen.
Read More »I’ve exceeded my attempts to enter my code. What do I do now?
If you’ve received a note that you’ve exceeded your attempts to verify your identity, you’ll need to wait a few minutes and try again. Follow the instructions you see on your screen.
Read More »Why is Ultra asking me to confirm my identity?
We take security and customer information seriously. In order to keep your account secure, we sometimes need to confirm that you are the one trying to access your account.
Read More »My one-time passcode (OTP) isn’t working or has expired. What do I do now?
Try following the prompts on the screen. If the code is expired, please retry for a new code. Friendly reminder: passwords are case sensitive and you have limited tries before the code expires.
Read More »What does “OTP” mean?
“OTP” stands for “one-time passcode.” We may provide you with a one-time passcode to access your account for added security. This password will expire, which means you can change it afterward to whatever you want.
Read More »How do I contact Ultra Mobile if I need help managing my account?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.
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