Can I use my Ultra Mobile plan while traveling to China?
Your Ultra Mobile plan comes with free calling & text from the U.S. to China. You are able to add International Roaming to your plan if you choose to use your plan outside of the U.S. Learn more about International Roaming here.
Read More »How can I get connected with a Mandarin speaking Care agent?
Our Mandarin-speaking support team is here to assist you at 1-888-476-3089.
Read More »Does my Ultra Mobile plan include free calls and texts to China?
All Ultra Mobile plans come with free international talk & text to 80+ international destinations including China.
Read More »How can I place a call or text to China from the U.S.?
Follow these simple steps to call China from the U.S.:1. Dial exit code (011)2. Dial country code for China (86)3. Dial area code (typically 2-3 digits)4. Dial the number you wish to reach5. Press call and start talking
Read More »How do I order an eSIM for my new eSIM compatible device?
You can request a replacement eSIM via our Ultra Mobile App. Please contact our Customer Care Team at 888-777-0446 if you need support with switching.
Read More »Does Ultra Mobile support eSIM?
Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
Read More »How can I remove someone or myself from my AAL account?
To remove a member or yourself from an Add-a-Line account you will need to visit an Ultra Mobile Retailer with your phone, phone number, and the phone number of the person you are trying to remove (if not yourself). Please note that once you remove a Multi-Line account, they will no longer receive the Add-a-Line…
Read More »How can I add someone to my AAL account?
To add someone to your Add-a-Line account visit any Ultra Mobile Retailer. The easiest way is to bring the person you want to add to your account with you. If they are unable to accompany you, you will need their phone number. If they are an existing Ultra Mobile Customer they will receive a code…
Read More »What should I do if I believe there is an error on my bill or I have a question about my service?
Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.
Read More »What is the 3G shutdown and will I be impacted?
This year, all major nationwide wireless providers are shutting down their 3G networks to open up valuable space for 4G and 5G networks. What is 3G?3G was the former standard for the way cellphones operated and connected to the internet. When it first launched, 3G was what enabled us to have access to the internet…
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