What is video optimization?
Video optimization helps manage the amount of data you use by optimizing all detectable video streaming to DVD-quality (typically 480p) on your phone. This helps to preserve your data and also reduces buffering and lags sometimes associated with video streams. Video optimization is available on all Ultra Mobile plans.
Read More »What if I want to call a country outside of the 90+ International Destinations?
If you need to call a country outside of our Free 90+ International destinations, you can easily purchase International Calling Credits to connect to those destinations. How to Add Extras: 1. In Your Online Account – Go to the “Manage Plan” section of your online account, and select call credit add-on. Add-ons will be applied…
Read More »How do I switch my Pause plan back to an Ultra Data plan?
Pause Plan subscribers have two options to get back onto an Ultra data plan: 1. Pause Plan subscribers can schedule a plan change to either a Single-Month or Multi-Month plan, and this plan change would take effect after their Pause plan term is completed. 2. Pause Plan subscribers also have the option to immediately switch…
Read More »Can I have Auto Renew on while on the Pause Plan?
As long as you have a payment method saved in your account, you can enable Auto Renew while utilizing the Pause Plan.
Read More »After I sign up for Auto Renew, when does it go into effect?
After you enable Auto Renew, your plan will automatically renew at the end of your current plan cycle. Your plan renewal date can be seen in the ‘My Plan’ section of your Ultra Account or on the dashboard of the Ultra Mobile App.
Read More »Did Ultra Mobile change the destination offerings?
Yes! We have upgraded the 80+ International Destination list to 90+ to keep you even more connected with loved ones who are abroad. Check out our Destination List.
Read More »Can I use my plan in Canada and Mexico?
Yes! Our plans come with Free Talk & Text in Mexico and Canada on 3GB plans and higher. If you would like to use data while traveling to these countries you can learn more about rates here.
Read More »How can I receive an Auto Renew discount?
New customers can save up to 10% off every month by enabling Auto Renew on your Single-Month plan after 10/1/23. Easily turn on Auto Renew in your Online Account or through the Ultra Mobile App. Download the app here (iOS and Google Play) Note: Only Single-Month plans are eligible for discount
Read More »What happens when I use all of my monthly data?
If you’ve used all of your monthly data, there are many ways to add more. How to Add More Data 1. In your Online Account or Ultra Mobile App Download the app here (iOS and Google Play) Online Account Go to the “Manage Plan” section of your online account and select the data Add-On you’d like to…
Read More »What if I want to cancel my plan?
Good news – if you need to temporarily pause your plan for travel or other needs, we offer a Pause Plan for only $5 month that allows you to keep your current phone number and any saved voicemails. You can learn more by logging into your online account or in the Ultra Mobile App and…
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