Your Ultra Mobile plan comes with free calling & text from the U.S. to China. You are able to add International Roaming to your plan if you choose to use your plan outside of the U.S. Learn more about International Roaming here.
Read More »Our Mandarin-speaking support team is here to assist you at 1-888-476-3089.
Read More »All Ultra Mobile plans come with free international talk & text to 80+ international destinations including China.
Read More »Follow these simple steps to call China from the U.S.:1. Dial exit code (011)2. Dial country code for China (86)3. Dial area code (typically 2-3 digits)4. Dial the number you wish to reach5. Press call and start talking
Read More »You can request a replacement eSIM via our Ultra Mobile App. Please contact our Customer Care Team at 888-777-0446 if you need support with switching.
Read More »Please contact our Customer Care Team at 888-777-0446 for support with replacing your current SIM to an eSIM.
Read More »To remove a member or yourself from an Add-a-Line account you will need to visit an Ultra Mobile Retailer with your phone, phone number, and the phone number of the person you are trying to remove (if not yourself). Please note that once you remove a Multi-Line account, they will no longer receive the Add-a-Line…
Read More »To add someone to your Add-a-Line account visit any Ultra Mobile Retailer. The easiest way is to bring the person you want to add to your account with you. If they are unable to accompany you, you will need their phone number. If they are an existing Ultra Mobile Customer they will receive a code…
Read More »Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.
Read More »This year, all major nationwide wireless providers are shutting down their 3G networks to open up valuable space for 4G and 5G networks. What is 3G?3G was the former standard for the way cellphones operated and connected to the internet. When it first launched, 3G was what enabled us to have access to the internet…
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