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Ultra Mobile Blog

Is there a data limit on the Ultra Unlimited or Ultra Unlimited+ Plans?

September 30, 2024

The Ultra Unlimited and Ultra Unlimited+ Plans have no high-speed data limit! You can enjoy…

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How much data is included in the Ultra Unlimited and Ultra Unlimited+ Plans?

Our Ultra Unlimited and Ultra Unlimited+ Plans include uncapped unlimited data. This means you can…

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Can I transfer my eSIM between two devices?

September 18, 2024

With the iOS 18 update, you can now transfer your eSIM(s) between two iPhones. There…

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When the 3 lines for $85 promotion is over, what happens to my discounted third line?

August 26, 2024

If you add a third line to your Family Plan for $12/mo during the promotional…

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How much money could I save with the Family Plan? W/ Add-A-Line?

The first line is $49/mo, but each line after that (up to 4) is only…

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Why I should add my email to my account?

July 2, 2024

Not only do we send notifications about your account but this is also used as…

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I got a text or email saying someone tried to transfer my number. It wasn’t me, so what now?

If you did not request this, please call Customer Care immediately. 1-888-777-0446 or dial 611…

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What if I want to receive the SIM Protect OTP via email but I haven’t added one to my account yet?

Before receiving an OTP via Email, you must have entered a valid email in the…

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How do I transfer my number?

If you have SIM Protect on, please be sure to turn it off first. If…

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Why is SIM Protect Auto-Enabled?

Our system may have ‘Auto-Enabled’ SIM Protect on your account out of an abundance of…

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