How do I know if my device is eSIM compatible?
We are here to help! Check your eSIM compatibility.
Read More »Can I switch my physical SIM for an eSIM?
Yes you can. Please check your eSIM compatibility. You can also go on the Ultra Mobile App and follow these steps:-Account-Order Replacement SIM-Switch to an eSIM
Read More »If I am traveling to the United States from abroad, can I download a local eSIM on Ultra Mobile’s network?
With an unlocked phone, you can purchase a plan and choose eSIM as your preferred delivery option. Please check your phone compatibility at www.ultramobile.com/byop/ to ensure that your phone will work on our network.
Read More »What happens if I buy an eSIM and my phone isn’t compatible?
If your phone is incompatible with eSIM, you can always order a replacement physical SIM in the Ultra Mobile app. And if you’re activating your physical SIM, you can activate it by visiting https://my.ultramobile.com/activation or by calling our Care Team at 888-777-0446.
Read More »Will eSIM give me a different quality of service from a physical SIM?
No it won’t. You’ll get the same great 5G • 4G LTE service you would expect regardless of the SIM you’re using.
Read More »What’s the difference between physical SIM and eSIM?
Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone.
Read More »Is there a cost associated with getting an eSIM if I already have a physical SIM?
No! We will give you up to 2 free eSIM’s per year. Should you need more than 2 for that calendar year, you will have to pay a small $3 fee.
Read More »I cannot scan the QR code to add the eSIM to my device, what do I do?
If you cannot scan the QR code, you can also manually add your eSIM using the eSIM Manual Activation Guide.
Read More »Can I use the same eSIM in different devices?
Please note, that if you have installed eSIM into one device, you can´t install the same eSIM (use the same QR code) into another phone or device. You have to order a new eSIM for another device, even if you have deleted the eSIM from the first device.
Read More »What can I do to prepare for International travel?
Have data ready for when you arrive/land in a new country by making sure you purchase International Roaming Credit. With UpRoam, you can get $5, $10, or $20 International Roaming credit to ensure you stay connected while traveling outside of the country. Be sure to check out the roaming rates to your travel destination before…
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