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Ultra Mobile Blog

Why I should add my email to my account?

July 2, 2024

Not only do we send notifications about your account but this is also used as…

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I got a text or email saying someone tried to transfer my number. It wasn’t me, so what now?

If you did not request this, please call Customer Care immediately. 1-888-777-0446 or dial 611…

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What if I want to receive the SIM Protect OTP via email but I haven’t added one to my account yet?

Before receiving an OTP via Email, you must have entered a valid email in the…

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How do I transfer my number?

If you have SIM Protect on, please be sure to turn it off first. If…

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Why is SIM Protect Auto-Enabled?

Our system may have ‘Auto-Enabled’ SIM Protect on your account out of an abundance of…

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What is SIM Protect?

SIM Protect is a new security tool that allows you to lock some features of…

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How do I unlock my phone?

June 25, 2024

If you purchased a phone from us, the only thing you need to do to…

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How do I know if my phone is unlocked?

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if…

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What is device unlock?

Device unlock lets you use your device with another carrier, for things like international travel…

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Is the Go Roam Mexico Data Pass available in all of Mexico?

May 21, 2024

You can check our coverage and speeds on our coverage map here.

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