To ensure your service is not interrupted, you can check whether your device is compatible- click here and enter your device info.
If your device is compatible, you should be all set. However, on some older devices you may also want to confirm the following:
1. Check to see if there are any software updates for your phone that have not been installed.
2. Ensure that VoLTE is turned on. While the naming conventions may vary, the easiest way to see if VoLTE is enabled on your phone is to check within the device’s settings: Click on the Settings icon -> click ????-> type “volte” -> click VoLTE Calls Menu -> switch the VoLTE Call Toggle to On. If after typing “VoLTE” no menu option appears, the device either does not support VoLTE or VoLTE is defaulted to On which is likely if the phone is fairly new.
3. Confirm the APN settings for the device-
If you need a new device, every phone we sell is 4G LTE or 5G capable. Click here to find a selection of great iPhones and Androids, all of which are network certified. Once you have your new phone, getting set up is as easy as switching a SIM card in most cases.
If you have any questions, our Care Team is available at (888) 777 0446.