Simply text any of the self-service short codes to 6700 below to get the information requested. The dial shortcodes work on iPhones and certain Android devices.
| Short code (dial) | What it does |
| **61*1[phone_number]# | Turns on call forwarding if an incoming call does not get a reply. If someone is calling you (incoming calls only) and there is no reply (no answer) the call will be forwarded to the specified number. |
| ##61# | Turns off call forwarding if an incoming call doesn’t get a reply. |
| **62*1[phone number]# | Turns on call forwarding when you are not reachable. If someone is calling you (incoming calls only) and you are not reachable, the call will be forwarded to the specified number. |
| ##62# | Turns off call forwarding when you are not reachable. |
| ##004# | Cancels call forwarding to voicemail to prevent new voicemail messages |
| **21*1[phone number]# | Turns on unconditional call forwarding. This will forward all incoming calls to the specified number no matter if you are reachable or not. |
| ##21# | Turns off unconditional call forwarding. |
| Short code (text message) | What it does |
| BAL | Checks balance for wallet, INTL call credit, renewal, recharge, INTL roaming, expiration date & plan renewal date. |
| RECHARGE + PIN | Apply airtime recharge card balance to your account. |
| UTALK | Purchase uTalk for your current month. |
| HELP or MENU | Provides the following: BALANCE – Get account status and balance. RECHARGE + PIN – Apply airtime recharge card balance to your account. UPGLOBE – Purchase Globe Unlimited for your current month UPROAM – Purchase additional INTL Roaming Credit UPINTL – Purchase additional INTL Credit TALK – Purchase uTalk for your current month MENU – List of commands Dial 611 to speak with Customer Support |
| UPINTL | Purchase additional INTL credit. |
| UPROAM | Purchase additional INTL Roaming credit. |
| UPDATA | Purchase more data. |
