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What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?

Transferring your number onto Ultra is easy. Just be sure to call your current wireless carrier and confirm the following information before you activate:

Account Number Account PIN or Transfer PIN Billing Zip Once you confirm that information, there are several ways you can activate:

Online Go to and follow the prompts.

Retailer You can activate your service or instantly renew your monthly plan by visiting your local retailer. Use our Store Locator tool to find an Ultra retailer near you.

Care: Visit to speak with an agent so they can assist you with transferring your number or call Ultra Mobile Customer Service at 1.888.777.0446

NOTE: Keep your current service active until you activate your Ultra SIM.