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What do I do if I have trouble getting my account information when trying to transfer my number from my current carrier?

Make sure all of your information is correct.

Most of the time when a carrier rejects a transfer out to another carrier it is due to incorrect information. Make sure you have the following details:

  • Account Number
  • PIN Code
  • Billing Zip Code

Ensure You Have The Correct Department 

If you do not have this information, it can be obtained from your existing carrier. If you are having trouble getting your account information, make sure to ask to speak with someone in their porting department, or whoever handles number port outs. 

Below are instructions for how to get your account number and PIN number for some of the top wireless carriers. 


Account number

  • The account number is 9 digits and can be found in your online account or in the upper right-hand corner of your bill. 

PIN number

  • Contact T-Mobile at 1-877-453-1304 to retrieve your PIN number.


Account number

  • The account number can be found online in Account Overview, or on your bill at the top. Verizon account numbers end in -00001 but should be entered without the dash. 

PIN number

  • Verizon recently made a change to their port out process. You must request a Number Transfer PIN by dialing #PORT from your smartphone. After you receive your Number Transfer PIN, you can start the transfer process to Ultra. 

For more information about Number Transfer PINs and how to transfer your number from Verizon, visit or call 1-800-922-0204.


Account number

  • Can be found in your online account or in the upper right hand corner of any bill or invoice.  The number should be entered without any dashes or hyphens.

PIN number

  • Your PIN is usually the last four digits of your telephone number. If that does not work, call AT&T at 1-800-331-0500 to retrieve your PIN. 


Account number

  • The account number is 9 digits and can be found in your online account or in the top center of your bill. 

PIN number

  • This is the same as the call-in passcode when you call customer service. You can set up or change your PIN on your online account. If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Metro PCS

Account number

  • The account number is 9 digits and can be found in the bill reminder text messages sent by Metro PCS. You can also visit, login into your account, click on Payments and select any month to find your account number. 

PIN number

  • Your PIN number is your call-in passcode. This is normally your eight digit birth date, unless you have changed this. 

Additional Steps

If your current carrier will not provide your information for the purposes of transferring to a new carrier, there are a few additional steps to try to obtain this information:

  • Remind them that they are bound by law to release your number to a new carrier upon request. 
  • Ask to speak to a supervisor at your existing carrier
  • Finally, if everything else doesn’t work, you can contact the FCC, who administer the rules for number transfers. The FCC can be reached at, or by calling them at 1-888-CALL-FCC (1-888-225-5322).

For more information about wireless number portability, see below: