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What is Ultra Mobile’s return policy?

For plan purchases made on, Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. For questions concerning returns or exchanges for website purchases, please contact us through our helpful chatbot, which can connect you to a live agent. For our phone return policy, please visit for more information. Plan, SIM card and phone purchases made outside of are not be covered by these return policies. Please refer to the return policy of the business you purchased from.