Why is SIM Protect Auto-Enabled?

Our system may have ‘Auto-Enabled’ SIM Protect on your account out of an abundance of caution. We want to ensure that your Ultra account is always protected from potential fraud. While SIM Protect is on, it will prevent any attempts to replace your SIM card or transfer your phone number. Please try to use those features again at a later date, or contact Customer Care at 1-888-777-0446 for more information.