Changes May Affect Ultra Mobile Customer Data Service!
Network upgrades to LTE
Ultra Mobile’s parent carrier T-Mobile® is upgrading and expanding its 4G LTE coverage in several major metro areas. These upgrades improve data speeds and voice experience for the majority of our customers who use 4G LTE.
Some customers without 4G LTE capable devices may need to upgrade for optimal network performance. After network upgrades occur, customers still using certain handsets, tablets and wearable devices (that are not capable of 4G LTE) will only be able to connect to 2G data speeds, and in some cases, they may experience dropped calls.
You will be notified via text message if your current device and location will impact your service. If you are impacted, we encourage you to visit your local authorized wireless Retailer to upgrade to a device that will allow you to continue enjoying full-speed Ultra Mobile service.
Affected locations and customers
The network upgrade began November 1, 2017 and the following markets have been upgraded:
- Las Vegas, NV
- Trenton, NJ
- CENTRAL PA: (Scranton, Wilkes, Barre-Hazleton, PA)
- Jacksonville, FL
- Dallas, TX
The network upgrade began June 27, 2017 and the following markets have been upgraded:
- Austin: Waco
- Austin: Hillsboro
- BIRMINGHAM: (Florence-Muscle Shoals, Tuscaloosa), AL
- PHILADELPHIA: Allentown-Bethlehem-Easton, PA-NJ, Dover, DE
- PHILADELPHIA: Sussex, DE” County
- CENTRAL PA: (East Stroudsburg, Lancaster, Reading), PA
- NEW ENGLAND: Manchester-Nashua, NH, Providence-Warwick, RI-MA
- NEW ENGLAND: (Boston, Cambridge-Newton-Framingham), MA, Rockingham County-Strafford County, NH
- Cincinnati
The network upgrade began June 12, 2017 and the following markets have been upgraded:
- Texas – Austin (Brownsville-Harlingen, Austin: McAllen-Edinburg-Mission)
- Illinois – Chicago (Danville, Ottawa-Peru)
- Ohio – Cincinnati
- Indiana – Indianapolis (Connersville, Indianapolis-Carmel-Anderson, Muncie, New Castle, Randolph, Wabash, Blackford)
- Arkansas – Kansas City (Hot Springs, Jonesboro)
- Wisconsin – Milwaukee (Janesville-Beloit)
- Iowa – Des Moines (Ames, West Des Moines)
The network upgrade began April 25, 2017 and the following markets have been upgraded:
- Carolinas – MSA, Mt. Airy, Pinehurst, Georgetown
- Connecticut – Bridgeport, Stamford, Norwalk, West Hartford, East Hartford, Hartford, Middlesex, Tolland counties
- Colorado – Denver, Colorado Springs
- Hawaii
- Mobile, AL – Daphne, Fairhope, Foley, Mobile
- Upstate New York – Duchess County
Affected devices include, but are not limited to:
- LG 450 and GS170 handsets
- Apple iPhones 3G, 3GS, 4, 4S and 5 (CDMA models)
- Microsoft Lumia 435 and 530 smartphones
- Alcatel One Touch Pop 7 tablet (non-LTE models)
- Apple iPad 2 and 3 tablets
- Samsung Galaxy Gear S, S2 and S2 Classic smartwatches
Questions?
If you have further questions, please visit your local authorized wireless Retailer, or contact Ultra Mobile’s Customer Care team at 1-844-844-0063.
Support hours
6:00a – 6:00p PST / 9:00a – 9:00p EST
