How do I change my Ultra Mobile Plan?
By Ultra Team
Published September 24, 2024
While enjoying your Ultra Mobile service, you may have found that you need to change your plan for various reasons. Maybe you need a bigger or smaller data plan, or you want to switch to a 12-month plan or a shorter plan duration. Whatever the reason, we make it Ultra-easy to get the plan you need. Read on to learn how to change your Ultra Mobile plan.
Switching your Ultra Mobile Plan
There are a few methods you can use to change your Ultra plan:
On Desktop
- Sign into our online portal: https://my.ultramobile.com/account/
- Click on “Change plan”
- Select what you need more or less of:
- If you need more data, you can switch immediately at the end of your current plan
- If you need more months, you can switch at the end of your current plan
- If you need less data, you can choose that option as part of your next plan
- If you are upgrading your months or adding more data, pay the additional cost
- Once you select your desired plan and add-ons, click “Set as Next Plan”
On Mobile
- Sign into the Ultra Mobile app
- Select “Manage Plan”
- Select what you need more or less of:
- If you need more data, you can switch immediately at the end of your current plan
- If you need more months, you can switch at the end of your current plan
- If you need less data, you can choose that option as part of your next plan
- If you are upgrading your months or adding more data, pay the additional cost
- Once you select your desired plan and add-ons, click “Continue.”
Via Ultra Mobile Customer Care
To have one of our Customer Care representatives help you change your Ultra Mobile plan, please call 1-888-777-0446.
“Note”
Immediate plan changes to plans of lesser value are available at the end of your current billing cycle.
Can I change my plan if I am in the middle of a Multi-Month Plan?
Yes, if you’re in the middle of a Multi-Month Plan cycle, you can pay a prorated fee to upgrade to a higher data allotment plan for the remainder of your plan cycle. Please keep in mind you can only upgrade to a higher data amount, and not a lower amount. Also, you must keep your current plan duration. For example, if you are on a 6-month plan, your upgrade must also be a 6-month plan.
Incorporating Add-ons
Perhaps you don’t need to change your current plan completely but want to add one of our offerings such as uTalk, Globe Unlimited, or International Calling Credits. Here’s how to get these add-ons incorporated into your Ultra plan.
International Calling Credits
- Online: Go to the “Manage Plan” section of your online account, and select any data or call credit add-on. Add-ons will be applied Immediately.
- Text message: Text UPDATA or UPINTL to 6700. You’ll be able to use the credit card linked to your account for instant purchase of extra data and call credits.
Globe Unlimited Add-on
- On your Ultra Mobile Account: Log in and click on the tab “Top Up.” Click on Philippines Globe Unlimited and purchase a single month for $10.
- On the Ultra Mobile App: Log in and go to “Manage Balance.” Click on Globe Unlimited and purchase a single month for $10.
uTalk Add-on
- On your Ultra Mobile Account: Log in and click on the tab “Top Up.” Click on uTalk and purchase a single month for $10.
- On the Ultra Mobile App: Log in and go to “Manage Balance.” Click on uTalk and purchase a single month for $10.
Change is Ultra-easy
Now you see how Ultra-simple and quick it is to change your plan, whether you need to add data, add-ons or switch your plan duration. With a range of options, we make it easy to customize your Ultra service to fit your needs. Now that you know everything there is to know about switching plans, tap the button below to check out some of the plans we offer.
