Last Updated: October 1, 2024
These Terms and Conditions (“T&Cs”) are part of your service agreement with UVNV, LLC, including its affiliates, assigns, and agents (“Ultra Mobile,” “Ultra,” “we,” “us, or “our”) and constitute a contract under which we provide you Service under terms and conditions that you accept. Your service agreement (“Agreement”) with us includes (i) these T&Cs, (ii) our Privacy Policy, (iii) our Acceptable Use Policy, (iv) any subscriber agreement or transaction materials that you sign or accept, (v) any supplemental terms and conditions that may apply to any Service plan(s) and/or Device(s) that you select, (vi) any confirmation materials that we may provide to you, (vii) the terms set forth in any applicable coverage map brochures, (viii) any other supplemental terms that we may provide or otherwise make available to you, and (ix) any additional provisions linked to in any of the above materials. In the event of a conflict between these T&Cs and any other materials that make up the Agreement, these T&Cs shall govern to the extent necessary to resolve the conflict.
Please read these T&Cs carefully. They cover important information about our services provided to you (“Service”); your phone, handset, device, SIM card, embedded SIM (“eSIM”) (SIM card and/or eSIM, to the extent either technology may be available to you depending on your Device, your Service, and/or any other factor(s) in Ultra’s sole discretion, are referred to interchangeably as “SIM,” “SIM card,” and/or “SIM Kit”), data card, or other equipment or third party device used with our Service (“Device”); and any access and usage charges, SMS Charges, taxes, fees, assessments, and other charges we bill you or that were accepted or processed through your Device (collectively, “Charges”). These T&Cs include terms regarding service plan changes and late payments, limitations of liability, privacy and resolution of disputes by arbitration instead of in court.
You and any authorized users on your account will have access to account information and may be able to make changes to the account. If you give your personal account validation information to someone, they can access and make changes to your account. Those changes will be binding on you. Authorized changes may require your agreement to new T&Cs.
WAIVER OF JURY TRIAL. BY AGREEING TO ARBITRATE ALL DISPUTES, ULTRA MOBILE AND YOU ARE BOTH WAIVING ANY STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL. TO THE EXTENT ALLOWED BY LAW AND TO THE EXTENT THE ADR PROCESS AND THIS ARBITRATION AGREEMENT IS FOUND TO BE UNENFORCEABLE, ULTRA MOBILE AND YOU WAIVE STATUTORY AND CONSTITUTIONAL RIGHTS TO A JURY TRIAL. PLEASE BE ADVISED THAT THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT.
Prearbitration Dispute Resolution. Before initiating any arbitration against Ultra Mobile, you must comply with this provision unless you have a Puerto Rico address. For all disputes (except for Puerto Rico customers), you must first give us an opportunity to resolve your claim by calling our customer service department at (888) 777-0446 and providing a written description and supporting documentation of your claim, if requested by the Ultra Mobile care agent. Ultra Mobile and you each agree to negotiate your claim in good faith. If Ultra Mobile and you are unable to resolve the claim within sixty (60) days after Ultra Mobile receives your claim description and supporting documentation, you may pursue your claim in arbitration.
Small claims option. As an alternative to arbitration, Ultra Mobile may choose to resolve payment disputes in small claims court in the county of your most recent billing address. Ultra Mobile and you each agree that if you fail to timely pay amounts due, Ultra Mobile may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by applicable law or the Agreement.
Either you or we may start arbitration proceedings following the above-described 60-day period. You may submit a demand for arbitration using one of the following arbitration services through their Orange County, California office: (1) ADR Services, Orange County, California and (2) Judicate West, Orange County, California. However, in all cases, you must serve all necessary paperwork through our registered agent pursuant to Section 12.4 of these T&Cs.
You and Ultra Mobile agree that the following rules will apply (the “Arbitration Rules”), depending on which arbitration service provider you select: (1) if ADR Services, the Arbitration Rules then in effect with ADR Services (available at https://www.adrservices.com/services-2/arbitration-rules/) or (2) if Judicate West, the “Commercial Arbitration Rules” (available at https://www.judicatewest.com/Services/arbitration). If for any reason the arbitration service provider you select declines to administer the Claim, you must submit your claim to the remaining arbitration service provider. If both ADR Services and Judicate West decline to administer the Claim, then you or Ultra Mobile may file a petition in Federal Court for the appointment of an arbitrator pursuant to 9 U.S.C. Section 5. Ultra Mobile and you agree to arbitration before a single arbitrator (the “Arbitrator”). The Arbitrator must be a retired judge or appellate justice, but otherwise will be selected pursuant to the applicable Arbitration Rules. Notwithstanding anything to the contrary in Section 22 or any state’s conflict of laws rules, in order to ensure the availability of witnesses, the Arbitrator will sit in Orange County, California, where Ultra Mobile is headquartered, unless your billing address is in Puerto Rico, in which case the Arbitrator will sit in Puerto Rico. If you live outside of Orange County, California, the Arbitrator shall permit you to fully participate in the arbitration hearing by videoconference, and the Arbitrator shall have discretion to allow any party to fully participate in the hearing by videoconference upon request. The purpose of this provision is to ensure that the ADR Process is more accessible than a court trial and that you are not dissuaded from bringing a legitimate claim because you need to personally attend court proceedings. In all cases, the Arbitration Rules shall apply, except as modified by the Agreement. Notwithstanding anything to the contrary in the Arbitration Rules, Ultra Mobile voluntarily agrees to the following: if the dispute involves less than $75,000.00 and you agree to limit your maximum recovery to $75,000.00, you may elect to have Ultra Mobile pay for the costs invoiced by the selected arbitration provider (“Arbitration Costs”). To the extent otherwise required by applicable law, the Arbitration Rules, or as required of Ultra Mobile to enforce the ADR Process, Ultra Mobile will pay for or reimburse Arbitration Costs. Otherwise, Ultra Mobile and you will equally share the payment of Arbitration Costs. The term Arbitration Costs does not include attorney’s fees incurred by you or Ultra Mobile. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. Puerto Rico customers: Refer to Section 11 for details of the Puerto Rico Telecommunications Dispute Procedure.
Discovery: Notwithstanding anything to the contrary in the Arbitration Rules, to the extent permitted by applicable law, you and Ultra Mobile agree that discovery shall be limited to one deposition per side and ten requests for production of documents and materials, including any electronically stored information, reasonably tailored to the issues in the case, given the Arbitrator’s discretion to limit the production of electronically stored information or shift the cost to the party seeking the production of electronically stored information, depending on the circumstances presented to the Arbitrator. The purpose of this provision is to ensure that the arbitration process is more affordable than an action in Court and that you are not dissuaded from bringing a legitimate claim based on the broader range of discovery permitted in a court action. Notwithstanding the foregoing, the Arbitrator will have discretion, upon a showing of good cause and necessity to ensure a fair hearing on the merits, to expand the limits of discovery to include additional depositions, additional document requests, or expanded to include written interrogatories in lieu of additional depositions.
CLASS ACTION WAIVER. ULTRA MOBILE AND YOU EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding against Ultra Mobile.
8.1 General. Your Service will operate only after you have purchased and activated an Ultra Mobile Service plan. We may offer certain limited plans that do not require a prior purchase of service including, but not limited to, our Ultra Mobile Trial Kit (each, a “Trial Plan”). Trial Plan access to the Ultra Mobile service will cease according to the specific terms of your Trial Plan. Trial Plans are not renewable and you must become a paid subscriber to the Ultra Mobile service in order to continue your access to the Ultra Mobile service. For certain Trial Plans, you may only be able to transfer your mobile phone number from your existing carrier when you purchase a standard Ultra Mobile service plan; for these Trial Plans you will instead be assigned a temporary mobile phone number. Upon converting a Trial Plan to a standard Ultra Mobile service plan, you may choose either to keep the temporary mobile phone number or to transfer your mobile phone number from your existing carrier. If you have activated any Trial Plan, you will not be able to transfer the temporary phone number associated with that Trial Plan to a new carrier unless you convert your Trial Plan to a standard Ultra Mobile service plan. For all other Ultra Mobile service plans, airtime expiration is subject to the terms of your plan. Your account may be canceled for any violation of these T&Cs or the Acceptable Use Policy, or if the following occurs: (1) your airtime has expired (e.g., after 90 days on any 3-month plan) without a successful renewal payment, which places you in suspended status, and (2) you have not successfully paid for any plan renewal for 60 days or more while in suspended status. Upon cancellation for any reason, we may reassign the phone number associated with your account, and you may be unable to transfer that number to a different carrier. To ensure uninterrupted service, you are required to renew your account before your airtime expires. Please visit our website located at ultramobile.com for the latest information regarding our Service plans and Trial Plans.
8.2 Charges. You agree to pay all Charges, including SMS Charges, that we bill you or that were accepted or processed through your Device. All Ultra Mobile Service plans are measured on 30-day monthly cycles (including for purposes of determining your data usage levels, as described below in Section 8.6), except that 12-month plans may be measured on 30-day and/or 31-day cycles, for a maximum of 365 days total. We may offer you the opportunity to set up automatic payments through the method of payment on your account, which payments will be automatically charged at the end of your applicable payment cycle (“Auto Renew”). When you enroll in Auto Renew, automatic payments will continue until you cancel. The recurring charge may vary if you change your plan or we change our prices, following notice to you. You may cancel Auto Renew or review your payment preferences at any time by (i) contacting our customer service department at 888-777-0446 or (ii) managing your account preferences on the Ultra Mobile Account Management portal. You must change your Auto Renew preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect. No minimum purchase is necessary to enroll in Auto Renew. For disputed Charges, see Section 11.
Ultra Mobile may provide you with the opportunity to purchase certain of our Services via SMS text messages using your Device (“SMS Charges”). SMS Charges must be enabled through your Ultra Mobile Account. All SMS Charges, including applicable Taxes, Fees, and Surcharges, will first be deducted from the balance in your Ultra Mobile Wallet, and any remainder, if any, will be charged to your credit card. If there is no balance in your Ultra Mobile Wallet, your credit card will be charged for the amount of the SMS Charge. Please note that Ultra Wallet balance, renewal balance, and amount due, may be displayed in $0.01 (one cent) increments only, and may be rounded down to nearest $0.01 (one cent) to ensure accurate recharge amount is calculated and to avoid service interruption. By opting into SMS Charges, you agree to provide us with accurate and complete payment information and to immediately report to us all changes to your payment information.
8.3 Voice Usage. Ultra Mobile Service plans include a voice plan as part of your Service. We round up any fraction of a minute to the next full minute. Airtime usage is measured from the time our network supplier begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up) and the network disconnects. Primary use of voice and SMS (text) services must occur within the U.S.
8.4 Data Usage and Messaging. Ultra Mobile Service plans include a data plan (“Data Plan”) as part of your Service. Data services are intended only for personal use; unless international data roaming is purchased as an add-on, data services are exclusively for use within the U.S. Data usage is rounded up to the next full-kilobyte increment at the end of each data session. Your data usage includes, among other things, text, web browsing, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages. All data purchased with an Ultra Mobile Service plan (both data that comes with a particular Ultra Mobile Service plan and any additional data you purchase as an add-on) will expire immediately upon termination of your Ultra Mobile Service plan for any reason.
8.5 Permissible and Prohibited Uses. Your Data Plan is intended for personal Web browsing, messaging, and similar activities on your Device, and not on any other equipment. Primary use must occur in the U.S. Other uses, including for example, using your Device as a modem or tethering your Device to a personal computer or other hardware, may be permitted under your Data Plan, but are also subject to our Acceptable Use Policy located at www.ultramobile.com/ultra-mobile-acceptable-use-policy. Examples of prohibited uses can be found in Section 14 of these T&Cs and in our Acceptable Use Policy.
8.6 Data Usage Level. Ultra Mobile has set a monthly (30-day or 31-day, depending on the plan purchased; see above Section 8.2 for explanation of monthly cycles) 5G and/or 4G LTE data usage level (“Usage Level”) for each of its current, non-Unlimited Service plans (including our Talk & Text, 3GB, 5GB, 10GB, and 15GB Plans). Our network supplier measures your upload and download data usage (“Actual Usage”) to determine if your total Actual Usage, as aggregated over the applicable 30-day or 31-day period (“Usage Total”), exceeds the 30-day or 31-day Usage Level for the Service plan you selected, at which point you may be unable to send and receive data (which may prevent you from sending or receiving MMS messages) over the Ultra Mobile network until the end of the applicable 30-day or 31-day period, except to the extent you purchase a data add-on. Partial megabytes are rounded up. Please note that “Actual Usage” includes all of your requests to upload or download data, whether or not such data is actually uploaded or downloaded, as well as network overhead. For example, if you request that an image be downloaded to your Device or your Mobile HotSpot (tethering), to the extent HotSpot is being offered, but travel outside of your network coverage area before the download is complete, such request will be included in your Actual Usage even though the image was never downloaded. The amount of high-speed data available for Mobile Hotspot (tethering) available for any 30-day or 31-day Service period is limited to 10GB for Unlimited Plan and 20GB for Unlimited+ Plan. Currently, we do not reduce data speeds based on your Usage Total on any of our Unlimited Service plans (including our Unlimited Plan or Unlimited+ Plan); we manage significant high-speed data usage by Unlimited customers through prioritization, as described in our Network Management Policy. Heavy Data Users (customers on our Unlimited Service plans whose Usage Total is more than 35GB in a monthly billing cycle), will have their data usage prioritized below the data usage of other customers when our network is busy, which may result in slower data speeds. Certain data-intensive activities including but not limited to online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible when our network is busy for Heavy Data Users. Please note that your data usage is always available for you to review in the Ultra Mobile app and Ultra Mobile Account Management portal. Once you begin a new 30-day or 31-day period in your Service plan, your Service plan Usage Level will be reset and your upload and download speeds will be restored (and, for Heavy Data Users, your data traffic will no longer be prioritized below other traffic), subject to all limitations listed in these T&Cs, our Network Management Policy, and our Acceptable Use Policy. For avoidance of doubt, for all Service plans (including Unlimited Service plans), we or our network supplier may also reduce speeds during times of network congestion, or for violation of these T&Cs or Acceptable Use Policy. For additional information, please see our Network Management Policy.
8.7 Protective Measures. For an explanation of our right to limit or end the Service please refer to Section 15 below. Without limiting our right to so limit or end the Service, and to provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance, we or our network supplier may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. In addition, to provide the best possible experience for the most possible customers on Ultra Mobile plans, and to minimize capacity issues and degradation in network performance, we manage significant high-speed data usage of Heavy Data Users on Unlimited Service plans through prioritization (see above Section 8.6). If you use your Data Plan in a manner that could interfere with other customers’ service, affect our ability to allocate network capacity among customers, or degrade service quality for other customers, we or our network supplier may suspend, terminate, or restrict your data session, prioritize on-Device over Mobile HotSpot (tethering) traffic, or switch you to a more appropriate Data Plan which may result in an increased cost. We or our network supplier also manage the network to facilitate the proper functioning of services that require consistent high speeds, such as video calling, which may, particularly at times and in areas of network congestion, result in reduced speeds for other services. Additionally, we or our network supplier may implement other network management practices, such as caching less data, using less capacity, sizing video more appropriately for a Device to transmit data files more efficiently, and deploying streaming video optimization technology. Streaming video optimization technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering, and reduce the amount of high-speed data consumption used for streaming video. Streaming video optimization improves streaming video reliability as well as makes room for other users to enjoy higher browsing speeds. The streaming video optimization process is agnostic as to the streaming video content itself and to the website that provides it, however, we or our network supplier may prioritize on-Device data over Mobile HotSpot (tethering) data, to the extent HotSpot is being offered for your plan. While most changes to streaming video files are likely to be indiscernible, the optimization process may minimally impact the appearance of the streaming video as displayed on your Device. These practices operate without regard to the content itself or the source of the content, and do not discriminate against offerings that might compete against those offered by us on the basis of such competition. For additional information, see our Network Management Policy.
8.8 Wi-Fi Features. Ultra Mobile, at its sole discretion, may make available Wi-Fi voice and text messaging services, i.e., the ability to originate and terminate calls and text messages over a Wi-Fi connection (“Wi-Fi Calling). If offered by Ultra Mobile, Wi-Fi Calling will only be available for Ultra Mobile customers that (i) have a Wi-Fi capable Device with Ultra Mobile supported Wi-Fi calling capability, (ii) have Wi-Fi Calling service provisioned on their Ultra Mobile account by calling Customer Support or updating preferences in account management, and updating the applicable Wi-Fi calling settings on your Device, (iii) have a compatible SIM card, and (iv) are connected to a functioning third-party internet service. Not all services available on Ultra Mobile’s network supplier’s network are available while using Wi-Fi Calling. For example, emergency alerts may not be available with Wi-Fi Calling. You understand and acknowledge that calling 9-1-1 via Wi-Fi Calling uses the internet and operates differently than calling 9-1-1 via traditional telephone services (wireless or wired), including the traditional wireless telephone services offered by Ultra Mobile (see our complete 911 & E911 Disclosure posted on our website at ultramobile.com/911-e911-disclosure, which you hereby agree to and is incorporated herein by reference). Solely by way of example, and without limiting any of the disclosures contained in our 911 & E911 Disclosure, 9-1-1 may not work during internet outages or disruptions, when attempting to call 9-1-1 via Wi-Fi Calling from any location. In addition, emergency personnel may not be able to identify your phone number to call you back, and 9-1-1 calls may otherwise be delayed or dropped due to network architecture, when dialing 9-1-1 via Wi-Fi Calling from any location. In addition, if Ultra Mobile makes Wi-Fi Calling available to you, you must provide us with, and update, the physical location at which you will use Wi-Fi Calling (the “Registered Location”). If your Registered Location changes, either temporarily or permanently (e.g., when using Wi-Fi Calling at any other physical location), you must promptly update your Registered Location with Ultra Mobile. You may update your Registered Location at any time within the applicable device settings of a compatible Device. If you do not provide us with an accurate Registered Location and update it promptly for any and all changes in your location as described above, we or our network supplier may block your usage of certain Wi-Fi Networks. You also understand and acknowledge that if you attempt to dial 9-1-1 via Wi-Fi Calling from any location other than your Registered Location, emergency personnel may not be able to identify your location, your 9-1-1 call may not complete, and/or your 9-1-1 call may be routed to emergency personnel in a different location. You understand and acknowledge that it may take up to 2 hours for changes in address to be updated, and you should notify Ultra Mobile in advance of any temporary or permanent changes to your Registered Location as described above. NEITHER ULTRA MOBILE NOR ITS NETWORK SUPPLIER IS RESPONSIBLE OR LIABLE FOR ANYTHING RELATED TO YOUR USE OF OR INABILITY TO USE ANY WI-FI CALLING MADE AVAILABLE TO YOU, INCLUDING, WITHOUT LIMITATION, ANY FAILURE OF EMERGENCY CALLS (WHETHER 9-1-1 CALLS OR OTHERWISE). For additional information regarding dialing 9-1-1, either with or without Wi-Fi Calling, please see Section 7 of these T&Cs. Wi-Fi Calling may decrement Service plan minutes. Most devices will not transition between Wi-Fi and the wireless network. Devices using wireless connections may be vulnerable to unauthorized attempts to access data and software stored on the Device.
8.9 Downloadable Content and Applications. Content or applications (e.g., downloadable or networked applications, wallpapers, ringtones, games, and productivity tools) (collectively, “Content & Apps”) that you can purchase with your Device are not sold by Ultra Mobile. Ultra Mobile is not responsible for the Content & Apps, including download, installation, use, transmission failure, interruption, or delay, or any content or website you may be able to access through the Content & Apps. Unless otherwise stated, any support questions for these Content & Apps may be directed to the third party seller. When you use, download or install Content & Apps sold by a third–party seller, you may be subject to license terms, terms of use, a privacy policy and/or other policies between you and that third party. Content & Apps you purchase from third parties are licensed for personal, lawful, non-commercial use on your Device only. You may not transfer, copy, or reverse engineer any Content & Apps, or alter, disable or circumvent any digital rights management security features embedded in the Content & Apps. Content & Apps may not be transferable from one Device to another Device. Some Devices or Content & Apps may continue to have contact with our network without your knowledge, which may result in additional Charges, for example, while roaming internationally. Software on your Device may automatically shut down or limit the use of Content & Apps or other features or Services without warning. Ultra Mobile is not responsible for any third–party content, advertisements, or websites you may be able to access using your Device.
8.10 Use of Information. If you visit any third–party website or app store, or download or use any Content & Apps, the third party may access, collect, use or disclose your personal information or require the network carrier to disclose your information, including location information (when applicable) to the Content & Apps provider or some other third party. If you access or use any Content & Apps through Ultra Mobile’s Service, you agree and authorize Ultra Mobile and its network supplier to provide information related to such use. You understand that your use of a third–party app is subject to the third party’s terms and conditions and policies, including its privacy policy. Please refer to the Content & Apps creator/owner’s privacy policy for information regarding their use of information collected when you download, install, or use any third–party Content & Apps. We are not responsible for any transmission failure, interruption, or delay related to Content & Apps, or any content or website you may be able to access through the Content & Apps.
8.11 Roaming. Your Device may connect to another provider’s network (“Roaming”) even when you are within the Ultra Mobile coverage area. Check your Device to determine if you are Roaming. There may be extra Charges (including long distance, tolls, data usage) and higher rates for Roaming usage, and your quality and availability of service may vary significantly. Our Roaming Charges and rates are subject to change at any time and any such changes are effective forty-five (45) days after the posting of same to the Ultra Mobile website. Please check our website frequently so that you are aware of our Roaming Charges and rates and any changes thereto. Please note that certain international roaming services (including Unlimited Talk & Text in Mexico & Canada) may be offered on select plans; however, this feature does not include any international data roaming services (which must be purchased for an additional fee). This feature may not be used for extended international use; account holder must reside in the U.S. and primary usage must occur in U.S. Your Device must first be activated on home network before international use. Your Service plan may be terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to the usage limitations set forth in our Acceptable Use Policy).
8.12 Suspension and Cancellation. If your account is deactivated due to nonpayment, your account will be in a suspended status for 60 days. If your account is not reactivated within the 60-day period, it will be cancelled. If your account is cancelled, your remaining balance will be forfeited, except as otherwise required by applicable law. For any cancelled accounts, we may reassign the phone number associated with your account, and you may be unable to transfer that number to a different carrier.
8.13 eSIM. Only available on compatible and eligible, unlocked devices, on certain plans, at certain times, in Ultra’s sole discretion. Compatible and eligible devices, and the availability of eSIM (or SIM cards) are subject to change in Ultra’s sole discretion. The current list of eligible devices may be provided pursuant to Section 5. Customers with compatible and eligible devices are permitted to switch between an eSIM and a physical SIM card and vice versa. Limited to one activated eSIM per device.
9.1 General. All international long–distance services included in your Service are handled by a third party not affiliated with Ultra Mobile, and are delineated on your receipts separately from the services provided by Ultra Mobile.
9.2 International Roaming. Your Ultra Mobile Service plan may include, or we may offer for purchase on select Service plans, international roaming credits or daily or multi-day passes (collectively referred to in these T&Cs as “Credits”) for your use of certain types of international roaming service (e.g., voice, SMS, and/or data roaming) while you are traveling abroad. The amount of Credits that you receive in connection with your Service plan, and the type and format of those Credits (including, in the case of daily or multi-day passes, the exact duration of the pass), may be determined by us in our sole discretion, and additional details are available on our website. When your balance of Credits is zero (or, in the case of daily or multi-day passes, when the time allotment of the pass has expired), you will not be able to use international roaming Service. Please be aware that except as provided by applicable law or by these T&Cs, Ultra Mobile will be under no obligation to offer any refunds or reimbursements for Credits that you receive from Ultra Mobile.
9.3 International texts. “Global Text” and “Unlimited Global Text” means text or unlimited text only to applicable mobile-to-mobile destinations, and excludes audio, picture, and video messaging. Data usage rates and Charges may apply if you send audio, pictures, and/or video messages to an international mobile-to-mobile destination. Pursuant to Section 8.11, this feature may not be used for extended international use; account holder must reside in the U.S. and primary usage must occur in U.S. Your Device must first be activated on home network before international use. Your Service plan may be terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to the usage limitations set forth in our Acceptable Use Policy).
10.1 Recovery Fee. The Recovery Fee is assessed by Ultra Mobile to help recover Ultra Mobile’s administrative and certain other costs associated with complying with various federal, state, municipal, local, and other governmental programs, statutes, regulations, taxes, fees, and charges now in force or enacted in the future.
For all Ultra Mobile Service plans, the Recovery Fee is calculated as a flat, per-transaction fee of $1.00 per month of Service. For all other Service-related purchases, the Recovery Fee is calculated as a flat, per-transaction fee of $0.50 for Service Charges of $10.00 or less, and $1.00 for Service Charges of $10.01 or more. A flat, fee per-transaction of 2.5% will also be applied to the purchase of pre-funded SIM cards at www.ultramobile.com to help recover other administrative fees. Although added to the overall Charges, the Recovery Fee is separate from the cost of Service and the Recovery Fee shall not result in the purchase of any additional Service time. We set the Recovery Fee, and the amount and what the Recovery Fee includes may change without notice.
10.2 Federal Universal Service Fund Fee. The Federal Universal Service Fund Fee is used to fund programs to increase access to advanced telecommunications services for consumers in rural areas at reasonable rates and provides federal program funding. Rate may change as determined by the Federal Communications Commission. The Universal Service Administrative Company (“USAC”) establishes a quarterly contribution factor, and Ultra Mobile charges its customers the then-applicable rate charged to Ultra Mobile by USAC.
10.3 Federal Regulatory Recovery Charge. The Federal Regulatory Recovery Charge includes costs imposed by regulation on telecommunications providers including, but not limited to, funding Telecommunications Relay Service for customers who are deaf, hard-of-hearing, or have a speech disability, and national number administration and number portability.
10.4 Other Government Fees. Certain other government fees require a Zip code to calculate, since they vary depending on your location. Please see below Section 10.4 (Government Taxes) for a description of how we may determine your Zip code for these other government fees. These other government fees include federal, state, municipal, local and other governmental fees now in force or enacted in the future, including without limitation:
(a) State Universal Service Fund Fee. The State Universal Service Fund Fee is assessed as a percentage of intrastate revenues, gross revenues, or as a flat rate per line as set forth by the various state, county or municipal jurisdiction. Certain state agencies establish a quarterly, semi-annual or annual contribution factor, and Ultra Mobile may choose to charge its customers to recoup the state universal service fund fees charged to Ultra Mobile.
(b) Local 9-1-1 Fees. Each state, city, municipality, or county has specific charges that are levied for access to 9-1-1. Determination of the applicable 9-1-1 charges depends on where you purchase Ultra Mobile Service. Ultra Mobile may bill its customers for 9-1-1 charges. Any such 9-1-1 charges are a monthly recurring charge assessed on a per line basis and will appear on your monthly or multi-month receipt.
10.5 Government Taxes. Certain federal, state, municipal, local or other governmental Government taxes, including without limitation sales and use taxes, now in force or enacted in the future, are assessed as a result of your subscription to, use of, or payment for Ultra Mobile Service. To determine government taxes, we will use the street address on file. If a credit card address is not on file, then we will use the ZIP code you entered upon activation of the Service. If activation ZIP code does not exist, then we will default to the ZIP code of Ultra Mobile’s headquarters: 92626. The address on file for Puerto Rico customers must be in Puerto Rico. If you did not identify the correct address, or if you provided an address (such as a PO box) that is not a recognized street address, does not identify the applicable taxing jurisdictions or does not reflect the Service area associated with your telephone number, you may be assigned the above described ZIP code for tax purposes. In the event of a disputed tax jurisdiction location being assigned, any tax refund must be requested within sixty (60) days of our notification to you that the tax has been assessed.
11.1 Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or Charges to your account within sixty (60) days (twenty (20) days for Puerto Rico customers) after the date you first receive the disputed bill or Charge. If you do not notify us of your dispute in writing with supporting documentation within this time period, you may not pursue a claim in arbitration or in court. Except for Puerto Rico customers and unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved. For unresolved disputes see Section 2 above. To contact or notify us, see Section 12. This paragraph is notice to Puerto Rico customers that payment of undisputed Charges is due when stated on your bill, regardless of any dispute.
11.2 Puerto Rico Customers. We will provide you with a determination regarding any dispute that is presented to us in accordance with this Section 11 within fifteen (15) days after we receive it. You may appeal our determination to the Telecommunications Board of the Commonwealth of Puerto Rico (“Telecommunications Board”) by filing a petition for review up to thirty (30) days after the date of our determination. Your petition for review shall be made through the filing of a document containing the following information: (i) your name and address; (ii) our company name; (iii) the pertinent facts; (iv) any applicable legal provisions that you are aware of; and (v) the remedy you are requesting. The document may be filed handwritten or typewritten and must be signed by you. You must send us a copy of your document to the following address: UVNV, LLC, 17870 Newhope Street #104-155, Fountain Valley, CA 92708, Attn: Customer Service. You must send your petition for review to the Telecommunications Board at the following address: 500 Ave. Roberto H. Todd (Pda. 18 – Santurce), San Juan, Puerto Rico 00907-3941. The Telecommunications Board will review our determination only on appeal. You are advised of the provisions regarding suspension of Service that appear in Law 33 of July 7, 1985, Law 213 of September 12, 1996 and Regulation 5940 promulgated by the Telecommunications Board. You are also advised of Regulation 5939 of March 12, 1999 promulgated by the Telecommunications Board regarding the procedures for resolution of customer disputes.
12.1 Receipt of Communications. You expressly consent to receive all communications, agreements, documents, notices and disclosures (“Notices”) from us, at the telephone number associated with your Device, or physical or electronic address you provide to us. Notices from us to you are considered delivered when we deliver them to your Device by text message or voice, or by email to any email address you provide to us, or three (3) days after mailing to your billing address.
12.2 Autodialed or Prerecorded Messages. We may at times contact you using autodialed or prerecorded message calls or text messages at the telephone number associated with your Device. We may place such calls or texts to (i) provide notices regarding your Ultra Mobile account or account activity, (ii) investigate or prevent fraud, (iii) inform you about products or services that may be of interest to you, or (iv) collect a debt owed to us. You agree that we and our service providers may contact you using autodialed or prerecorded message calls and text messages to carry out the purposes we have identified above. We may also share your phone number with service providers with whom we contract to assist us in pursuing these interests, but will not share your phone number with third parties for their own purposes without your consent. Standard telephone minute and text charges may apply.
12.3 Revocation of Consent. You do not have to consent to receive autodialed or prerecorded message calls or texts in order to use Ultra Mobile Service. Where Ultra Mobile is required to obtain your consent for such communications, you may choose to revoke your consent by any reasonable means, including by (i) contacting our customer service department at (888) 777-0446, (ii) writing to: UVNV, LLC,17870 Newhope Street #104-155, Fountain Valley, CA 92708, Attn: Customer Service, or (iii) managing your account preferences on the Ultra Mobile Account Management portal. Written notices from you to us are considered delivered when you send an email or three (3) days after mailing to the address above.
12.4 Registered Agent. To begin arbitration or any other legal proceeding against Ultra Mobile, you must serve our registered agent. For all customers other than Puerto Rico customers, our registered agent is Corporation Service Company and can be contacted at 1-866-403-5272. For Puerto Rico customers, our registered agent is Fast Solutions, LLC and can be contacted at Citi Tower, 252 Ponce de Leon Avenue, Floor 20, San Juan, Puerto Rico, 00918, phone: 1-787-688-5881.
15.1 WE MAY LIMIT, THROTTLE, ADJUST, SUSPEND OR TERMINATE YOUR SERVICE OR AGREEMENT WITHOUT NOTICE AT ANY TIME AND FOR ANY REASON, including, without limitation, if we determine, in our sole discretion, that you or any authorized user has done (or, based on other types of behavior, you or any user may do) any of the following: (a) breach the Agreement (including, without limitation, the Acceptable Use Policy); (b) transfer Service to another person without our consent; (c) become insolvent, go bankrupt or threaten bankruptcy (except as prohibited by law); (d) misuse your Service or Device as described in Section 14 above; (e) use your Service or Device in a manner that is excessive, unusually burdensome, or unprofitable to us, or which otherwise violates our Acceptable Use Policy; or (f) are on a Service plan that we determine is no longer available to you. We may impose credit, usage or other limits to your Service, suspend your Service, or block certain types of calls, messages or sessions (such as international, 10XXX, 0+/0-, chat services, 900 or 976 calls), in our sole discretion and without notice.
Ultra Mobile reserves the right to cancel or deactivate Service or reduce data throughput speeds in order to protect its network supplier’s network from harm or to protect itself from financial or other harm due to any cause including, without limitation, the excessive and/or unauthorized use of Ultra Mobile Service or any credit card “chargebacks.” Ultra Mobile reserves the right to limit throughput or the amount of data transferred and to deny or terminate Service to anyone Ultra Mobile believes is using their Service in an unauthorized manner or whose usage, in Ultra Mobile’s sole discretion, adversely impacts its network supplier’s network or customer service levels. Ultra Mobile will presume you are engaging in an unauthorized use in violation of these T&Cs, if in Ultra Mobile’s sole discretion, you are placing an abnormally high number of calls, or repeatedly placing calls of unusually long duration, or if your talk, text or data usage is harmful or disruptive to Ultra Mobile’s network supplier’s network or service levels or to Ultra Mobile’s financial or other interests. If we determine, in our sole discretion, that you are using your Service in violation of these T&Cs or in any other manner that we deem to be unreasonable or excessive, we may terminate individual calls or data connections, terminate or reduce data throughput or terminate your Service, decline to renew your Service, or offer you a different Service plan without an unlimited usage component which may result in an increased cost to you.
Ultra Mobile may discontinue providing Service to you, discontinue your account, terminate data connections and/or reduce data throughput speeds if your usage, in the sole judgment of Ultra Mobile: (i) appears likely to generate abnormally high call volumes or data usage and/or abnormally long average call lengths or data usage as compared to the usage of other Ultra Mobile customers; or (ii) may be harmful or disruptive to, or interfere with, Ultra Mobile’s network supplier’s network, Ultra Mobile’s service or the ability to provide quality service to other customers. By initiating Service and placing or receiving calls, you acknowledge and agree to Ultra Mobile’s right to terminate your Service under these circumstances.
If we limit, adjust, suspend, or terminate your Service and later reinstate your Service, you may be charged a reinstatement fee.
This paragraph constitutes notice to Puerto Rico customers that your Service may be suspended or cancelled if you engage in any of the foregoing actions in Sections 14 and 15 in accordance with the Puerto Rico Suspension Regulation 5940 of March 12, 1999, promulgated by the Telecommunications Board where applicable, or in Ultra Mobile’s sole discretion. If your Service or account is limited, suspended or terminated and then reinstated, you may be charged a reactivation fee.
15.2 No Future Service. In the event Ultra Mobile terminates your Service for any reason specified in Section 15.1 or otherwise, we reserve the right to prohibit you from using any Ultra Mobile Service plan in the future by blocking your device from our network, prohibiting you from using a new Ultra Mobile Service account that you purchase, or through other means.
15.3 Plan Refund Policy (Terminations, Suspensions, Adjustments). To the extent permitted by law and these T&Cs, if you have purchased one of our 30-day Service plans and we terminate or suspend your Service for any reason specified in Section 15.1 or otherwise, you will not receive any refund of amounts paid to us in connection with such Service plan. If you have purchased one of our pre-paid, multi-month Service plans and we suspend or terminate your Service for any reason specified in Section 15.1 or otherwise, we will refund a pro rata portion of your Service fee for any then-remaining 30-day Service period(s) within your Service plan, not including the 30-day Service period in which we suspend or terminate your Service. If you have purchased any Service plan from us (whether a 30-day Service plan and/or a pre-paid, multi-month Service plan) and we adjust or otherwise limit your Service in response to your violation of Section 15.1 or otherwise, in our sole discretion (for example, without limitation, by placing you on a Service plan with a lower high-speed data threshold), you will not receive any refund in connection with such Service adjustment. For all Service plans, if you cancel the plan there is no refund.
15.5 Device Warranty Information. All new Devices purchased from our website come with a one-year manufacturer warranty from the original date of sale. All refurbished Devices purchased from our website come with a 60-day warranty from the original date of sale. If your device is defective, please follow the Device Return instructions listed above under Section 15 to see if the Device is eligible for a warranty replacement. If eligible, we’ll replace the defective Device with a Device of the same cosmetic condition or comparable model at our discretion.
Our conditions for a warranty claim are as follows:
You must return all accessories (charger, cables, manual, etc.) with the defective Device. If components are missing, we will charge a non-refundable missing parts fee as outlined here:
Battery: $10.00
Charger: $7.00
USB Cable: $3.00
SD Card: $5.00
Manual: $3.00
Other parts: at our discretion
Your defective device must be returned in good condition. If the device is determined to have some type of damage that voids its warranty (e.g. liquid damage, ‘modded’ OS, etc.), it will be returned without repair / refund to the original address of purchase unless stated otherwise.
Our warranties expressly exclude certain categories of damages and uses of your phone. These exclusions, which we do not cover, include possible costs or damages for which you will not be reimbursed. These exclusions are as follows: The limits of what we provide above relate to the device itself. We are not responsible for lost data or the time that you were without a device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for any consequential damages, from the loss of your device, the loss of your data, or the time you were without your device. We do not warrant any device for merchantability or fitness for a particular purpose. These warranties are specifically disclaimed.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, Q1W IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH APPLE PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE DO NOT MANUFACTURE OUR DEVICES. THE ONLY WARRANTIES APPLICABLE TO OUR DEVICES ARE THOSE EXTENDED BY THE MANUFACTURERS. WE HAVE NO LIABILITY, THEREFORE, IN CONNECTION WITH DEVICES OR FOR MANUFACTURERS’ ACTS OR OMISSIONS. WE MAKE NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS AND SERVICES PROVIDED HEREUNDER OR ANY SOFTWARE USED IN CONNECTION THEREWITH, INCLUDING, BUT NOT LIMITED TO, AND TO THE EXTENT PERMITTED BY LAW, WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR USE, QUALITY, NON-INFRINGEMENT, PERFORMANCE OR ACCURACY. WE EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES. WE DO NOT PROMISE ERROR-FREE OR UNINTERRUPTED SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
YOU AGREE THAT:
EXCEPT IN CASES OF FRAUD OR WILLFUL MISCONDUCT, TO THE GREATEST EXTENT PERMITTED BY LAW, ULTRA IS NOT RESPONSIBLE FOR LOSSES RELATING TO ANY SERVICE, SIM CARD, AND/OR DEVICE IT MAY OFFER UNDER THESE T&CS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE THAT ULTRA IS NOT RESPONSIBLE FOR LOSSES RELATING TO YOUR INABILITY TO REACH 9-1-1 OR ACCESS ANY OTHER EMERGENCY SERVICES; YOUR USE OF, OR INABILITY TO USE, ANY SERVICE, SIM CARD, OR DEVICE UNDER THESE T&CS (INCLUDING, WITHOUT LIMITATION, ANY SERVICE, SIM CARD, OR DEVICE WHICH MAY BE OFFERED IN CONNECTION WITH ANY THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE, EVEN IF SUCH THIRD-PARTY HARDWARE, SOFTWARE, OR SERVICE IS OFFERED BY ULTRA); AND/OR ANY INTERRUPTION, ERROR, LIMITATION, OR DELAY IN ANY SERVICE, SIM CARD, OR DEVICE. WITHOUT LIMITING THE FOREGOING, YOU ALSO AGREE THAT ULTRA IS NOT RESPONSIBLE FOR THE INSTALLATION, MAINTENANCE, REMOVAL, OR TECHNICAL SUPPORT OF ANY SERVICE, SIM CARD, OR DEVICE, PROVIDED UNDER THESE T&CS. WITHOUT LIMITING THE FOREGOING, YOU ALSO AGREE WE ARE NOT LIABLE FOR MISSED OR DELETED VOICEMAILS OR OTHER MESSAGES, FOR ANY INFORMATION (LIKE PICTURES) THAT GET LOST OR DELETED.
TO THE GREATEST EXTENT PERMITTED BY LAW, YOU AND WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT AND ACTUAL DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER ARISING OUT OF OUR SERVICE (INCLUDING THE PROVISION OF OR FAILURE TO PROVIDE SAME), ANY DEVICE, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF, REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT WE HAVE BEEN INFORMED OF, OR OTHERWISE MIGHT HAVE ANTICIPATED, THE POSSIBILITY OF SUCH DAMAGES. THESE DISALLOWED DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES ARISING OUT OF UNAUTHORIZED ACCESS OR CHANGES TO YOUR ACCOUNT, SERVICE, OR DEVICE, OR THE USE OF YOUR ACCOUNT, SERVICE, OR DEVICE BY YOU OR BY OTHERS TO AUTHENTICATE, ACCESS, USE, OR MAKE CHANGES TO THIRD PARTY ACCOUNTS, INCLUDING BUT NOT LIMITED TO FINANCIAL, CRYPTOCURRENCY, OR SOCIAL MEDIA ACCOUNTS. THIS LIMITATION AND WAIVER ALSO APPLY TO ANY CLAIMS YOU MAY BRING AGAINST ANY OTHER PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT PARTY FOR SUCH CLAIM.
IN ANY EVENT, TO THE GREATEST EXTENT PERMITTED BY LAW, OUR LIABILITY FOR DAMAGES OR OTHER MONETARY RELIEF FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS STRICTLY LIMITED TO NO MORE THAN THE AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE FROM WHICH THE DAMAGES OR OTHER LIABILITY AROSE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN ADDITION, IN ANY EVENT, YOU AND WE EACH ALSO AGREE THAT ALL CLAIMS MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE DATE THE CLAIM ARISES.
We may use your CPNI to the extent needed to provide you with the Service, including any multi-line services you have purchased (in which case you agree and understand that we may share your CPNI, as needed, with other members associated with your multi-line account, including information regarding the types of telecommunications services you currently purchase). We also may use your CPNI for training and quality assurance, and to offer you additional services of the type you already purchase from Ultra Mobile. We may also use your CPNI to offer you products and services, packages, discounts and promotions from our affiliates, which may be different from the types of services you already purchase.
Ultra Mobile uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. Ultra Mobile does not disclose CPNI outside of Ultra Mobile, its affiliates and their respective agents without customer consent except as required by law. When Ultra Mobile uses third parties to perform services on its behalf that require the use of CPNI, Ultra Mobile requires that they protect the CPNI consistent with this provision. Ultra Mobile does not sell CPNI to unaffiliated third parties.
If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located in Section 12 of these T&Cs.
Tourist and PayGo plans are subject to Ultra’s full Plans Terms & Conditions, in addition to the terms in this section and the respective Tourist or PayGo section below. Tourist or PayGo service must be used within the designated period of time. Service will be suspended when your account balance reaches zero or your time period expires. Tourist and PayGo services are non-refundable. Tourist and PayGo services are not exchangeable and unused services are forfeited if you switch to a different plan during your plan’s period. No refunds will be given for unused airtime, data, or other services. Lost or stolen prepaid SIM cards will not be refunded. You will not receive a monthly bill and will not have access to detailed call records and usage history. Tourist and PayGo plans cannot be combined with other offers. Porting restrictions may apply. Not all of Ultra’s prepaid services and bolt-ons may be available for Tourist or PayGo plans.
25.1 Tourist Terms
Unlocked, compatible device, and activation of the Tourist plan w/ enclosed SIM required. Check your warranty and contract with your current wireless carrier to see what conditions apply to unlocking your device. Use may affect your rights and obligations. Videos stream at ~480p. Taxes and fees additional. Not all features available on all devices. No cash redemption value. Non-refundable. Not responsible if lost or stolen. General Terms: Participating locations only. Service available until 11:59 p.m. PST on the last day of the service period (a maximum of 21 days). Domestic use only. Data usage rounded up to the nearest KB each session. Partial minutes rounded up. Full speeds available up to monthly allotment, including tethering, and then maximum speeds reduced for the remainder of the service period (up to 21 days). Certain uses, e.g. some speed test apps, may not count against high-speed data allotment or have speeds reduced after allotment reached. Roaming and on-network data allotments differ: Tourist Plan includes 50MB of data roaming; please check plan details online. International Text: Text messages must originate on our U.S. network. Text messaging applies to mobile phones only. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with the network or ability to provide quality service to other users, or significant roaming. Customers who use an extremely high amount of data in a service period may have their data usage de-prioritized compared to other customers for that service period at locations and times when competing network demands occur, resulting in slower speeds. © 2024 Ultra Mobile, LLC. T-Mobile is a registered trademark of Deutsche Telekom AG.
25.2 PayGo Terms
Unlocked, compatible device, and activation of the PayGo plan w/ enclosed SIM required. Check your warranty and contract with your current wireless carrier to see what conditions apply to unlocking your device. Use may affect your rights and obligations. Limited time offer; subject to change. Taxes and fees additional. Not all features available on all devices. No cash redemption value. Non-refundable. Not responsible if lost or stolen. General Terms: Participating locations only. If funds are available, additional service is billed at $0.03 per minute, $0.01 per text message, or $0.03 per MB used. Additional minutes, text messages or data require addition of funds and sufficient balance to use service, unless relevant Voice & Text Pass or Data Pass is currently active. International roaming minutes and text messages require addition of funds and sufficient balance to use service. Service available for 30 days after activation or renewal. At the end of each 30-day service period, a monthly recurring charge will be deducted from PayGo wallet balance and a new 30-day service period will begin. If your PayGo wallet balance is below the $3.00 monthly recurring charge minimum at the end of the 30-day cycle, your account will be suspended. Your account will remain in a suspended status for up to 60 days, during which time you can add credit to meet the $3 monthly recurring charge minimum and renew your account for the next 30-day cycle. In the event that your account balance is between $0.00 and $3.00 after 60 days in a suspended status, Ultra will grant you an extension period and keep your account in a suspended status for an additional 30 days. If your account balance does not meet the $3.00 monthly recurring charge minimum by the end of the extension period, Ultra will cancel your account. You agree that Ultra is offering the 30-day extension period, and that you are accepting the 30-day extension period, in return for Ultra’s right to retain your balance at the end of the extension period. Account balance is forfeited upon account cancellation. If your account is $0.00 after 60 days, you will not be granted an extension period and your account will be cancelled. Call forwarding and spam filtering may use minutes for entire call length. Partial minutes rounded up. The included 100MB of data may be depleted quickly and additional data usage could deplete your wallet balance unexpectedly if your wallet contains funds. Purchase a Prepaid Data Pass to support sustained data use. No data roaming. In order to transfer your phone number to another Ultra Mobile plan, a new SIM card and activation required. Prepaid Data Passes: Service available for time period and/or usage amount provided by Data Pass. Usage rounded up to the nearest KB each session. Only one Data Pass may be active at a time. Domestic use only for Data Passes. No U.S. roaming. Data only; does not include voice, messaging or Wi-Fi calling services. Videos stream at ~480p. © 2024 Ultra Mobile, LLC. T-Mobile is a registered trademark of Deutsche Telekom AG.
New activation is required. Use of the Ultra Mobile service is subject to the Ultra Terms & Conditions (available at Ultramobile.com/mobile-plans-terms-conditions), in addition to the terms in this Section 26.
For details on all features, visit Ultramobile.com. Ultra service is provided by UVNV, LLC, and is not available in all areas. All international long distance service included in the Ultra service is provided by a third party, which is not affiliated with Ultra Mobile. By purchasing Ultra products, you agree to activate and use such products only with the Ultra service. Ultra service is intended for your personal use, not for commercial use or resale. You must activate your Ultra service within one (1) year after purchase of your Ultra Mobile SIM card. 5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. Actual availability, coverage, and speed may vary. Each trial plan for new Ultra service includes a limited quantity of data, voice minutes, and SMS messages, subject to change at any time (“Trial Kit”). Trial Kit details are available at Ultramobile.com/trialplan. Trial Plans may only be activated through the my.ultramobile.com/trial. Trial Plan access to the Ultra Mobile network will cease on the earlier of: 1) your consumption of all of the data, voice minutes, and SMS messages available within your Trial Plan; or 2) seven (7) calendar days have elapsed since activation of your Trial Plan. Trial Plans are not renewable and you must become a paid subscriber to the Ultra service in order to continue your access to the Ultra Mobile network. Unlocked phone required. Please always refer to the Ultramobile.com website for the latest Terms & Conditions, Acceptable Use Policy, current rates, and service plan details for the Ultra service.
Ultra Single-Month and Multi-Month Plans are subject to these T&Cs, including the terms in this Section 27. Advertised prices do not include the Recovery Fee. Taxes, fees, and additional restrictions apply. Payment for entire subscription period required in advance. Plans must be activated within 45 days of purchase. Not combinable with other offers. By activating/using Ultra Mobile’s service, you acknowledge and agree to be bound by the full Plan Terms & Conditions. Pricing, promotions, and terms & conditions are subject to change and may be modified or terminated at any time without notice. Unlimited Data. Heavy data users (>35GB/mo.) may notice slower speeds when our network is busy. Certain data-intensive activities including but not limited to online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible on network for Heavy Data Users on Unlimited and Unlimited+ Plans. For all Service plans, speeds may also be reduced during times of network congestion. One month equals 30 days, except that 12-month plans may be measured on 30-day and/or 31-day cycles, for a maximum of 365 days total. Partial megabytes rounded up. Video streams at ~480p. Data for personal use in U.S. only. Usage Limitations. 5G and 4G LTE access requires a capable device and SIM within an appropriate coverage area. Actual availability, speed, and coverage may vary. Hotspot. Tethering or hotspot data usage, if available, draws from monthly allotment of high-speed data or draws from throttled data plan if high-speed data has been exhausted. Unlimited Plan is limited to 10GB of high-speed plan data per month. Unlimited+ Plan is limited to 20GB of high-speed plan data per month. International Services (including Unlimited Talk & Text in Mexico & Canada). Select plans only; no int’l data roaming services included; paid roaming data available. Not for extended international use; account holder must reside in the U.S. and primary usage must occur in U.S. Service may be terminated/restricted for excessive roaming pursuant to these T&Cs (including but not limited to the usage limitations set forth in our Acceptable Use Policy). Device must first register on home network before international use. Unlimited Talk to 90+ Int’l Destinations. Visit www.ultramobile.com/international-calling/ for list of minutes and destinations, including mobile/landline availability. List subject to change. Calls to additional international countries require INTL Call Credit or Wallet Balance and will be billed at the specified per-minute rates, or require uTalk (for applicable countries). uTalk. Calls to additional international countries available for additional monthly fee, limited to 10 unique numbers per month. Minutes capped at different amounts for different countries and rounded up. See www.ultramobile.com/utalk/ for minutes and countries, incl. mobile/landline availability. List subject to change. International long-distance services are provided by a third party not affiliated with Ultra Mobile. International Credit and Roaming. Unlimited Plan includes monthly $5 international credit and one-time $5 international credit, each of which may only be used on available international long-distance services, which are subject to change. Same terms apply to Unlimited+ Plan except Unlimited+ includes monthly $10 credit and one-time $10 credit. Both Unlimited Plan and Unlimited+ Plan have ability to add-on coverage for international roaming for additional monthly charge, subject to available international services. Auto Renew Offer. Limited time offer; only available on select plans. By enabling Auto Renew, you agree that Ultra will automatically renew your plan and continue to charge you the full plan cost to your payment method on file at the end of each billing cycle. Cancel anytime. Any discount applied (if available) is non-transferrable; not combinable w/ other offers; no cash value. Other Terms. Ultra Mobile service is provided by UVNV, LLC. Use of Ultra Mobile service is subject to the Ultra Mobile Terms & Conditions. © 2024 Ultra Mobile. All rights reserved.
Walmart Exclusive Plan Terms
Available for new Ultra Mobile customers at Walmart only. General. Online activation required at ultramobile.com. By activating/using Ultra’s service, you acknowledge and agree to be bound by the full Plan Terms & Conditions located at www.ultramobile.com/mobile-plans-terms-conditions/. Other taxes, fees, and restrictions apply. Pricing, plans, services, and features subject to change at any time without notice. Plans must be activated within 45 days of purchase. Unlimited Data. Heavy data users (>35GB/mo.) may notice slower speeds when our network is busy. One month equals 30 days. Video streams at ~480p. Data for personal use in U.S. only. Hotspot. Tethering or hotspot data usage, if available, draws from monthly allotment of high-speed data (limited to 15 GB/month on Unlimited Plan). Usage Limitations. 5G and/or 4G LTE access requires a capable device and SIM. 5G capability offered at no extra cost. Actual availability, speed, and coverage may vary. Int’l Services (Incl. Unlimited Talk & Text in Mexico & Canada). Select plans only. No int’l data roaming included. Not for extended int’l use; account holder must reside in the U.S. and primary usage must occur in U.S. Service may be terminated/restricted for excessive roaming. Unlimited Talk to 90+ Int’l Destinations. Visit www.ultramobile.com/international-calling/ for minutes and destinations, incl. mobile/landline availability. List subject to change. International long-distance services are provided by a third party not affiliated with Ultra Mobile. Auto Renew Offer: Limited time offer; select plans only. By enabling Auto Renew, you agree that Ultra will automatically renew your plan and continue to charge you the full plan cost to your payment method on file at the end of each billing cycle. Cancel anytime. Any discount applied (if available) is non-transferrable; not combinable w/ other offers; no cash value. Other Terms. Ultra Mobile service is provided by UVNV, LLC. Use of Ultra Mobile service is subject to the Ultra Mobile Terms & Conditions. © 2024 Ultra Mobile. All rights reserved.
Walmart Exclusive Device Bundle
Limited time new customer offer, while supplies last and subject to change at any time without notice. Phone will be locked according to Ultra Mobile unlocking policy. New subs. purchasing eligible device and 30-Day Prepaid Wireless Plan SIM Kit (the “Bundle”) will receive first month free. Addt’l taxes, fees & restrictions apply. Subject to full T&Cs ( www.ultramobile.com/mobile-plans-terms-conditions/). Please note: not all eligible devices are 5G capable; 5G and/or 4G LTE access requires capable device & SIM.
General. Ultra Add-a-Line (including all features described herein, including the formation of a “Multi-Line Account,” “Primary Account,” and “Secondary Account(s)”) are subject to change at any time without notice. May not be combined with other offers. Limited to five (5) phone lines, including four (4) Secondary Accounts (as described herein). By activating/using Ultra Add-a-Line, you agree to be bound by the full Ultra Mobile Plans Terms & Conditions, located at www.ultramobile.com/mobile-plans-terms-conditions/. Discount/Promos/Recurring Plan Add-Ons: Any pre-existing discounts, promotional pricing and/or recurring plan add-ons may terminate and not be available for the joining lines once they join the Multi-Line Account. Once the Multi-Line Account is created, only the Primary line will be able to add a Recurring Add-On. All lines associated with a Multi-Line Account (the group account used with Add-a-Line) are limited to using single-month Unlimited plans.
Primary Account Agreement. The Primary Account (the designated subscriber who is solely responsible for activating and adding all lines for the Multi-Line Account, making all payments due, making plan changes and/or renewals, as described herein) agrees to be solely responsible for managing payment of the Multi-Line Account’s total amount due each month, which is equal to the sum of all members’ (Primary and Secondary Accounts’) monthly plan costs. If the entire amount due is not paid prior to the Multi-Line Account’s renewal date, all lines associated with the Multi-Line Account will be suspended until payment is made. Secondary Accounts may contribute payment towards the Multi-Line Account’s renewal balance, but such payment(s) does/do not guarantee renewal for those lines individually, or for the Multi-Line Account as a whole, unless the entire Multi-Line Account is paid when due. All accounts agree and understand that Ultra Mobile will share certain account information, such as rate plan, plan cost, renewal date, among all other accounts, to the extent needed to provide the Multi-Line Service to you. After disclosing this information with each user, all users will continue to be able to view this information (and that of all other accounts), for as long as that user remains on the Multi-Line Account. Primary Account has sole ability to remove other members from Multi-Line Account. Each Secondary Account user may also voluntarily leave the Multi-Line Account. All account changes, including removing other Secondary Accounts or Secondary Accounts opting to leave the Multi-Line Account must be handled in-store at select, authorized Ultra Mobile retail locations.
Secondary Account Agreement. A full monthly payment is required to activate service for each new Multi-Line account member (Secondary Account). However, each new member’s first renewal date will be set to match the Multi-Line Account’s renewal date (which will correspond with Primary Account’s prior renewal date). This may result in a new member’s first month of service being shorter than 30 days. In the event a Secondary Account’s first service period is shorter than 30 days, a prorated credit will be applied towards the Multi-Line Account’s next renewal. If Secondary Account is removed from Multi-Line Account, either by Primary Account or by Secondary Account themselves, the pending credit will be removed from the Multi-Line Account and the Secondary Account’s renewal date as an individual subscriber will be extended to ensure a full 30 days during the first service period. Cancellation or suspension for any other reason may result in forfeiture of all credits. Each Secondary Account agrees and understands that Ultra Mobile will share certain account information, described above, among all other accounts, to the extent needed to provide the Multi-Line Service to you.
Limited time, online only offer, subject to change at any time. Credits are non-transferrable; not combinable w/ other offers; and have no cash value. As a Refer-a-Friend member (an “Advocate” or a “Referred Friend”), you are subject to these T&Cs, Acceptable Use Policy, and Privacy Policy, as well as the below rules for Ultra Mobile’s Refer-a-Friend Program (“Program”).
30.1. Qualified Referrals. Current Ultra Mobile customers (who must be individuals and not businesses) (“Advocates”) can earn Qualified Referrals online when a person (a “Referred Friend”) arrives on the Ultra Mobile website by clicking the Advocate’s Refer-a-Friend program link, proceeds to place an order on the Ultra Mobile website, and activates the SIM card(s), as that term is defined in these T&Cs. Advocates are limited to one Qualified Referral for each Referred Friend; in other words, additional/repeat purchases made by a Referred Friend are not counted as additional Qualified Referrals, unless the Referred Friend arrives on our website by clicking your Refer-a-Friend program link and proceeds to order another plan.
30.2. Referral Reward Criteria. For an Advocate to earn a Referral Reward, the Referred Friend must be a new Ultra Mobile customer and the Advocate must have a current, active plan at the time the Referral Reward is awarded. After both the Advocate and Referred Friend have active plans for 15 days, the Advocate and the Referred Friend will earn a Referral Reward that can be applied solely to their next renewal and may not be used for any other purpose, has no cash value, is non-transferrable, and may not be redeemed for other credit. Note that if the Referred Friend returns their service for a full or partial refund at any time, and/or if Ultra Mobile terminates service of either party in accordance with these T&Cs and the Acceptable Use Policy at any time, neither the Advocate nor the Referred Friend will be eligible for a Referral Reward.
30.3. Reward Credits. Referral Rewards will be given in the form of a renewal credit (“Reward Credit”), which will be applied to future plan renewals, provided the Referred Friend is active for 15 days or more. Advocates may not earn more than $100 in Reward Credits in one year; however, there is no limit on the number of Referred Friends eligible for a Reward Credit referred by an Advocate. Advocates who have already received $100 in Reward Credits and are ineligible for additional Reward Credits may continue to receive emails about Reward Credits. When a Referred Friend activates any Ultra Mobile plan, the Reward Credit will be delivered in the form of a $25 renewal credit to the Ultra Mobile account of the Advocate and a $25 Reward Credit to the Referred Friend. Reward Credits expire 90 days after the referral code is issued.
30.4. No SPAM. You must comply with all up-to-date “SPAM” laws, including the U.S. CAN-SPAM Act. Emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or “SPAM” under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Ultra Mobile’s Refer-a-Friend program. Any use of bots, fictitious identities, scripts, email address generators, fake emails or “spoofed” email accounts, will be grounds for termination of your participation in the Program. You represent and warrant that you have the prospective Referred Friend’s permission to provide their email address and to send that message. You also represent and warrant that you are not using the program for lead generation or any business purpose.
30.5. Right to Close Accounts. Ultra Mobile reserves the right to close the account(s), without notice, at any time, and in Ultra Mobile’s sole discretion, of any Advocate and/or Referred Friend and to request proper payment if we believe the Advocate and/or Referred Friend uses or attempts to use the Ultra Mobile Refer-a-Friend program in a manner that is fraudulent or unethical or breaches any part of the Agreement (including these T&Cs, Privacy Policy, AUP, and/or these rules) or otherwise is in violation of any law, statute or governmental regulation.
30.6. Right to Cancel Program or Change Terms. Ultra Mobile reserves the right to modify or cancel the Refer-a-Friend Program, reduce, increase or eliminate the Reward Credit, or to change these Rules at any time in its sole discretion. To the maximum extent permitted by law and these T&Cs, any unclaimed referral rewards will be forfeited at that time.
From time to time, and in Ultra Mobile’s sole discretion, we may offer certain promotions (including, without limitation, credits, discounts, or “free” Service), for any reason whatsoever, to any subset of customers (e.g. new port-in customers, customers who meet certain eligibility requirements, etc.). For avoidance of all doubt, in addition to all other terms and conditions contained in these T&Cs, including but not limited to any applicable promotional terms, together with all other promotional terms which Ultra Mobile may publish as a supplement to these T&Cs, all of which shall apply to any such promotion according to these T&Cs, you and Ultra Mobile each agree that any promotion, to the extent available to you, any Ultra Mobile customer, or any subset of Ultra Mobile customers, shall only be offered, if at all, in Ultra Mobile’s sole discretion, and may be modified or terminated at any time without notice. Without limiting the foregoing, to the greatest extent permissible by applicable law, under no circumstances shall any promotional credits, discounts, or “free” Service be transferrable, combinable with any other offer, or redeemable for any amount of cash or credit.
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