Free International Calling & Text to 80+ Destinations

Yes, your Tourist plan includes 100 minutes of international calling to 80+ international destinations. Visit https://www.ultramobile.com/international-calling/ to learn more.

No. Call Me Free calls are inbound calls that don’t count against your international credit. They are included as part of your plan.

Check the Country Code and International Number You’re Dialing
Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 011 or + before the international number that you intend to call.

Check your Account Balance
A common cause of problems with international calling is a lack of account funds if you are calling a destination not included in the 80+ Unlimited International Destinations. There are four (4) easy ways to check your account balance:

1. Log Into Your Online Account – Logging in online is the easiest way to get information related to your account, and you can access it at any time.
2. Text BAL to 6700 – You will receive a text message with all account balance information.
3. Call Ultra Mobile Customer Care – Dial 611 from your Ultra Mobile phone to ask a Customer Care representative about your account balance.
4. Visit an Ultra Mobile Store – Check our Store Locator to find the closest Ultra Mobile retailer. You’ll be able to get any necessary information about your account in person.

Yes. International Call Credit and International Roaming Credit are included on 2GB and higher Single-Month and Multi-Month plans (not included on 250MB plan). Roaming Credit is a one-time credit provided at activation. International Call Credits renew each month.

For destinations that use 10-digit dialing (numbers on the North American
Numbering Plan), enter the 10-digit phone number of the message recipient
as you would when sending a domestic text. For destinations not using
10-digit dialing (the rest of the world outside North America), include 011
or a “+” symbol, the country code, and the phone number of the recipient.

Yes, you can make calls to 200+ international destinations using your PayGo plan. Visit our Rate Checker at ultramobile.com/paygo to learn more.

All Multi-Month Plans include Unlimited Calling to 80+ International Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.

Simply text any of the self-service short codes to 6700 below to get the information requested. The dial shortcodes work on iPhones and certain Android devices. (Please refer to the FAQ section for the chart on what the short codes do under plans & services, this question/answer will remain the same )

On your Ultra Mobile Account: Log in and click on the tab “Top Up.” Click on Globe Unlimited and purchase a single month for $10. On the Ultra Mobile App: Log in and go to “Manage Balance.” Click on Globe Unlimited and purchase a single month for $10.

All Ultra Mobile plans come with free international talk & text to 80+ international destinations including China.

Your Ultra Mobile plan comes with free calling & text from the U.S. to China. You are able to add International Roaming to your plan if you choose to use your plan outside of the U.S. Learn more about International Roaming here.