Not only does Ultra Mobile help you save money – with the “Call Me Free” system, we help your loved ones save money when they call you! Here’s how it works: We supply you with a local phone number, and you’ll give it to the person who will be calling you from another country. The person uses that number to reach you directly, and they will only be charged for a local call… plus, you won’t be charged anything extra for the incoming call! Best of all, “Call Me Free” usage is UNLIMITED for all Ultra Mobile subscribers!
(Please note that Ultra Mobile members should NOT use a “Call Me Free” number to dial internationally – doing so will decrease INTL minutes.)
Check the Country Code and International Number You’re Dialing
Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 011 or + before the international number that you intend to call.
Check your Account Balance
A common cause of problems with international calling is a lack of account funds if you are calling a destination not included in the 80+ Unlimited International Destinations. There are four (4) easy ways to check your account balance:
1. Log Into Your Online Account – Logging in online is the easiest way to get information related to your account, and you can access it at any time.
2. Text BAL to 6700 – You will receive a text message with all account balance information.
3. Call Ultra Mobile Customer Care – Dial 611 from your Ultra Mobile phone to ask a Customer Care representative about your account balance.
4. Visit an Ultra Mobile Store – Check our Store Locator to find the closest Ultra Mobile retailer. You’ll be able to get any necessary information about your account in person.
With your INTL Roaming credit, you will be able to call, text and use data while overseas.
For INTL Roaming rates, click here.
Upon activation, you will get a one-time allotment of INTL Roaming credit. Any unused INTL Roaming credit will stay intact as long as you are an Ultra subscriber, and the unused balance will roll over to the next billing month.
Ultra subscribers can buy more INTL Roaming credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10 and $20 denominations. Any unused balance will roll over to your next billing month.
Here’s how to UpRoam:
If not connected to WiFi: You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.
If connected to WiFi: You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Calling & Text enabled on your account, you can call Customer Care at 1.888.777.0446.
If you have added Globe Unlimited to your account, but call a number outside the Globe network, you will be charged the same per-minute rate that offers to call the Philippines. To see the per-minute rates to call internationally, click here.
To utilize Globe Unlimited, you first need to add the feature to your account. You can do that in the following ways:
In your online account
Log into your online account and purchase the recurring add-on.
With a Retailer
Visit the nearest Ultra Retailer to add Globe Unlimited.
By calling Customer Care Dial 1.888.777.0446 and talk to a representative to add Globe Unlimited to your account.
After you add Globe Unlimited to your account, simply dial the country code, and then the phone number of your friend or family member in the Globe network.
Globe Unlimited is a $10 add-on that allows Ultra users to call 5 unique numbers within the Globe network in the Philippines.
You are able to add this feature onto your account immediately, or start it on the first day of your next 30-day cycle. If you choose to apply the
add-on immediately, please know that it will run out on the last day of your 30-day cycle.
INTL Call Credit is included in most Ultra plans and allows calling to destinations that aren’t included in the Unlimited 80+ International Destinations. Use our Rate Checker to see the per-minute rate for any destination.
INTL Call Credit and INTL Roaming Credit are included on 2GB and higher Single Month and Multi Month Plans (not included on 250GB plan). INTL Roaming Credit is a 1 time credit provided at activation. INTL Call Credits renew each month.
For destinations that use 10-digit dialing (numbers on the North American
Numbering Plan), enter the 10-digit phone number of the message recipient
as you would when sending a domestic text. For destinations not using
10-digit dialing (the rest of the world outside North America), include 011
or a “+” symbol, the country code, and the phone number of the recipient.
To call a mobile or a landlines number in Mexico dial 011 + 52 + [area code] + [number]