Free Calling to Japan

Check the Country Code and International Number You’re Dialing
Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 011 or + before the international number that you intend to call.

Check your Account Balance
A common cause of problems with international calling is a lack of account funds if you are calling a destination not included in the 90+ Unlimited International Destinations. There are four (4) easy ways to check your account balance:

1. Log Into Your Online Account – Logging in online is the easiest way to get information related to your account, and you can access it at any time.
2. Text BAL to 6700 – You will receive a text message with all account balance information.
3. Call Ultra Mobile Customer Care – Dial 611 from your Ultra Mobile phone to ask a Customer Care representative about your account balance.
4. Visit an Ultra Mobile Store – Check our Store Locator to find the closest Ultra Mobile retailer. You’ll be able to get any necessary information about your account in person.

International Call Credit is included in most Ultra plans and allows calling to destinations that aren’t included in the Unlimited 90+ International Destinations. Use our Rate Checker to see the per-minute rate for any destination.

For destinations that use 10-digit dialing (numbers on the North American
Numbering Plan), enter the 10-digit phone number of the message recipient
as you would when sending a domestic text. For destinations not using
10-digit dialing (the rest of the world outside North America), include 011
or a “+” symbol, the country code, and the phone number of the recipient.

All Multi-Month Plans include Unlimited Calling to 90+ International Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.

Absolutely, before you travel make sure to sign in to your Ultra Mobile account and add $5, $10, or $20 dollars to the UpRoam add-on in order to be able to talk, text, and use data while roaming outside the U.S.

Have data ready for when you arrive/land in a new country by making sure you purchase International Roaming Credit. With UpRoam, you can get $5, $10, or $20 International Roaming credit to ensure you stay connected while traveling outside of the country.

Be sure to check out the roaming rates to your travel destination before you go. Learn more about International Roaming.

1. If you can, a few weeks or months before your trip, incrementally add International Roaming Credit to your account if you know you will need a lot of data.

2. You can also make sure to connect to Wi-Fi any chance you get during your trip to avoid using your data.

3. In order to avoid tapping into your data while out and about, when connected to Wi-Fi, download what you’ll need/want to have for your trip such as directions, videos, music, etc.

4. When possible, turn on airplane mode to ensure you are not unconsciously using background data.

5. Keep an eye on your data! Data use can sneak up on you faster than you may realize; make a point to check in a few times a day to stay on top of it.

6. Leverage Wi-Fi Calling whenever possible. If you are connected to Wi-Fi, this feature lets you call and text friends and family in the U.S. for free. Learn more about Wi-Fi Calling.

7. If you expect to need a lot of data while overseas or will be in an area where Wi-Fi connections aren’t a sure thing, purchasing a local SIM card when you arrive at your destination can be a good option to avoid roaming charges.

Yes! Our plans come with Free Talk & Text in Mexico and Canada on 3GB plans and higher. You can enhance your Unlimited Talk & Text Mexico Roaming experience with the $5 Go Roam Mexico Data Pass, providing you with 5GB of High-Speed data for 30 days. Adding your pass is Ultra-easy in the Ultra Mobile App or by logging into your account online. If you would like to use data while traveling to Canada or Mexico, you can learn more about rates here.

If you need to call a country outside of our Free 90+ International destinations, you can easily purchase International Calling Credits to connect to those destinations.

How to Add Extras:
1. In Your Online Account – Go to the “Manage Plan” section of your online account, and select call credit add-on. Add-ons will be applied immediately.

2. With a Text Message – Text UPINTL to 6700. You will be able to use the credit card linked to your account for instant purchase of extra call credits.

3. At an Ultra Mobile Store – Use our Store Locator to find the nearest Ultra Mobile store.

Sales representatives will be able to help you purchase additional INTL Call Credit. Learn more about International Calling rates here.

Your plan comes with Free Talk to 90+ International Destinations and Free Global Text from the U.S. If you decide to use your service outside of the U.S., you would be using International Roaming. You can add International Roaming credit in your account online or in the app. Learn more about International Roaming here.