With eSIM, You Can Activate Your Plan in Seconds

No! We will give you up to 2 free eSIM’s per year. Should you need more than 2 for that calendar year, you will have to pay a small $3 fee.

With the iOS 18 update, you can now transfer your eSIM(s) between two iPhones. There are two ways you can transfer an eSIM between two iPhones, and the first way is during the initial setup of a new iPhone. During that process, you will eventually get to a “Transfer your Phone Number” screen, and Apple will walk you through what to do. You can also transfer an eSIM to a new iPhone manually. All you have to do is go to your new iPhone Settings, then click ‘Cellular’, and then click ‘Set Up Cellular’. Then you can set up your eSIM and transfer your phone number to your new iPhone. *Both iPhones need to be upgraded to iOS 18 or higher for the transfer to be possible.*

We are Ultra-excited to share that starting 10/1/23 the following Ultra Mobile plans are getting a data upgrade!

$19/mo will upgrade from 2GB to 3GB of data
$29/mo will upgrade from 6GB to 10GB of data
We are also adding back the $24/mo plan online that will upgrade from 3GB to 5GB of data.

If you purchased a plan after 10/1/23 your data upgrade will already be in effect and no action will be required from you. Existing subscribers will receive their data upgrade with their October data renewal.

We are here to help! Check your eSIM compatibility.

Yes you can. Please check your eSIM compatibility. You can also go on the Ultra Mobile App and follow these steps:
-Account
-Order Replacement SIM
-Switch to an eSIM

With an unlocked phone, you can purchase a plan and choose eSIM as your preferred delivery option. Please check your phone compatibility at www.ultramobile.com/byop/ to ensure that your phone will work on our network.

If your phone is incompatible with eSIM, you can always order a replacement physical SIM in the Ultra Mobile app. And if you’re activating your physical SIM, you can activate it by visiting https://my.ultramobile.com/activation or by calling our Care Team at 888-777-0446.

No it won’t. You’ll get the same great 5G • 4G LTE service you would expect regardless of the SIM you’re using.

Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone.

Ultra Mobile does support eSIM, and you can activate an Ultra Mobile plan with an eSIM online or at a local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator. If you are looking to replace your current eSIM, you can do so in the Ultra Mobile App or by contacting our Customer Care Team at 888-777-0446.

If you cannot scan the QR code, you can also manually add your eSIM using the eSIM Manual Activation Guide.

Please note, that if you have installed an eSIM into one device, you can’t install the same eSIM (use the same QR code) into another phone or device. You have to order a new eSIM for another device, even if you have deleted the eSIM from the first device. You have the option to transfer your eSIM between two iPhones (iOS 18 & up), but you’ll still only be able to use the eSIM in one device at a time.

If you delete your eSIM, your cellular plan has not been canceled. Your plan will still be available until it expires, but you must contact our Customer Care Team at 888-777-0446 for support to replace your eSIM or you can also request a replacement eSIM via the Ultra Mobile App.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. You can have one number linked to an eSIM and one number linked to a physical SIM. eSIM-only devices, like iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max allow for two eSIMs on the same device.

An eSIM is just a physical SIM that has gone digital. Instead of physically inserting a SIM into your phone to join the Ultra network, you install an eSIM onto your phone. This means you don’t have to wait for your SIM to be delivered; you can activate it straight after purchase. If you’re new to Ultra, and have an unlocked, eligible phone you can choose eSIM at the time of purchase online or at an Ultra Mobile Retailer. Please use our store locator to find one near you.

Online: Once you have chosen your perfect plan, you can pick “Digital Delivery” as an option. When you do, you will receive an email with a QR code after purchase. Scan the QR code to activate eSIM on your device.

Retailer: You can also activate an Ultra Mobile plan with an eSIM at your local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator.

Existing Customers can switch to an eSIM by requesting a replacement eSIM via the Ultra Mobile App. Or at their nearest Ultra Mobile Retailer. If you have SIM Protect on, please be sure to turn it off first. Please contact our Customer Care Team at 888-777-0446 if you need help with switching.