Connect with loved ones through unlimited talk & text nationwide and to 90+ destinations, including China.
Get started with Ultra Mobile today
Reliable 5G connection when you need it, and at no additional cost.
You can bring your own unlocked phone and transfer your existing number or get a new one at no additional cost.
Wherever your friends and family are, we have you covered with 90+ international destinations.
Unlike other carriers, we don't charge you activation fees. And our multilingual support team is there to help, step by step.
Get $25 for each person you refer to Ultra Mobile with our Refer-a-Friend program.
We give you a credit of up to $5 on select plans for international roaming and calling.
Easily manage your account online or through our app available on Google Play or the Apple App Store.
*5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. Data speeds reduced during network congestion or after monthly allotment of 5G and/or 4G LTE data (40GB on Unlimited Plan). Videos stream at ~480p on Unlimited Plans. See full terms for more details.
Our Mandarin-speaking support team is here to assist every step of the way.
Check the coverage in your area to get started
Mobile Hotspot is included on all Ultra Mobile plans with Hotspot-capable phones. This means you can turn your phone into a hotspot and allow others to use your data services when in a coverage area. Hotspot usage will draw from the high-speed data allotments of that plan. You can turn on the hotspot functionality on your device by accessing your phone settings.
Note: the Unlimited Plan comes with 10GB of high-speed data, and the Unlimited+ Plan comes with 20GB of high-speed data.
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data says: Yes, you can change your plan length and/or data amount.
In Your Online Account: Sign into your account and select the “Manage Plan” section. Once you select your desired plan and add-ons, click “Continue.”
Through Ultra Mobile Customer Care: To have one of our Customer Care representatives help you change your Ultra Mobile plan, please call 1.888.777.0446.
Please note that immediate plan changes to plans of lesser value are available at the end of your current billing cycle.
Domestic long distance calling is included in all Ultra Mobile plans.
International Call Credit is included in most Ultra plans and allows calling to destinations that aren’t included in the Unlimited 90+ International Destinations. Use our Rate Checker to see the per-minute rate for any destination.
Check our 5G Coverage Map to find out if there is service in your area.
Check your phone’s compatibility by clicking here.
Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.
If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:
Your phone requires a SIM card.
You have an unlocked phone.
If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.
Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ultra Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.
Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.
Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.
Moreover, for a step-by-step guide, please see our How to Transfer Your Number to Ultra Mobile article.
At Ultra Mobile, we do not charge an activation fee.
For plan purchases made on ultramobile.com:
Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. For questions concerning returns or exchanges for website purchases, please contact us through our helpful chatbot, which can connect you to a live agent.
For our phone return policy:
Please visit https://phones.ultramobile.com/RMA.html for more information. Plan, SIM card and phone purchases made outside of ultramobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.
An unlocked phone is a phone that is not tied to a carrier or a phone plan. It allows you to move freely to choose the best provider for you.
With our Bring Your Own Phone (BYOP) program, you can easily get Ultra Mobile service on your current device. Compatible BYOP devices include: Most unlocked, VoLTE compatible phones AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones Most phones with a SIM card You may need to ask your carrier to unlock your phone. If you’re still not sure if your phone will work with Ultra Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).
With wireless essentials like High-Speed 5G • 4G LTE Data and free Wi-Fi calling all on the nation’s largest 5G network, Ultra Mobile provides you everything you need to make calls to China.
Wondering how to call China from the U.S.? Calling China from the U.S. is as simple as dialing China’s country code (86), the area code (755 for Shanghai, 10 for Beijing, 20 for Guangzhou), then the number you wish to call, and you’ll be talking with friends and family overseas in no time. There are no contracts or commitments, either. Best of all, you can find our plans online or in-store plans at a Retailer near you.
Our prepaid phone plans also offer additional features like Free Mobile Hotspot, Free 3-in-1 SIM Card and Free Unlimited Talk and Text to over 90 INTL destinations. Plus, we have data amounts perfect for anyone, whether you need a 250MB, 3GB, 5GB, 10GB, 15GB, or Unlimited prepaid plan. If you’re looking to switch wireless providers, we’ve got a plan that’s right for you.
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