5G and/or 4G LTE access requires a capable device and SIM within an appropriate coverage area. 5G capability offered at no additional cost. Actual availability speed, and coverage may vary. Other taxes, fees, and restrictions apply. See full terms for details.
Enter your address to see if you have 5G • 4G LTE coverage in your area.
5G is the fifth generation of wireless network technology. On T-Mobile’s 5G network, you can experience 5G coverage on our reliable network, enhanced connectivity, and innovative technologies that keep you connected to your world!
5G is available for free on all plans on all 5G-capable phones.
If you are unable to get 5G, you can still experience excellent coverage and fast speeds on our 4G LTE network.
Ultra Mobile supports RCS, which is an enhanced messaging feature built into the smartphone manufacturer’s messaging app on Android and IOS smartphones.
RCS is automatically enabled on Android devices 9+ and iOS devices 18.4 and above.
Learn more here to see if the RCS switch is not ON or needs to be manually enabled.
Unfortunately, Ultra plans do not support smartwatches right now.
Just go to the settings menu on your phone and select “System Updates.” Or, “About Phone / About Device,” then “System Updates,” “Update Android” or “Check Now.”
A 5G indicator will appear when a 5G capable device is within range of a 5G signal, even if the device is not in use.
You’ll access a nationwide 5G network you can rely on to keep you connected in more places. Our 5G coverage utilizes a 600MHz low band signal that reaches more cities and towns across America (based on analysis of leading 5G networks, July 2020).
To check whether your device is compatible, just click here.
If your device is compatible and you’ve had no recent issues you should be all set. If you’re having issues with calls or texts, it might be a good idea to take a few more steps:
1. Check to see if there are any software updates for your phone that have not been installed. 2. Ensure that VoLTE is turned on. While the naming conventions may vary, the easiest way to see if VoLTE is enabled on your phone is to check within the device’s settings: Click on the Settings icon -> click ????-> type “volte” -> click VoLTE Calls Menu -> switch the VoLTE Call Toggle to “On.” If after typing “VoLTE” no menu option appears, the device either does not support VoLTE or VoLTE is defaulted to “On” which is likely if the phone is fairly new.
3. Confirm the APN settings for the device.
Yes. You can use the mobile hotspot on your 5G smartphones the same way you do with LTE. Hotspot usage draws from your monthly data allotment.
You should ensure the phone you’re buying includes 4G LTE with VoLTE or 5G. A device with bands 2, 4, 12, and 71 is best. Visit ultramobile.com/phones to shop compatible phones.
No, there is no need to change your plan. As long as your phone is compatible, you’ll be able to enjoy the improved experience regardless of your plan.
To bring your 5G capable phone to Ultra Mobile, it must be unlocked and VoLTE compatible. To check compatibility, please visit: https://www.ultramobile.com/byop/#
If your plan allows you 1GB of 5G • 4G LTE of data per month, then you’ll have 1GB of data to use at the fastest speed possible at the time, whether it’s 4G or 5G.
5G simply increases the speed that you can download files. If a file requires 2MB of data to download it on 4G, it will still be 2MB of data to download it on 5G. You may just finish downloading it faster.
5G is already available on Ultra Mobile to anyone with an Ultra plan and a 5G-capable phone to access our 5G network. 5G coverage varies nationwide and may not be available in your area.
5G isn’t replacing 4G any time soon. In fact, they will coexist and work together. 5G-capable phones can use both 4G and 5G technology.
5G is the fifth generation of wireless network technology that will deliver faster download speeds and enhanced connectivity, providing us the potential to experience new, innovative technologies, and transform the way we live, work, and play.
You can shop for phones & SIMs from the impressive lineup on our website or visit a participating Ultra Mobile Retailer.
Our high-speed data will always attempt 5G • 4G LTE speeds, but certain locations or network conditions will render 5G • 4G LTE unavailable. Your network speed will be dependent on your location, coverage and device.
After the allotted 5G • 4G LTE data is exhausted, data speeds will be slowed. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.
Check our 5G Coverage Map to find out if there is service in your area.
Check your phone’s compatibility by clicking here.
Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.
If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:
Your phone requires a SIM card.
You have an unlocked phone.
If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.
Download the Ultra Mobile App
