International Roaming: No Restrictions to 210+ Destinations

You can check your roaming balance in the following ways:

In your online account – Sign into your online account to check Roaming Balance

With a Retailer – Visit the nearest Ultra Retailer.

With a Text Message – text UPROAM to 6700, and you will receive a text message with your roaming balance.

By calling Customer Care – Dial 1.888.777.0446 to talk to a representative.

UpRoam is an add-on that all Ultra subscribers can purchase allowing them to talk, text and use data while roaming outside the US. You can add $5, $10, or $20 of roaming credit at a time. When you purchase an UpRoam add-on, the funds are immediately applied to your account. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. You can purchase UpRoam in $5, $10 and $20 denominations, in the following ways:

In your online account Sign in to your online account and purchase more INTL Roaming credit

With a Retailer Visit the nearest Ultra Retailer to add UpRoam.

With a Text Message Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.

By calling Customer Care Dial 1.888.777.0446 to talk to a representative to add UpRoam. Click International Calling to view roaming rates and destinations.

PayGo plans do not support domestic roaming.

International Roaming is supported on your plan. Voice, SMS and MMS roaming is paid for through your PayGo Wallet balance. The PayGo Plan does not come with Data Roaming. Rates for international roaming are located at ultramobile.com/paygo/international-roaming.

Simply text any of the self-service short codes to 6700 below to get the information requested. The dial shortcodes work on iPhones and certain Android devices. (Please refer to the FAQ section for the chart on what the short codes do under plans & services, this question/answer will remain the same )

With Unlimited+, you get a One Time INTL Roaming Credit of $10 that does not expire. Ultra subscribers can buy more INTL Roaming Credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10 and $20 denominations. Any unused INTL Roaming Credit balance will roll over to your next billing month.

Have data ready for when you arrive/land in a new country by making sure you purchase International Roaming Credit. With UpRoam, you can get $5, $10, or $20 International Roaming credit to ensure you stay connected while traveling outside of the country.

Be sure to check out the roaming rates to your travel destination before you go. Learn more about International Roaming.

1. If you can, a few weeks or months before your trip, incrementally add International Roaming Credit to your account if you know you will need a lot of data.

2. You can also make sure to connect to Wi-Fi any chance you get during your trip to avoid using your data.

3. In order to avoid tapping into your data while out and about, when connected to Wi-Fi, download what you’ll need/want to have for your trip such as directions, videos, music, etc.

4. When possible, turn on airplane mode to ensure you are not unconsciously using background data.

5. Keep an eye on your data! Data use can sneak up on you faster than you may realize; make a point to check in a few times a day to stay on top of it.

6. Leverage Wi-Fi Calling whenever possible. If you are connected to Wi-Fi, this feature lets you call and text friends and family in the U.S. for free. Learn more about Wi-Fi Calling.

7. If you expect to need a lot of data while overseas or will be in an area where Wi-Fi connections aren’t a sure thing, purchasing a local SIM card when you arrive at your destination can be a good option to avoid roaming charges.

Yes! Our plans come with Free Talk & Text in Mexico and Canada on 3GB plans and higher. If you would like to use data while traveling to these countries you can learn more about rates here.

Yes! We have upgraded the 80+ International Destination list to 90+ to keep you even more connected with loved ones who are abroad. Check out our Destination List.

If you need to call a country outside of our Free 90+ International destinations, you can easily purchase International Calling Credits to connect to those destinations.

How to Add Extras:
1. In Your Online Account – Go to the “Manage Plan” section of your online account, and select call credit add-on. Add-ons will be applied immediately.

2. With a Text Message – Text UPINTL to 6700. You will be able to use the credit card linked to your account for instant purchase of extra call credits.

3. At an Ultra Mobile Store – Use our Store Locator to find the nearest Ultra Mobile store.

Sales representatives will be able to help you purchase additional INTL Call Credit. Learn more about International Calling rates here.