Last Updated: July 12, 2023
Ultra Mobile Care Team
Personal information is information that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. It includes data like your name, address, or email address, as well as less obvious data like demographic data, device and usage data, call records, advertising ID, and location data (where you are located). This notice also applies to sensitive personal data, a category of personal data that includes things like your social security number and account log-in credentials, as well as biometric information. The ways in which we collect personal information about you include, but are not limited to, the following:
Generally, Ultra Mobile collects the above information for the following purposes: (i) to improve your experience on this Site; (ii) to improve the products and services that Ultra Mobile sells to consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and services to you and send you information about special offers; (v) to contact you about products or services you have purchased from Ultra Mobile (including but not limited to the Ultra Mobile service); (vi) to respond to your inquiries; (vii) to manage and develop our business and operations, administer accounts, and collect and process payments; and (viii) if you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from Ultra Mobile that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site or by any other reasonable opt-out method available to you. Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. You cannot opt-out of receiving product or service-related emails. Ultra Mobile will not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to third parties, except as noted below. Ultra Mobile may sell, rent, trade, license, use and disclose all non-personal information and aggregate information, so long as such information does not personally identify you or any user, to any third party for any purpose, including, but not limited to, research and analytical purposes. Under federal law, you have a right, and Ultra Mobile has a duty, to protect the confidentiality of information regarding your telephone use, the services you purchase from us, the calls you place and the location of your device on our network when you make a telephone call. This information is referred to as, among other things, “Customer Proprietary Network Information.” We may share Customer Proprietary Network Information with our affiliates; provided, however, that we will first notify you of your rights under applicable law, describe how we intend to use the Customer Proprietary Network Information, and give you an opportunity to opt-out of such use (or opt-in, to the extent required by applicable law).
Ultra Mobile may disclose your personal information to third parties, including in the following circumstances:
We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 2 above. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.
5. Protection of Children
6. Advertisements and Links
7. Your Account Preferences
Upon your request, Ultra Mobile will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile phone number; (d) stop sending mail (including promotional materials) to your mailing address; and/or (d) disable your account to prevent any future purchases through that account. You may make these updates / changes yourself by managing your account preferences on this Site or by any other reasonable account update mechanism available to you. You also have the ability, at any time, to click through an “Unsubscribe” link, contained in all marketing e-mails, in order to stop receiving such e-mails. You also may text STOP to +1 (833) 796-0308 (or in response to any marketing text message from Ultra Mobile), at any time, to unsubscribe from marketing text messages. You may also send your requests to: Ultra Care Team 888-777-0446 6am-6pm PST. Please do not email your credit card number or other sensitive information. Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving product or service-related emails or mailings. Do Not Track (DNT) Disclosure: This Site does not currently respond to “Do Not Track” signals of web browsers in general, as there currently are no uniform technological standards for recognizing and implementing “Do Not Track” signals. However, this Site does respond to signals sent from California residents using a service called the Global Privacy Control (GPC), which may be considered a “Do Not Track” signal. For more information, see Section 9 below.
8. Contact Us
For privacy related questions, comments, and requests, please contact Ultra Mobile at:
9. California Residents
California has a data protection law called the California Consumer Privacy Act (CCPA), as amended, and this Section 9 includes information Ultra Mobile is required to disclose under that law. This section applies to you only if you are a California resident.
Selling and Sharing Personal Information
The CCPA gives California residents certain rights, including the right to tell companies to not “sell” or “share” their personal information. In this Section 9, we use the terms “sell” and “share” as they are defined in the CCPA. The CCPA defines “sell” or “sale” broadly to include the sharing of personal information (including information that does not directly identify an individual) in exchange for anything of value, which isn’t limited to the exchange of money. “Share” is defined narrowly as providing personal information to a third party for cross-context behavioral advertising to a consumer based on information about their activity on multiple websites across the internet. We engage in certain activities (as described below) that may be considered selling or sharing personal information under the CCPA. That’s why we include a “Do Not Sell or Share My Personal Information” link at the bottom of most of our website pages and in some of our apps. If you are a California resident, you can click this link to tell us to not sell or share your personal information. Note that according to the CCPA, certain exchanges of personal information aren’t considered selling or sharing. For example, if you specifically direct us to share your personal information, then we’ll do so. It is also not selling or sharing if we place ads based solely on information we collect when you visit our websites. Other examples include disclosures of personal information to service providers or other third parties as described in Section 2 above.
Global Privacy Control
Ultra Mobile participates in a service called the Global Privacy Control (GPC) that lets you set a “Do Not Sell or Share” preference at the browser level. You’ll need to have a GPC-enabled browser or browser extension that you’ll activate or turn on in the browser. When you visit a website, your browser will automatically send the site a “Do Not Sell or Share” signal and participating websites, like ours, will honor your preference. Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website. To check if our website received your GPC signal, click on the “Do Not Sell or Share My Personal Information” link in our footer. If we’re receiving your GPC signal, we’ll automatically opt you out of the sale of your personal information and tell you that a GPC signal was used. When we’re detecting your active GPC signal, we won’t allow you to opt back into the sale or sharing of your personal information.
Personal Information We Collect, Disclose for a Business Purpose, and Sell or Share
|Categories of Personal Information||Sources of Personal Information||How and Why We Use This Information||Categories of Third Parties to Whom We May Have Disclosed This Information and Why||Categories of Third Parties to Whom We May Have Sold or Shared This|
|Identifiers like your name, email, address, phone number and phone call records, account information, payment information, device information||You provide directly to us: contact and account information; authentication and security information; payment information, like your credit or debit card; preference information; and other information you choose to provide.||We may use your personal data to create and administer your account, verify your identity, complete transactions, payments, billing, and fulfill requests you may make related to our products and services. Other business purposes may include:|
Personalize our products and services, respond to your inquiries, and perform our contractual obligations.
Conduct research and analysis.
Detect and protect against cybersecurity threats.
Protect you and others from unlawful activities.
Perform diagnostics and repair errors
Verify your identity.
Market and advertise our services or products to you.
Facilitate calculation of taxes, fees, or other obligations.
Cooperate with law enforcement and for legal or regulatory compliance.
Enforce our policies, terms and conditions, or other agreements.
|We may disclose your identifiers to third parties for our business purposes; when you tell us to; or when you use our products or services to interact with third parties, whose separate privacy notices may apply to that data. These entities include:|
Service providers or contractors who are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.
Other third parties such as credit bureaus or financial institutions for device financing. We may also share personal data to advertise and market our products and services to you.
Entities that provide fraud prevention services to Ultra Mobile.
|Third-party analytics, marketing and advertising providers|
|Commercial, financial and transactional information from purchasing our services or products||You, when you buy our services or products from us or from our retail partners. We may obtain updated address information from our shippers.||In addition to any of the above business purposes: to provide effective customer service and to make your Ultra Mobile experience more relevant to you based on your history with us; to advertise and market our products and services to you.||Service providers, contractors, or other third parties, including our affiliates, as listed above. We may also share personal data with third-party providers to advertise and market our products and services to you.||Third-party analytics, marketing and advertising providers|
|Internet activity information, like browsing history, interactions with our website and online advertisements; unique identifiers including device identifiers; cookies or similar tracking technologies||Your browser or mobile device when you visit our website or engage with our online advertisements, or you when you buy services or products from us online.||In addition to any of the above business purposes: to provide effective customer service and to make your Ultra Mobile experience more relevant to you based on your history with us; to advertise and market our products and services to you.||Service providers, contractors, or other third parties, including our affiliates, as listed above. We may also share personal data with third-party providers to advertise and market our products and services to you.||Third-party analytics, marketing and advertising providers|
|Inferences we make about you based on the above information to predict your characteristics and preferences||Your browser or mobile device when you visit our website or engage with our online advertisements, or you when you buy services or products from us online. We may also obtain personal data from other third parties, like social media platforms, analytics providers, and consumer data resellers.||We may learn about your preferences or characteristics based on personal data we collect.||We may share personal data with third-party providers to advertise and market our products and services to you.||Third-party analytics, marketing and advertising providers|
|Sensitive personal information such as log-in credentials||You, when you create an account with us, or when you purchase our services or products.||To process, fulfill, and deliver products and services to you, to create an account for you, and to provide customer service to you.||Service providers or contractors who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.||None|
|Audio recordings of calls or written correspondence between you and our Customer Care representatives||You, when you contact our Customer Care department.||Quality assurance, internal training, and customer service solutions||Government authorities, for legal processes to comply with laws, regulations, or to respond to lawful requests.||None|
|Device provided data such as images, videos, audio, and other files||You, when you contact our Customer Care department||To provide customer service to you||Service providers or contractors, such as chat providers, who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.||None|
|Professional or employment information included in materials like resumes and cover letters||You, when you apply for employment with our company.||To determine hiring and for human resources purposes only.||Service providers or contractors who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.||None|
(not precise geolocation data): ZIP code, IP address, or street address
Sensitive Personal Information
California residents have the right to limit the use of “sensitive personal information” (as defined in the CCPA) to certain purposes specified in the CCPA. However, Ultra Mobile already only collects or processes sensitive personal information with your consent and for those purposes specified in the CCPA. Ultra Mobile also does not use sensitive personal information for inferring characteristics about you.
Privacy tools and choices for California Residents
You have the right to know the categories and, in some cases, specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of personal information about you that we have either sold or shared for a business purpose, and the categories of third parties to whom we disclose personal information.
You have the right to request deletion of your personal data, but certain exceptions may apply. For example, we may keep personal information that is necessary to comply with a legal obligation, detect security incidents, or troubleshoot to identify and repair errors in our network.
You have the right to request correction of inaccurate personal data we maintain about you. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.
You have the right to opt-out of the sale or sharing of your personal information by clicking on the link at the bottom of most of our website pages, which is also available at the bottom of most of our website pages. For information on how we process opt-out preference signals, see the section above, Global Privacy Control.
You have the right to not be discriminated against for exercising your privacy rights under the CCPA.
To exercise any of the rights described above, please choose one of the following options:
Authorized Agents may act on your behalf by submitting an access, correction, or deletion request. To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.
Verification of your identity
We have to verify your identity before we can give you access to, or delete, your personal data. We may use information that you have provided to us, or information from a governmental identification, or through two step verification (where available) to verify your identity. If we can’t verify your identity, we’ll unfortunately have to deny your request. This is to protect you.
What to expect once you submit a request?
Ultra Mobile will confirm receipt of the request within 10 days via the email address you provide. Before we honor your rights to request information or delete information, we must verify your or your authorized agent’s identity. In certain cases, we may require you to provide additional information in order to verify your request.
10. Ability to Accept Terms