Privacy Policy

Last Updated: October 1, 2024

The following sets forth the Privacy Policy (“Privacy Policy”) of UVNV, LLC and its Affiliates (collectively, “Ultra Mobile,” “we” or “us”), and is incorporated into and made a part of Ultra Mobile’s Plans Terms and Conditions, Ultra Mobile’s Terms of Use and Ultra Mobile’s Terms of Use for Retailers and Distributors. For purposes of this Privacy Policy, “Affiliates” means any entity that directly or indirectly controls, is controlled by, or is under common control with UVNV, LLC, where “control” means the ownership of, or the power to vote, at least ten percent (10%) of the voting stock, shares or interests of such entity.

1. PURPOSE OF PRIVACY POLICY

Your privacy is important to Ultra Mobile. Accordingly, Ultra Mobile provides these policies so that you understand how Ultra Mobile collects, uses and, in certain circumstances, discloses the information that you provide and/or that is automatically provided to Ultra Mobile as a result of your visiting and using the ultra.me web site or any other website owned and operated by Ultra Mobile (collectively, the “Web site”) or purchasing or using Ultra Mobile products or services. This Privacy Policy also explains the steps Ultra Mobile has taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Web site or purchasing or using any Ultra Mobile product or service, you accept the practices described in this Privacy Policy. Ultra Mobile is not responsible for the content or privacy practices on any third party web site that may be linked to or from the Web site.

Any questions regarding this Privacy Policy should be directed to:

Ultra Mobile Care Team
888-777-0446
6am-6pm PST

2. COLLECTION AND USE OF PERSONAL INFORMATION

Personal information is information that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. It includes data like your name, address, or email address, as well as less obvious data like demographic data, device and usage data, call records, advertising ID, and location data (where you are located). This notice also applies to sensitive personal data, a category of personal data that includes things like your social security number and account log-in credentials, as well as biometric information. The ways in which we collect personal information about you include, but are not limited to, the following:

Registration and Ordering Before using certain parts of this Site or purchasing Ultra Mobile products or services, you must complete an online registration form or provide certain information to Ultra Mobile’s representatives. During registration (whether via this Site or otherwise), you will be prompted to provide to Ultra Mobile certain personal information, which may include, but is not limited to, your name, billing address(es), phone number, port-in phone number, email address, and credit card number. This personal information is used for billing purposes, fulfilling your orders, and communicating with you about your order and this Site, and for our own marketing and advertising purposes. If Ultra Mobile encounters a problem when processing your order, it will use your personal information to contact you.

User Submissions. Certain areas of this Site may permit you to enter your email address and other contact information to receive further information about Ultra Mobile or for other purposes. Your submissions for these purposes are completely voluntary, so you have a choice whether to participate and disclose information to Ultra Mobile. Should you choose to submit information in response to these requests, Ultra Mobile may collect and disclose your name, email address, geographic location and other information collected by Ultra Mobile to market Ultra Mobile products and services and any other products and services offered by Ultra Mobile.
Automatically Generated and Collected Information. In addition to information that you volunteer as described above, this Site utilizes technologies to collect information and track your user experience. Ultra Mobile will use this information to improve this Site and user experience. In addition, this Site automatically recognizes the Internet URL from which you access this Site and may also log your Internet protocol (“IP”) address (which may indicate the location of your computer on the Internet), Internet service provider, and date/time stamp for system administration, order verification, marketing, and system troubleshooting purposes. In addition, all wireless communication systems know when your phone is turned on and approximately where the device is physically located.
Information Collected by and/or Provided to Third Parties. We may obtain information about you and combine it with your account information. For example, we may receive information from the retailer from whom you purchased a Ultra Mobile product prior to your commencing service with us. In addition, we use third-party providers to serve ads and/or collect data on our behalf across the Internet and on this Web site. Some of these third parties may collect information about your visits to our Web site, and your interaction with our products and services to tailor marketing messages on this Web site and other sites or to trigger real time interaction, customize this Web site or enhance your profile. If you would like information about your choices in controlling online advertising, please visit the Digital Advertising Alliance website at http://optout.aboutads.info/#!/
Location-Based Services. We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services (“LBS”) are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.).LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.

Generally, Ultra Mobile collects the above information for the following purposes: (i) to improve your experience on this Site; (ii) to improve the products and services that Ultra Mobile sells to consumers; (iii) to communicate with you regarding this Site; (iv) to market and sell products and services to you and send you information about special offers; (v) to contact you about products or services you have purchased from Ultra Mobile (including but not limited to the Ultra Mobile service); (vi) to respond to your inquiries; (vii) to manage and develop our business and operations, administer accounts, and collect and process payments; and (viii) if you authorize text messaging, we will use your mobile number to communicate with you about your account and to send marketing text messages to you. If you decide that you no longer wish to receive emails or text messages from Ultra Mobile that you had authorized, you may opt-out of receiving emails and text messages by managing your account preferences on this Site or by any other reasonable opt-out method available to you. Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. You cannot opt-out of receiving product or service-related emails. Ultra Mobile will not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to third parties, except as noted below. Ultra Mobile may sell, rent, trade, license, use and disclose all non-personal information and aggregate information, so long as such information does not personally identify you or any user, to any third party for any purpose, including, but not limited to, research and analytical purposes. Under federal law, you have a right, and Ultra Mobile has a duty, to protect the confidentiality of information regarding your telephone use, the services you purchase from us, the calls you place and the location of your device on our network when you make a telephone call. This information is referred to as, among other things, “Customer Proprietary Network Information.” We may share Customer Proprietary Network Information with our affiliates; provided, however, that we will first notify you of your rights under applicable law, describe how we intend to use the Customer Proprietary Network Information, and give you an opportunity to opt-out of such use (or opt-in, to the extent required by applicable law).

Ultra Mobile may disclose your personal information to third parties, including in the following circumstances:

Ultra Mobile uses third party service providers to perform specific functions on its behalf, and it must disclose personal information to help those parties perform their services (for example, Ultra Mobile would disclose your name, address and phone number to a commercial carrier such as Federal Express or UPS in order to deliver a physical product that you order, and it would disclose your name and credit card number and other information to financial services and credit card processing companies in order to process your orders).
Ultra Mobile may be required to disclose personal information in response to a legal process, order or investigation (for example, a subpoena or court order).
Ultra Mobile may disclose personal information where disclosure is necessary to protect its legal rights or to protect itself or others (for example, in order to reduce the risk of fraud or illegal activities).
Ultra Mobile may share personal information among its affiliated companies (for example, for the purpose of marketing products and services to you).
Ultra Mobile may provide identity verification services to third parties, and your personal information may be included in the data transferred to third parties in connection with those services.
Ultra Mobile may acquire, merge with or be acquired by another company, or it might sell some or all of its assets, and, in such a case, your personal information may be included in the transferred business assets. Also, in the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, your personal information may be included in the transferred assets.

3. COOKIES

“Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website. Cookies may possibly be used for such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas. The use of cookies is an industry-standard — you will find them at most major websites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Site will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies to provide us with other important anonymous information regarding the use of this Site. To the extent these online tracking technologies are deemed to be a “sale” or “sharing” (which includes targeted advertising) under California law, California residents can opt-out of these online tracking technologies by submitting a request via the “Do Not Sell or Share My Personal Information” link at the bottom of most of our website pages.

4. SECURITY

We take precautions and have implemented certain technical measures intended to protect against unauthorized access to, disclosure of, and unlawful interception of personal information submitted via this Site, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site. However, your communications containing personal information may be unlawfully intercepted or accessed by third parties and/or this Site may be subject to network attacks or malfunctions. We cannot and do not guarantee the security of any information transmitted over the Internet. Once we receive your personal information, we take steps that we believe are reasonable to limit access to your personal information to only those employees and service providers whom we determine need access to the personal information to provide the requested products, services, offers or opportunities that may be of interest to you or that you have ordered, or that we otherwise disclose in accordance with Section 2 above. However, even after we receive your personal information, we cannot and do not guarantee that your personal information will not be accessed, disclosed, altered, or destroyed as a result of a breach of our security efforts or as a result of any other event beyond our reasonable control. Accordingly, we cannot and do not guarantee that your personal information or any other information is completely secure and safe from any risk.

5. Protection of Children
Ultra Mobile does not knowingly solicit children to purchase services or products. If, however, you authorize a child to use our services or products by providing them a device associated with your Ultra Mobile account, any information associated with such use will be treated as your information in accordance with this Privacy Policy. This Site is not intended for children under the age of 16, and Ultra Mobile does not intentionally or knowingly collect personal information from anyone under the age of 16. We encourage parents and guardians to be involved in the online activities (including wireless Internet browsing) of their children to ensure that no information is collected from a child without parental or guardian permission.

6. Advertisements and Links
This Site may display advertisements and links for third-party websites, products and services. Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products or services will be subject to such third parties’ privacy policies and not this Privacy Policy.

7. Your Account Preferences
Upon your request, Ultra Mobile will: (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop sending text messages to your mobile phone number; (d) stop sending mail (including promotional materials) to your mailing address; and/or (d) disable your account to prevent any future purchases through that account. You may make these updates / changes yourself by managing your account preferences on this Site or by any other reasonable account update mechanism available to you. You also have the ability, at any time, to click through an “Unsubscribe” link, contained in all marketing e-mails, in order to stop receiving such e-mails. You also may text STOP to +1 (833) 796-0308 (or in response to any marketing text message from Ultra Mobile), at any time, to unsubscribe from marketing text messages. You may also send your requests to: Ultra Care Team 888-777-0446 6am-6pm PST. Please do not email your credit card number or other sensitive information. Please note that Ultra Mobile may have to communicate with you about product or service orders that you choose to place. Accordingly, you cannot opt-out of receiving product or service-related emails or mailings. Do Not Track (DNT) Disclosure: This Site does not currently respond to “Do Not Track” signals of web browsers in general, as there currently are no uniform technological standards for recognizing and implementing “Do Not Track” signals. However, this Site does respond to signals sent from California residents using a service called the Global Privacy Control (GPC), which may be considered a “Do Not Track” signal. For more information, see Section 9 below.

8. Contact Us
For privacy related questions, comments, and requests, please contact Ultra Mobile at:
888-777-0446
6am-6pm PST

9. California Residents
California has a data protection law called the California Consumer Privacy Act (CCPA), as amended, and this Section 9 includes information Ultra Mobile is required to disclose under that law. This section applies to you only if you are a California resident.

Selling and Sharing Personal Information

The CCPA gives California residents certain rights, including the right to tell companies to not “sell” or “share” their personal information. In this Section 9, we use the terms “sell” and “share” as they are defined in the CCPA. The CCPA defines “sell” or “sale” broadly to include the sharing of personal information (including information that does not directly identify an individual) in exchange for anything of value, which isn’t limited to the exchange of money. “Share” is defined narrowly as providing personal information to a third party for cross-context behavioral advertising to a consumer based on information about their activity on multiple websites across the internet. We engage in certain activities (as described below) that may be considered selling or sharing personal information under the CCPA. That’s why we include a “Do Not Sell or Share My Personal Information” link at the bottom of most of our website pages and in some of our apps. If you are a California resident, you can click this link to tell us to not sell or share your personal information. Note that according to the CCPA, certain exchanges of personal information aren’t considered selling or sharing. For example, if you specifically direct us to share your personal information, then we’ll do so. It is also not selling or sharing if we place ads based solely on information we collect when you visit our websites. Other examples include disclosures of personal information to service providers or other third parties as described in Section 2 above.

Global Privacy Control

Ultra Mobile participates in a service called the Global Privacy Control (GPC) that lets you set a “Do Not Sell or Share” preference at the browser level. You’ll need to have a GPC-enabled browser or browser extension that you’ll activate or turn on in the browser. When you visit a website, your browser will automatically send the site a “Do Not Sell or Share” signal and participating websites, like ours, will honor your preference. Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website. To check if our website received your GPC signal, click on the “Do Not Sell or Share My Personal Information” link in our footer. If we’re receiving your GPC signal, we’ll automatically opt you out of the sale of your personal information and tell you that a GPC signal was used. When we’re detecting your active GPC signal, we won’t allow you to opt back into the sale or sharing of your personal information.

Personal Information We Collect, Disclose for a Business Purpose, and Sell or Share

The chart below summarizes the categories of personal information we may have collected from you in the past 12 months, and how we collect, use, disclose and sell or share your personal information. Ultra Mobile does not have actual knowledge that we sell or share personal information of California residents under 16 years of age. We retain your personal information only as long as necessary to fulfill the business purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to comply with our legal obligations; resolve disputes; enforce our agreements; protect against fraudulent, deceptive, or illegal activity; or for other related business purposes.

Categories of Personal Information	Sources of Personal Information	How and Why We Use This Information	Categories of Third Parties to Whom We May Have Disclosed This Information and Why	Categories of Third Parties to Whom We May Have Sold or Shared This Information
Identifiers like your name, email, address, phone number and phone call records, account information, payment information, device information	You provide directly to us: contact and account information; authentication and security information; payment information, like your credit or debit card; preference information; and other information you choose to provide.	We may use your personal data to create and administer your account, verify your identity, complete transactions, payments, billing, and fulfill requests you may make related to our products and services. Other business purposes may include: Personalize our products and services, respond to your inquiries, and perform our contractual obligations. Conduct research and analysis. Detect and protect against cybersecurity threats. Protect you and others from unlawful activities. Perform diagnostics and repair errors Verify your identity. Market and advertise our services or products to you. Facilitate calculation of taxes, fees, or other obligations. Cooperate with law enforcement and for legal or regulatory compliance. Enforce our policies, terms and conditions, or other agreements.	We may disclose your identifiers to third parties for our business purposes; when you tell us to; or when you use our products or services to interact with third parties, whose separate privacy notices may apply to that data. These entities include: Service providers or contractors who are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested. Other third parties such as credit bureaus or financial institutions for device financing. We may also share personal data to advertise and market our products and services to you. Our affiliates. Entities that provide fraud prevention services to Ultra Mobile. Government authorities.	Third-party analytics, marketing and advertising providers
Commercial, financial and transactional information from purchasing our services or products	You, when you buy our services or products from us or from our retail partners. We may obtain updated address information from our shippers.	In addition to any of the above business purposes: to provide effective customer service and to make your Ultra Mobile experience more relevant to you based on your history with us; to advertise and market our products and services to you.	Service providers, contractors, or other third parties, including our affiliates, as listed above. We may also share personal data with third-party providers to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers
Internet activity information, like browsing history, interactions with our website and online advertisements; unique identifiers including device identifiers; cookies or similar tracking technologies	Your browser or mobile device when you visit our website or engage with our online advertisements, or you when you buy services or products from us online.	In addition to any of the above business purposes: to provide effective customer service and to make your Ultra Mobile experience more relevant to you based on your history with us; to advertise and market our products and services to you.	Service providers, contractors, or other third parties, including our affiliates, as listed above. We may also share personal data with third-party providers to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers
Inferences we make about you based on the above information to predict your characteristics and preferences	Your browser or mobile device when you visit our website or engage with our online advertisements, or you when you buy services or products from us online. We may also obtain personal data from other third parties, like social media platforms, analytics providers, and consumer data resellers.	We may learn about your preferences or characteristics based on personal data we collect.	We may share personal data with third-party providers to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers
Sensitive personal information such as log-in credentials	You, when you create an account with us, or when you purchase our services or products.	To process, fulfill, and deliver products and services to you, to create an account for you, and to provide customer service to you.	Service providers or contractors who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.	None
Audio recordings of calls or written correspondence between you and our Customer Care representatives	You, when you contact our Customer Care department.	Quality assurance, internal training, and customer service solutions	Government authorities, for legal processes to comply with laws, regulations, or to respond to lawful requests.	None
Device provided data such as images, videos, audio, and other files	You, when you contact our Customer Care department	To provide customer service to you	Service providers or contractors, such as chat providers, who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.	None
Professional or employment information included in materials like resumes and cover letters	You, when you apply for employment with our company.	To determine hiring and for human resources purposes only.	Service providers or contractors who work for us may access your personal data to perform their services, and they are required to treat your personal data as private (confidential) and to use it only for performing the services we have requested.	None
Geolocation data (not precise geolocation data): ZIP code, IP address, or street address	You or your device, when you create an account with us, or when you purchase our services or products.	Any of the above business purposes or location-based services described in our Privacy Policy; to provide effective customer service; to advertise and market our products and services to you.	Service providers, contractors, or other third parties, including our affiliates, as listed above. We may also use you or your device’s approximate location (ZIP code or IP address) to advertise and market our products and services to you.	Third-party analytics, marketing and advertising providers

Sensitive Personal Information

California residents have the right to limit the use of “sensitive personal information” (as defined in the CCPA) to certain purposes specified in the CCPA. However, Ultra Mobile already only collects or processes sensitive personal information with your consent and for those purposes specified in the CCPA. Ultra Mobile also does not use sensitive personal information for inferring characteristics about you.

Privacy tools and choices for California Residents

You have the right to know the categories and, in some cases, specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of personal information about you that we have either sold or shared for a business purpose, and the categories of third parties to whom we disclose personal information.

You have the right to request deletion of your personal data, but certain exceptions may apply. For example, we may keep personal information that is necessary to comply with a legal obligation, detect security incidents, or troubleshoot to identify and repair errors in our network.

You have the right to request correction of inaccurate personal data we maintain about you. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.

You have the right to opt-out of the sale or sharing of your personal information by clicking on the Do Not Sell Or Share My Personal Informationlink at the bottom of most of our website pages, which is also available at the bottom of most of our website pages. For information on how we process opt-out preference signals, see the section above, Global Privacy Control.

You have the right to not be discriminated against for exercising your privacy rights under the CCPA.

To exercise any of the rights described above, please choose one of the following options:

If you have a Ultra Mobile account, you can correct or make changes to your personal data directly through your account portal.
For any changes that cannot be made through your account portal, call Customer Care at 1.888.777.0446.
Submit a personal data request.

Authorized Agents may act on your behalf by submitting an access, correction, or deletion request. To protect your information, we may request that you verify your own identity before fulfilling a request submitted by your agent.

Verification of your identity 
We have to verify your identity before we can give you access to, or delete, your personal data. We may use information that you have provided to us, or information from a governmental identification, or through two step verification (where available) to verify your identity. If we can’t verify your identity, we’ll unfortunately have to deny your request. This is to protect you.

What to expect once you submit a request?

Ultra Mobile will confirm receipt of the request within 10 days via the email address you provide. Before we honor your rights to request information or delete information, we must verify your or your authorized agent’s identity. In certain cases, we may require you to provide additional information in order to verify your request.

10. Ability to Accept Terms
You affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy.

11. Revisions
From time to time, we may revise the Privacy Policy. Your use of the Site or any Ultra Mobile product or service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically reviewing this privacy policy to check for any changes. If you disagree with the terms of the Privacy Policy at any time, your sole remedy is to terminate your use of the Site and all Ultra Mobile products and services. Continued use of the Site or any Ultra Mobile product or service constitutes your agreement to any Privacy Policy as in effect.