Ultra Mobile supports RCS, which is an enhanced messaging feature built into the smartphone manufacturer’s messaging app on Android and IOS smartphones.

RCS is automatically enabled on Android devices 9+ and iOS devices 18.4 and above.

Learn more here to see if the RCS switch is not ON or needs to be manually enabled.

Unfortunately, Ultra plans do not support smartwatches right now.

Just go to the settings menu on your phone and select “System Updates.” Or, “About Phone / About Device,” then “System Updates,” “Update Android” or “Check Now.”

A 5G indicator will appear when a 5G capable device is within range of a 5G signal, even if the device is not in use.

You’ll access a nationwide 5G network you can rely on to keep you connected in more places. Our 5G coverage utilizes a 600MHz low band signal that reaches more cities and towns across America (based on analysis of leading 5G networks, July 2020).

For added guidance, check out the 5G landing page.

Yes. You can use the mobile hotspot on your 5G smartphones the same way you do with LTE. Hotspot usage draws from your monthly data allotment.

You should ensure the phone you’re buying includes 4G LTE with VoLTE or 5G. A device with bands 2, 4, 12, and 71 is best. Visit ultramobile.com/phones to shop compatible phones.

No, there is no need to change your plan. As long as your phone is compatible, you’ll be able to enjoy the improved experience regardless of your plan.

To bring your 5G capable phone to Ultra Mobile, it must be unlocked and VoLTE compatible. To check compatibility, please visit: https://www.ultramobile.com/byop/#

If your plan allows you 1GB of 5G • 4G LTE of data per month, then you’ll have 1GB of data to use at the fastest speed possible at the time, whether it’s 4G or 5G.

5G simply increases the speed that you can download files. If a file requires 2MB of data to download it on 4G, it will still be 2MB of data to download it on 5G. You may just finish downloading it faster.

5G is already available on Ultra Mobile to anyone with an Ultra plan and a 5G-capable phone to access our 5G network. 5G coverage varies nationwide and may not be available in your area.

5G isn’t replacing 4G any time soon. In fact, they will coexist and work together. 5G-capable phones can use both 4G and 5G technology.

You can shop for phones & SIMs from the impressive lineup on our website or visit a participating Ultra Mobile Retailer.

Our high-speed data will always attempt 5G • 4G LTE speeds, but certain locations or network conditions will render 5G • 4G LTE unavailable. Your network speed will be dependent on your location, coverage and device.

After the allotted 5G • 4G LTE data is exhausted, data speeds will be slowed. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.

Check our 5G Coverage Map to find out if there is service in your area.

Check your phone’s compatibility by clicking here.

Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.

If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:

• Your phone requires a SIM card
• You have an unlocked phone

If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.

For more information, read the How to bring your number to Ultra Mobile article.