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Have Questions? We Have Answers.

With our Bring Your Own Phone (BYOP) program, you can easily get Ultra Mobile service on your current device. Compatible BYOP devices include: Most unlocked, VoLTE compatible phones AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones Most phones with a SIM card You may need to ask your carrier to unlock your phone. If you’re still not sure if your phone will work with Ultra Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).

An unlocked phone is a phone that is not tied to a carrier or a phone plan. It allows you to move freely to choose the best provider for you.

Yes, you can transfer your existing number from your current carrier. To authorize the release of your phone number to Ultra Mobile, you will need the following information from your current carrier: your account number, the corresponding PIN code, and your billing zip code. Your account number can generally be found on your billing statement, or acquired by contacting your provider’s customer service department.

Phone number transfers can take up to 24 hours to complete, but most transferred numbers are fully activated within 8 hours. Landline to mobile ports can take up to 10 business days to complete.

Please contact customer service at 1.888.777.0446 or chat with us on our website if you need any help.