Home > Monthly Plans > 1 Month – 1GB Plan & Sim Kit

1 Month - 1GB Plan & Sim Kit

1 Month - 1GB Plan & Sim Kit

$19

/MO

  • Unlimited Calling to 80+ INTL Destinations
  • Unlimited Nationwide Talk + Global Text
  • $1.50 Call Credit Per Month
  • $5.00 INTL Roaming One-Time Credit
  • Mobile Hotspot Capable
QTY:
Total: $19

All Plans Include

Unlimited International to 80+ Destinations

See if your destination is on the list

Have Questions? We Have Answers.

Have Questions?
We Have Answers.

Plans & Services

Does my unlimited calling include calls within the US?

Domestic long distance calling is included in all Ultra Mobile plans.

Globe Unlimited

What is Globe Unlimited?
Globe Unlimited is a $10 add-on that allows Ultra users to call 5 unique numbers within the Globe network in the Philippines. You are able to add this feature onto your account immediately, or start it on the first day of your next 30-day cycle. If you choose to apply the add-on immediately, please know that it will run out on the last day of your 30-day cycle.

What happens when I call a number outside of the Globe network in the Philippines?
If you have added Globe Unlimited to your account, but call a number outside the Globe network, you will be charged the same per-minute rate that offers to call the Philippines.
To see the per-minute rates to call internationally, click here.

If I add Globe Unlimited to my account, is it available immediately?
Yes. You are able to add Globe Unlimited to your account immediately, or you may wait for the first day of your next 30-day cycle. If you choose to apply the add-on immediately, please know that it will run out on the last day of your 30-day cycle, no matter when you added it.

How do I add Globe Unlimited to my account? 
You are able to purchase the $10 Globe Unlimited add-on for a single month or as a recurring feature. Globe Unlimited can be added to your account immediately, or it can be added on the first day of your next 30-day billing cycle. If you choose to apply the add-on immediately, please know that it will run out on the last day of your 30-day cycle, no matter when you added it.

Can I add the Globe Unlimited feature to my account and have it recurring each month?
Yes, you can add Globe Unlimited to your account as a recurring feature. You’re able to add it in the following ways:

    • In your online account: Log into your online account and purchase the recurring add-on.
    • With a Retailer: Visit the nearest Ultra Retailer to add Globe Unlimited.
    • By calling Customer Care: Dial 1-888-777-0446 and talk to a representative to add Globe Unlimited to your account.

How do I call with Globe Unlimited? 
To utilize Globe Unlimited, you first need to add the feature to your account. You can do that in the following ways:

      • In your online account: Log into your online account and purchase the recurring add-on.
      • With a Retailer: Visit the nearest Ultra Retailer to add Globe Unlimited.
      • By calling Customer Care: Dial 1-888-777-0446 and talk to a representative to add Globe Unlimited to your account.

After you add Globe Unlimited to your account, simply dial the country code, and then the phone number of your friend or family member in the Globe network.

How many people can I call unlimited every month with Globe Unlimited?
With Globe Unlimited, you have unlimited international minutes to call 5 numbers within the Globe network.

How do I dial an international phone number?

Dial 011 + country code + phone number (or ‘+’ + country code + phone number) to call internationally everywhere outside the North American Numbering Plan (NANP).

If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 11 digit international number as you would for a regular domestic phone call starting with a ‘1.’

No access numbers needed here – Ultra Mobile allows for International Direct Dialing!

How do I send International Text Messages?

For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

How do I use Self-Care Interactive Text Messages?

Use our interactive SMS Care Tool to get information about your account, find a store near you, and recharge your account using our scratch-off Airtime Recharge Cards. To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Ultra Mobile handset.

BALANCE- Get your Ultra Mobile wallet balance, your Call Anywhere Credit in dollars ($), your current plan, and the expiration date of your current billing period.
DATA- See your 4G LTE usage and remaining balance.
HELP- Provides a short description of each SMS command and how to use them.
MENU- Get a full list of all available SMS commands.
RECHARGE + [PIN]- You can use SMS to apply an Airtime Recharge Scratch Card to your Ultra Mobile service by texting “RECHARGE” along with the PIN on the card. The recharge value will be stored in your Ultra Mobile Wallet, and can be applied toward international calling or your next monthly recharge. If your account is in a suspended state, you can use this command to reactivate your service by adding enough Airtime Recharge value to your account. The RECHARGE command is only for use with Airtime Recharge Scratch Cards. Do not send your credit card number with this command.
STORE + [ZIP]- Use this command to find the authorized Ultra Mobile store nearest to you. In place of the word “ZIP,” enter your zip code, i.e. STORE 11222. You will receive a message with the nearest store name, address, phone number, and the travel distance.
UPDATA- This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.
UPINTL- This command allows you to buy more International Call Credit for your account. Once you send the UPINTL text message to us, we will reply with a list of available International Call Credit options to choose from. Select an option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional International Call Credit has been added to your account.
UPROAM- This command allows you to buy more Intl Roaming credit for your account. Once you send the UPROAM text message to us, we will reply with a list of available data options to choose from. Select a Roamin option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.

How does Ultra Mobile’s “Call Me Free” system work?

Not only does Ultra Mobile help you save money – with the “Call Me Free” system, we help your loved ones save money when they call you! Here’s how it works: We supply you with a local phone number, and you’ll give it to the person who will be calling you from another country. The person uses that number to reach you directly, and they will only be charged for a local call… plus, you won’t be charged anything extra for the incoming call! Best of all, “Call Me Free” usage is UNLIMITED for all Ultra Mobile subscribers!

(Please note that Ultra Mobile members should NOT use a “Call Me Free” number to dial internationally – doing so will decrease INTL minutes.)

If I’m in an area with poor coverage, what will happen to my data speeds?

Our high-speed data will always attempt 4G LTE speeds, but certain locations or network conditions will render 4G LTE unavailable. In that case, we will use 3G data.

After the allotted 4G LTE data is exhausted, data will be initially throttled to 128kbps. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.

International Roaming

Which plans come with INTL roaming?

All Ultra plans come with International Roaming credit.

What is included in my Intl Roaming?
With your INTL Roaming credit, you will be able to call, text and use data while overseas.

For Intl Roaming rates, click here.

What happens to my one-time allotment of Intl Roaming credit if I don’t use it all the first month?
Upon activation, you will get a one-time allotment of INTL Roaming credit. Any unused INTL Roaming credit will stay intact as long as you are an Ultra subscriber, and the unused balance will roll over to the next billing month.

What if I’m roaming internationally, my INTL balance is $0.00, and I need to add more INTL Roaming credit? 
Subscribers can buy more roaming credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10 and $20 denominations. Any unused balance will roll over to your next billing month.
Here’s how to UpRoam:
If not connected to WiFi:
You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.
If connected to WiFi: 
You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Calling & Text enabled on your account, you can call Customer Care at 1-888-777-0446.

How much will it cost to make a voice call or an SMS text while Roaming Internationally?

For Intl Roaming rates, click here.

Retail-Exclusive Multi-Month Plans

Can I switch from a Single-Month Plan to a Multi-Month Plan?
Yes! Subscribers can move from Single-Month Plans to Multi-Month Plans with no problem. For subscribers changing their plan to Multi-Month, the change will be made at the end of the current 30-day billing cycle.

Can I switch from a Multi-Month to a Single-Month plan?
Yes! Subscribers can move from Multi-Month plans to Single-Month plans with no problem. For subscribers changing their plan to a Single-Month plan, the change will be made at the end of the 3-month Multi-Month billing cycle.

Are data and international calling credit distributed evenly in each month of Multi-Month plans?
Yes! Multi-Month Plans refresh data and intl calling credit every 30 days during the Multi-Month plan cycle.

Do I need a new SIM card to switch to or from a Multi-Month Plan?
No, subscribers can keep their current SIM when switching in and out of Multi-Month Plans.

What is a billing cycle?
A billing cycle is a 30-day cycle that starts the day you activate or the day you renew service.

What unlimited international calling destinations are included in the Multi-Month Plans?
All Retail-Exclusive Multi-Month Plans include unlimited calling to 60+ destinations. These destinations are the same as our Single-Month Plans.

UpRoam

What is UpRoam?
UpRoam is an add-on that all subscribers can purchase allowing them to talk, text and use data while roaming outside the US. You can add $5, $10, or $20 of roaming credit at a time. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. Roaming rates and destinations can be seen here.

Where can I use UpRoam outside the US?
A full list of roaming rates and destinations can be seen here.
If not connected to WiFi:
You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.
If connected to WiFi:
You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Calling & Text enabled on your account, you can call customer care at 1-888-777-0446.

How much does it cost to call, text and use data while Roaming?
Click here to see a list of all Intl Roaming rates.

How do I buy UpRoam?
You can purchase UpRoam in $5, $10 and $20 denominations, in the following ways:

    • In your online account: Log into your online account and purchase more INTL roaming credit
    • With a Retailer: Visit the nearest Ultra Retailer to add UpRoam.
    • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative to add UpRoam.

 

If I run out of roaming credit, will I be able to buy more online or by phone?
Yes, you can do both! If you log into your online account, or call our Care hotline at 1-888-777-0446 you will be able to purchase more roaming credit.

How do I check my roaming balance?
You can check your roaming balance in the following ways:

      • In your online account: Log into your online account to Check Roaming Balance
      • With a Retailer: Visit the nearest Ultra Retailer.
      • By text message: text “UPROAM” to 6700, and you will receive a text message with your roaming balance.
      • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative.

 

When I buy UpRoam, is it applied immediately?
Yes – when you purchase an UpRoam add-on, the funds are immediately applied to your account.

Can I add UpRoam every month? 
While we do not offer recurring UpRoam bolt-ons, you can add UpRoam manually every month. Additionally, UpRoam credit rolls over and will not expire as long as your account is active. You can purchase UpRoam in $5, $10 and $20 denominations in the following ways:

      • In your online account: Log into your online account to purchase more INTL roaming credit
      • With a Retailer: Visit the nearest Ultra Retailer to add UpRoam
      • By calling Customer Care: Dial 1-888-777-0446 to talk to a representative to add UpRoam
What is the Call Anywhere credit?

Call Anywhere credit is included in most Ultra plans, and allows calling to destinations which aren’t included on the Unlimited and 1000 Free Minutes lists. Use our Rate Checker to see the per-minute rate for any destination.

What kind of phone plans does Ultra Mobile offer?

$19 Plan
– Unlimited talk to 80+ destinations
– Unlimited domestic talk and text
– 1 GB of 4G LTE data
– Unlimited global text
– $1.50 Call Anywhere credit
-$5.00 Rollover Roaming credit

$23 Plan

– Unlimited talk to 80+ destinations
– Unlimited domestic talk and text
– 1GB 4G LTE, Unlimited Data at Lower Speeds
– Unlimited global text
– $1.50 Call Anywhere credit
-$5.00 Rollover Roaming credit

$29 Plan
– Unlimited talk to 90+ destinations
– Unlimited domestic talk and text
– 4GB 4G LTE, Unlimited Data at Lower Speeds
– Unlimited global text
– $5.00 Call Anywhere credit
-$5.00 Rollover Roaming credit

$39 Plan
– Unlimited talk to 80+ destinations
– Unlimited domestic talk and text
– 5GB 4G LTE, Unlimited Data at Lower Speeds
– Unlimited global text
– $10.00 Call Anywhere credit
-$5.00 Rollover Roaming credit

$49 Plan
– Unlimited talk to 80+ destinations
– Unlimited domestic talk and text
– Unlimited 4G LTE
– Unlimited global text
– $5.00 Call Anywhere credit
-$5.00 Rollover Roaming credit

Which destinations are included in Ultra Mobile’s international calling?

All Ultra Mobile plans include international calling. This includes unlimited calling to 80+ destinations worldwide, depending on your plan. Ultra also offers discounted rates to many more destinations around the globe.
To see a full list of our calling destinations, visit www.ultramobile.com/rate-checker to find rates for the international destination of your choice.

Wifi Calling and Text

What is WiFi Calling & Text?

WiFi Calling & Text is the ability to make or receive voice calls or texts over a WiFi connection when cellular signal strength is weak or does not exist. WiFi Calling & Text leverages your local WiFi to connect to the carrier’s network, instead of connecting directly.

What are the advantages of enabling and using WiFi Calling & Text?

As long as you are connected to a local WiFi network, you will be able to use your mobile device to make/receive voice calls and send/receive SMS messages, just as if it were on a normal cellular network. This means that you can use your service even when the wireless signal is limited. Another advantage of having the WiFi feature active on your account is to eliminate roaming charges. If you are roaming internationally with WiFi enabled, you will not be charged for any inbound or outbound calls to the U.S. International rates will still apply for international calls. There are no costs for SMS messages made while roaming with WiFi Calling and Text enabled.

Which phones are compatible with WiFi Calling & Text?

Click here for a list of supported devices.

Are all SIM cards compatible with WiFi Calling & Text? 
No – you will need a compatible SIM before you can add the WiFi Calling & Text feature to your plan. You can check to see if you SIM is compatible in the following ways:

 

Can I make INTL calls using WiFi?
Yes, you can! However, please note that if you’re calling a destination that is not unlimited in your current plan, INTL WiFi calling will draw down your INTL calling balance just as it would if you were calling while connected to the cellular network. If you do not have any INTL calling credit available, your wallet balance will be used to pay for the INTL calls.

Can I use WiFi Calling & Text while roaming internationally?
Yes! As long as your device is set up to support WiFi Calling & Text, and you’re connected to a WiFi network, you can make and receive voice calls and send and receive SMS messages while roaming outside the US. There are no INTL roaming fees for WiFi Calling & Text!

How can I make sure my device is set up to support WiFi Calling & Text?

iOS devices:

Click here for instructions on setting up WiFi Calling & Text on your iOS device.

Android devices:

You can set your Android device up for WiFi Calling & Text by doing the following:

  • Go to your phone’s “Wireless and Networks” settings
  • Select the “More” or “More Networks” option
  • Find WiFi Calling & Text, and enable it

You can set your WiFi Calling & Text Preferences by doing the following:

  • Tap “WiFi Calling & Text” (not the “Enable/Disable” button)
  • Tap “Connection Preferences”

Choose from:

  • WiFi Preferred – If a WiFi network is available, your phone will use the WiFi network rather than the cellular network
  • Cellular Network Preferred – Your phone will use a WiFi network for calls only if no cellular network is available
  • Never Use Cellular Network – Your phone will only use WiFi networks for calls

 

Next you’ll need to activate WiFi Calling & Text on your Ultra account by doing one of the following:

 

What does WiFi Calling & Text allow me to do? 
By enabling WiFi Calling & Text, you will be able to do the following:

  • Make and receive calls over a WiFi connection
  • Send and receive SMS text messages over a WiFi connection
  • Send and receive calls or texts over WiFi while roaming internationally or within the US

Remember: You’ll only be able to do these things if you have enabled WiFi Calling & Text on a capable device, and you have secured a connection to a WiFi network.

Does WiFi Calling & Text use data? 
No – as long as you have enabled WiFi Calling & Text on your device and secured a connection to a WiFi network, making or receiving calls and texts through WiFi Calling & Text will not use your data.

How do I know if my WiFi Calling & Text is enabled? 
If you are unsure if WiFi Calling & Text is enabled on your device, you can check in the following ways:

 

How do I disable WiFi Calling & Text?
You can disable WiFi Calling & Text in the following ways:

 

Does WiFi voice calling require the person I’m calling to be on a WiFi network? 
No – WiFi Calling & Text is not a data call and uses the voice network. You are required to dial a mobile or landline phone number in order to connect your voice call.

How am I billed for WiFi Calling & Text activity while in the US?
Incoming/outgoing voice calls and incoming/outgoing SMS messages are considered part of the Unlimited Calling and Text included on your plan. You will only be billed for WiFi calls if you are calling someone outside the US who isn’t located in one of your plan’s unlimited destinations.

How am I billed for WiFi Calling & Text activity while roaming outside the US?
Incoming/outgoing voice calls and incoming/outgoing SMS messages are considered part of the Unlimited Calling and Text included on your plan. If you are roaming outside the US, and WiFi Calling & Text is used to make a call or send an SMS text, you will not be billed for it.

Does the $39 Plan with uTalk come with INTL Call credit?

No, uTalk is designed to enable calling above and beyond our 80+ Unlimited International Destinations and is provided instead of International Call Credit. Users who do not want to call the 39 uTalk Destinations can purchase any of our other plans to receive generous amounts of International Call Credit.

How many numbers can I call with uTalk?

Each month you can call up to 10 unique phone numbers across any of the uTalk destinations. You can continue to call those 10 numbers throughout the course of the month, but cannot call any additional new numbers. This resets each time your plan renews so you can call the same 10, or 10 new numbers.

Can I call multiple uTalk countries?

Yes, you can use uTalk minutes to call any of the uTalk destinations. As you use your uTalk bonus minutes, all remaining minutes are adjusted, even those to destinations you may not be calling. You can view your currently remaining bonus minutes to each destination by logging into Account Management and clicking Check next to your uTalk balance.

If I run out of uTalk minutes can I purchase more?

Yes. You can add funds to your Ultra Wallet by going online, texting 6700, calling our cCare team or by visiting an Authorized Retailer. Once funded, your Wallet balance will allow you to continue calling at that destination’s per minute rate (which can be found using our online rate checker here). Do not purchase INTLUps as they will not be redeemable to continue calling uTalk destinations and can only be used for non uTalk destinations.

How can I check my remaining uTalk minutes?

You can view your remaining bonus minutes to all uTalk destinations by logging into Account Management and clicking Check next to your uTalk balance.

Does the $39 Plan with uTalk come with INTL Call credit?

No, uTalk is designed to enable calling above and beyond our 80+ Unlimited International Destinations and is provided instead of International Call Credit. Users who do not want to call the 39 uTalk Destinations can purchase any of our other plans to receive generous amounts of International Call Credit.

What are the fees and taxes associated with my Ultra Mobile plan?

At Ultra, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.

  • Subtotal: Cost of the plan chosen.
  • Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Ultra Mobile’s administrative costs to comply with various federal and state programs. Please refer to our Terms and Conditions for additional details.
  • Federal & State Taxes: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code.
  • NY PSCS: The Public Safety Communications Surcharge is a state-imposed surcharge collected on the retail sale of prepaid wireless communications services in the state of New York. Click here to learn more.
  • Shipping & Handling: Depends on shipping option chosen at checkout.
Do you offer insurance on your phones?

Not at this time but in the near future we may add insurance plan options for our customers.

If I want to use my own phone, how do I know if it is unlocked?

If your phone is GSM and accepts a SIM card, you may try to borrow a friends SIM card on another network and insert it into your current phone to see if it will make a phone call.  If you do not have a SIM card to test, you may visit a local retailer to help determine if your phone is unlocked. Once you have determined that your phone is unlocked, you will only need to purchase a SIM card and airtime to begin using our service once you have programmed it.

What comes with the phone when I order online?

Your phone will be shipped with all OEM contents including the phone, battery, battery door, home charger, OEM box, user manual, SIM card, a Welcome letter with activation instructions and a MicroSD card and headset if the phone comes equipped with one from the OEM.

If I have questions regarding ordering a phone online or phone features, who should I contact?

Please contact our support team at 1.888.777.0446 or email support@ultramobile.com   If I have questions regarding ordering a phone online or phone features, who should I contact?

What happens when I port my number out. Do you block my phone?

If the phone is still locked, it will not be able to be used on competitors services. If unlocked, it can be used on any service for which it has the appropriate hardware (eg. some devices are GSM or CDMA only).

Can I return the unused device and request a full refund?

If the goods are NOT defective and you wish to return them you have 7 days from when the package arrives to return the goods for a refund. All returned merchandise must be in complete original manufacturer’s packaging, same condition as sold, with all literature, accessories, instructions, blank warranty cards and documentation. All Phones must be returned in “Like-New Condition”, show no signs of use and must have less than 25 minutes in total cumulative talk time.

 

What can I do if my phone does not identify my SIM card?

If you insert your SIM card into your new phone and there are any issues, you can try a couple of basic troubleshooting tricks. First, power the phone off, remove the SIM, wait a few seconds, re-insert the SIM and power on. If the problem still persists then contact the Ultra Mobile Care team at 1.888.777.0446 or email support@ultramobile.com.

What warranty is available with your phones?

All phones are sold with 1 year manufacturers warranties. For any warranty claims please contact the manufacturer directly.

What payment types are accepted for phone purchases?

For phone purchases you can with a major credit/debit card. Cards accepted are Visa, Mastercard, Discover and AMEX. You can also select to make payment with credit card or e-check via Paypal or apply to pay over time with one of our financing partners.

How do I know when I will receive my order?

Please allow up to 24-72 hours (Excluding weekends and holidays) to receive your tracking information. We ship via UPS and USPS.