See if your destination is on the list
I was a long time T Mobile customer. 95% of my use is in urban areas or on wifi so the Tmobile network, which Ultramobile resells, works fine for me. I sometimes tether my laptop to my phone. (I prefer the reliability and speed of wired connections where reasonable.) Ultramobile gets the job done just as well. I do not need my hand held; I can read a manual and change settings on my phone myself so for me this is great.
I have used ultramobile since 2012, they offered an excellent service; I have never had coverage problems at all along east coast from Maine down to Florida. I really recommend their service.
I am using ultra mobile from last 3 years, been to many places in the US and never had a problem. Sometimes network coverage is less on the highways and happens where the population is very low. I use $19 and $29 plans intermittently based on my usage. I do make international calls daily and never faced any issue. With the data part, yes you will get some issues but its very rare in my case. I am not much dependent on data so don't know about higher data plan problems. But my $29 plan gives me 4GB which works quite fast. Connectivity is great and the price is lower than other good carriers.
Terrific value! Finally, no nonsense data plan with simple billing. I'm done with the big providers. Don't get pulled in by "free phone" deals....buy here and save thousands! Highly recommend.
I have had ultramobile before and went back to them after i had a $230 tmobile bill. The service is great and offers the same roaming package as tmobile with a cheaper rate and better cell phone plan. I was able to port my own number. I love ultramobile and i am here to stay.
Important Notice for California Prepaid Consumers:
On November 15, 2018, the Prepaid MTS Surcharge Collection Act [official site], originally enacted in January 2016, was declared unenforceable by the United States District Court, as it conflicts with federal law.
During the period between 1/1/2016 and 12/31/2018, prepaid wireless sellers were required by California law to collect certain taxes, fees, and mandatory surcharges from prepaid consumers at the time of purchase. These taxes, fees, and surcharges, were combined under a single Prepaid MTS Surcharge. Consumers in certain cities within the state were also charged a Utility User Tax or a Local 911 Charge as part of the Local Prepaid MTS Collection Act.
Effective January 1, 2019, sellers are no longer required to collect the statewide Prepaid MTS Surcharge on the sale of prepaid wireless service. However, any charges related to the Local Prepaid MTS Collection Act are still in effect (click here for rates).
The above changes only impact purchases made at indirect retail locations. When purchased directly from ultramobile.com, certain statewide taxes, fees and mandatory surcharges will still be collected, but the amounts will no longer be combined into a single charge (please refer to itemized list below).
For more information on the changes related to the Prepaid MTS Surcharge, please contact customer care at 1.888.777.0446.
California LifeLine 4.75% (ULTS)
Deaf & Disabled Telecommunications Program .5% (DDTP)
California High Cost Fund – A .35% (CHCF-A)
California High Cost Fund – B 0% (CHCF-A)
California Teleconnect Fund .78% (CTF)
California Advanced Services Fund .56% CASF
CPUC User Fee .33% (User Fee)
Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned product. Questions concerning returns or exchanges, please contact us at email@example.com.
For our phone return policy, please visit https://phones.ultramobile.com/RMA.html for more information.
It is common in the wireless industry for subscribers to pay taxes, fees and surcharges in addition to their monthly service costs, with customers of the “Big Four” mobile operators sometimes paying more than 25% on top of their monthly plans. The majority of those extra costs are remitted to government agencies to pay for taxes relating to the provision of telecom services and the cost of mandated programs like Universal Service Fund programs.
For all Ultra Mobile Service plans except the Ultra Flex plans, the Regulatory Recovery Fee is calculated as a flat per transaction fee of $0.50 for service charges of $10.00 or less, and $1.00 for service charges of $10.01 or more. For Ultra Flex plans, the Regulatory Recovery Fee is calculated as a flat fee of (i) $1.00 per line credit per month, (ii) $0.50 on Ultra Flex add-ons (e.g., additional data, call anywhere credit or roaming credit) of $10.00 or less, and (iii) $1.00 on Ultra Flex add-ons of $10.01 or more; provided, however, that no additional Regulatory Recovery Fee beyond the $1.00 per line credit per month will be charged for Ultra Flex add-ons when purchased with one or more line credits.
Domestic long distance calling is included in all Ultra Mobile plans.
Dial 011 + country code + phone number (or ‘+’ + country code + phone number) to call internationally everywhere outside the North American Numbering Plan (NANP).
If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10-digit international number as you would for a regular domestic phone call starting with a ‘1.’
No access numbers or calling cards needed here – Ultra Mobile allows for International Direct Dialing!
For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.
Use our Self-Care Interactive Text Message tool to get information about your account, find a store near you, and recharge your account using our scratch-off Airtime Recharge Cards. To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Ultra Mobile handset.
BAL – Get your Ultra Mobile Wallet balance, your INTL Call Credit in dollars ($), your current plan, and the expiration date of your current billing period.
DATA – See your 4G LTE usage and remaining balance.
HELP – Provides a short description of each text command and how to use them.
MENU – Get a full list of all available text commands.
RECHARGE + [PIN] – You can use text to apply an Airtime Recharge Scratch Card to your Ultra Mobile service by texting “RECHARGE” along with the PIN on the card. The recharge value will be stored in your Ultra Mobile Wallet, and can be applied toward international calling or your next monthly recharge. If your account is in a suspended state, you can use this command to reactivate your service by adding enough Airtime Recharge value to your account. The RECHARGE command is only for use with Airtime Recharge Scratch Cards. Do not send your credit card number with this command.
STORE + [ZIP] – Use this command to find the authorized Ultra Mobile store nearest to you. In place of the word “ZIP,” enter your zip code, i.e. STORE 11222. You will receive a message with the nearest store name, address, phone number, and the travel distance.
UPDATA – This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you a text message once the additional data has been added to your account.
UPINTL – This command allows you to buy more INTL Call Credit for your account. Once you send the UPINTL text message to us, we will reply with a list of available INTL Call Credit options to choose from. Select an option, then respond to the confirmation message with a YES. Our system will process your request and send you a text message once the additional INTL Call Credit has been added to your account.
UPROAM – This command allows you to buy more INTL Roaming credit for your account. Once you send the UPROAM text message to us, we will reply with a list of available data options to choose from. Select a roaming option, then respond to the confirmation message with a YES. Our system will process your request and send you a text message once the additional data has been added to your account.
Our high-speed data will always attempt 4G LTE speeds, but certain locations or network conditions will render 4G LTE unavailable. In that case, we will use 3G data.
After the allotted 4G LTE data is exhausted, data will be initially throttled to 128kbps. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.
Can I switch from a Single-Month Plan to a Multi-Month Plan?
Yes! Ultra subscribers can move from Single-Month Plans to Multi-Month Plans with no problem. For subscribers changing their plan to Multi-Month, the change will be made at the end of the current 30-day billing cycle.
Can I switch from a Multi-Month to a Single-Month plan?
Yes! Ultra subscribers can move from Multi-Month plans to Single-Month plans with no problem. For subscribers changing their plan to a Single-Month plan, the change will be made at the end of the 3-month, Multi-Month billing cycle.
Are data and INTL Call Credit distributed evenly in each month of Multi-Month plans?
Yes! Multi-Month Plans refresh data and INTL Call Credit every 30 days during the Multi-Month plan cycle.
Do I need a new SIM card to switch to or from a Multi-Month Plan?
No, subscribers can keep their current SIM when switching in and out of Multi-Month Plans.
What is a billing cycle?
A billing cycle is a 30-day cycle that starts the day you activate or the day you renew service.
What unlimited international calling destinations are included in the Multi-Month Plans?
All Multi-Month Plans include Unlimited International Calling to 80+ Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.
All Ultra Mobile plans include international calling, this includes Unlimited Calling to 80+ Destinations worldwide. Ultra Mobile also offers discounted rates to many more destinations around the globe.
To see a full list of our calling destinations, visit ultramobile.com/international-calling to find rates for the international destination of your choice.
Check the Country Code and International Number You’re Dialing
Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 011 or + before the international number that you intend to call.
Check your Account Balance
A common cause of problems with international calling is a lack of account funds if you are calling a destination not included in the 80+ Unlimited International Destinations. There are four (4) easy ways to check your account balance:
At Ultra Mobile, we don’t hide our fees in our plans — we break them out so you know exactly what you are paying.