If you are shopping around for a new device, look no further. You can shop for phones for sale or browse for Cellphone deals here. For in-person help, please visit a participating Ultra Mobile Retailer. To find a retailer near you, please check here.

If you purchased a phone from us, the only thing you need to do to unlock it would be to connect to our network. Your phone will be automatically unlocked 60 days after you first connect.

If your device is not paid off or from us, contact your current carrier so they can unlock your device. If it is paid off, the easiest way to check is by trying to swap SIM cards and checking for service.

For more information, read more at How do I unlock my phone article.

We are here to help! Check your eSIM compatibility.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. You can have one number linked to an eSIM and one number linked to a physical SIM. eSIM-only devices, like iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max allow for two eSIMs on the same device.

For more information, check out the What is a Dual SIM article?

An eSIM is just a physical SIM that has gone digital. Instead of physically inserting a SIM into your phone to join the Ultra network, you install an eSIM onto your phone. This means you don’t have to wait for your SIM to be delivered; you can activate it straight after purchase. If you’re new to Ultra, and have an unlocked, eligible phone you can choose eSIM at the time of purchase online or at an Ultra Mobile Retailer. Please use our store locator to find one near you.

For more information, visit the What is an eSIM article.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Yes you can. You have up to 45 days from your plan purchase date to activate your SIM. We will notify you before we deactivate it. Should you need ore time, please call our Customer Care Team at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

The best way to see how much data you need is to log into your current provider portal and check your monthly data usage. You can go also go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android) and check that way.

For more information read the How much data do I need article.

All Ultra Mobile plans include:

-Unlimited Nationwide Talk & Global Text
-Unlimited Talk to 90+ International Destinations
-Unlimited Talk & Text in Mexico and Canada (4GB plans and higher)
-Free Wi-Fi Calling
-Free Mobile Hotspot (4GB plans and higher)
-Free 3-in 1 SIM Card or eSIM
-All on The T-Mobile 5G Network
-Data allotment will depend on the plan purchased
Find out How Ultra Mobile Works.

Ultra Mobile runs on the T-Mobile Network, the largest 5G network

Existing Customers can switch to an eSIM by requesting a replacement eSIM via the Ultra Mobile App. Or at their nearest Ultra Mobile Retailer. If you have SIM Protect on, please be sure to turn it off first. Please contact our Customer Care Team at 888-777-0446 if you need help with switching.

For more information on this, read the How do I switch from a physical SIM to an eSIM article.

Ultra Mobile does support eSIM, and you can activate an Ultra Mobile plan with an eSIM online or at a local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator. If you are looking to replace your current eSIM, you can do so in the Ultra Mobile App or by contacting our Customer Care Team at 888-777-0446.

You’ll access a nationwide 5G network you can rely on to keep you connected in more places. Our 5G coverage utilizes a 600MHz low band signal that reaches more cities and towns across America (based on analysis of leading 5G networks, July 2020).

For added guidance, check out the 5G landing page.

To bring your 5G capable phone to Ultra Mobile, it must be unlocked and VoLTE compatible. To check compatibility, please visit: https://www.ultramobile.com/byop/#

Check our 5G Coverage Map to find out if there is service in your area.

Check your phone’s compatibility by clicking here.

Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.

If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:

• Your phone requires a SIM card
• You have an unlocked phone

If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.

For more information, read the How to bring your number to Ultra Mobile article.

At Ultra Mobile, we do not charge an activation fee.

To find the closest Ultra Mobile Retailer, use our Store Locator.