Now Enjoy the Full iPhone Experience with Ultra

Making Your Life Even Easier With More Features

Ultra Mobile customers using an iPhone 5S and above and running iOS 12.0 and above will now have access to these popular iPhone features:

Automatic Data Settings

From now on, your data and MMS settings will be configured automatically, even when you update your iOS! No more manually entering settings for group and picture texts.

Visual Voicemail

Our iOS customers have been asking for visual voicemail from Ultra—and now we have it! You can access visual voicemail via the voicemail tab on your dialer.

Wifi Calling & Text

Now you can talk over a WiFi network, which means you no longer have to rely on network coverage alone for your calling and texting needs. If you’ve got access to WiFi you’re good to go!

VoLTE

VoLTE (aka Voice Over LTE) lets you connect calls over the LTE network. That means better quality and faster connection times for your calls!

How It All Works

You must be an Ultra Mobile customer using an iPhone 5S or above and running iOS 12.0 or above to access the new network settings and features.

I'm currently using iOS 12.0 or higher

You may receive a notification on your iPhone to update you Carrier Settings
If you do not receive a notification, you can trigger it at any time by going to Settings > General > About
Once your Carrier Settings are updated, you will have access to the new features

I'm currently using an iOS older than 12.0

You must update your iOS to 12.0 (or higher if applicable)
Then trigger your Carrier Settings notification by going to Settings > General > About
Once your iOS and Carrier Settings are updated, you will have access to the new features

Okay, Then What?

Your data and MMS settings will kick in automatically, but you'll want to check that the following features are enabled and ready to go before using:

VISUAL VOICEMAIL

Your voicemails won’t immediately appear in your Visual Voicemail screen, even if you currently have messages in your inbox. They will appear once you get a new message, so we recommend you leave yourself a voicemail message after updating your Carrier Settings.

Wifi Calling & Text

You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling

VoLTE Enabled Calling

You can enable VoLTE by updating your phone settings.
Just go to Settings > Cellular > Cellular Data Options > Voice Data

FAQ

iOS

How do I set up VoLTE?

You can enable VoLTE by updating your phone settings. Just to go to Settings > Cellular > Cellular Data Options > Enable LTE and select Voice & Data.

Note for iPhone 5S users: unfortunately, VoLTE is not available on this model iPhone.

How do I enable WiFi Calling & Text?

You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling.

How do I set up Visual Voicemail?

What if my device doesn’t support iOS 12.0?

If you’re using an older iPhone model that can’t support iOS 12.0, you unfortunately won’t have access to the above features. That doesn’t mean you can’t still use your device with Ultra’s service. Please refer to the below instructions for configuring your Data & MMS Settings and accessing your voicemail.

Setting Up Your Data for iPhone

Select the Settings icon on your homescreen.
Select the Cellular menu option in the first section of the menu.
Ensure that the Cellular Data and Enable LTE are both enabled.
Select the Cellular Data option and enter the following information into the fields:

Cellular Data
APN – alpha
Username – (leave blank)
Password – (leave blank)

MMS

APN – wholesale
Username – (leave blank)
Password – (leave blank)
MMSC – http://wholesale.mmsmvno.com/mms/wapenc
MMS Proxy – (leave blank)
MMS Max Message Size – 1048576
MMS UA Prof URL – http://www.apple.com/mms/uaprof.rdf

Restart your iPhone.

Accessing Your Voicemail

To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 855-616-9530. To reset your voicemail password, type #PWD# on your keypad and hit “Send.”

How do I know if I have the activated the updated features?

Go to Settings > General > About and check under Carrier; it should say Ultra/Mint Mobile

Which devices can support iOS 12.0?

iPhone models 5S, SE, 6 and up are capable of installing iOS 12.0. Older models aren’t compatible with 12.0, and therefore won’t be compatible with these new features. This includes the iPhone 5, 5c, 4S and below.

How do I update my iOS?

It’s a snap: go to Settings > General > Software Update.

How do I check what version of iOS I am on?

To make sure you are on the 12.0 or above, go to Settings > General > About and check under Version.