Have Questions? We Have Answers.

We’re letting you sample our service without committing to a full plan. Here’s how it works: Purchase our $5 Trial Kit from a participating retailer, which includes 100 minutes to call nationwide or to 80+ INTL Destinations, 100 text messages and 100MB of 5G • 4G LTE Data to test out our service. Try us out for up to 7 days to see if Ultra is right for you. If you like us, we make it easy to purchase a full plan and get a $5 credit!

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off. The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad. Phones need to be unlocked prior to activating your Ultra Mobile service.

If you like your Ultra service during your trial, you can easily sign up for one of our full plans. Just go to ultramobile.com/trialplan to “Upgrade to a Full Plan” and click “Sign In.” After choosing your preferred plan you will be able to activate and transfer your phone number. You can keep your new trial Ultra phone number or easily transfer your number from your current carrier using the second SIM card included in your trial. In addition, we’ll take $5 off the price of your full plan when you upgrade!

Ultra Trial Kits are currently available on Amazon.com.

We make it easy to activate your trial plan. Simply visit ultramobile.com/trialplan and click the “Activate Trial Plan” button. We’ll walk you through the entire process. Still need help? Check out our instructional video here.

To transfer your phone number you will first need to go to ultramobile.com/trialplan to “Upgrade to a Full Plan” and click “Sign In.” After you choose your preferred plan you will be able to activate and transfer your phone number. You will need the following information to do this:

1. Your account number from your current carrier. This can be found on your billing statement or by contacting your provider
2. The corresponding PIN or passcode of the account
3. The ZIP code associated with the account There is no fee in trasferring your phone number. Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, call us at 1-888-777-0446 or speak to a live agent on our chatbot. Once the number has been successfully transferred, we will send you an SMS to confirm!

Yes! We make it easy to bring your existing number to Ultra. Just click on “Sign In” under the upgrade to a full plan section and we’ll walk you through the rest.

We make it easy. Just click on “Check Coverage” to see if your device is compatible and if you have service in your area. Once you activate your Trial Plan, you get up to 7 days to try our service out yourself.

To make it easy to use your trial plan, we issue you a new phone number when you activate the first SIM card. The second SIM card is included if you want to sign up for a full Ultra plan and transfer your phone number from your current carrier.

Once you exhaust your allotment of minutes, text, or data, you will no longer be able to use your Ultra Trial Service. However, you can easily sign up for a full plan at any time during your trial by going to ultramobile.com/trialplan and clicking “Sign In” under the “Upgrade to a Full Plan” section, and we’ll walk you through the rest so you can continue to enjoy using Ultra service.

With our Bring Your Own Phone (BYOP) program, you can easily get Ultra Mobile service on your current device. Compatible BYOP devices include: Most unlocked, VoLTE compatible phones AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones Most phones with a SIM card You may need to ask your carrier to unlock your phone. If you’re still not sure if your phone will work with Ultra Mobile service, visit willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose Ultra Mobile. (This, however, does not guarantee if the device is unlocked or that the phone will work with our service).