Q: How do I know if my device is eSIM compatible?

We are here to help! Check your eSIM compatibility .

Q: Can I switch my physical SIM for an eSIM?

Yes you can. Please check your eSIM compatibility . You can also go on the Ultra Mobile App and follow these steps: -Account -Order Replacement SIM -Switch to an eSIM For more information, visit the How to switch from physical SIM to eSIM article.

Question 1

Is there a cost associated with getting an eSIM if I already have a physical SIM?

denisse@ultra.me · Accepted Answer

No! We will give you up to 2 free eSIM's per year. Should you need more than 2 for that calendar year, you will have to pay a small $3 fee.

Question 2

Can I transfer my eSIM between two devices?

natalie@ultra.me · Accepted Answer

With the iOS 18 update, you can now transfer your eSIM(s) between two iPhones. There are two ways you can transfer an eSIM between two iPhones, and the first way is during the initial setup of a new iPhone. During that process, you will eventually get to a "Transfer your Phone Number" screen, and Apple will walk you through what to do. You can also transfer an eSIM to a new iPhone manually. All you have to do is go to your new iPhone Settings, then click 'Cellular', and then click 'Set Up Cellular'. Then you can set up your eSIM and transfer your phone number to your new iPhone. *Both iPhones need to be upgraded to iOS 18 or higher for the transfer to be possible.*

Question 3

Did Ultra Mobile upgrade their plans?

natalie@ultra.me · Accepted Answer

We just upgraded our plans to give you more Ultra-Value than ever!

We increased the amount of data you get for all of our plans from the Talk & Text 500MB Plan to the 24GB Plan! Here are the new data amounts for each plan:

Beginning July 1st, 2025, both new and current Ultra Mobile subscribers are getting up to 9GB more data added to their plan, at no extra cost. Here is a breakdown of these changes per plan:

Talk & Text Plan (250MB) --> Talk & Text Plan (500MB)
3GB Plan --> 4GB Plan
5GB Plan --> 8GB Plan
10GB Plan --> 12GB Plan
15GB Plan --> 24GB Plan

-Ultra’s new 24GB, Ultra Unlimited, and Ultra Unlimited+ Plans now include our Go Roam Mexico Data Roaming Pass ($10 value) for free. That’s an additional 5GB of high-speed data to use whenever you are in Mexico without paying a penny more.
-Ultra Unlimited plans now come with $10/month in international calling and a $10 one-time roaming credit for over 200 international destinations.
-Ultra Unlimited+ plans now include a $15/month international calling and a $15 roaming credit to use in over 200 global destinations.

Click here to learn more.

Question 4

How do I know if my device is eSIM compatible?

denisse@ultra.me · Accepted Answer

We are here to help! Check your eSIM compatibility.

Question 5

Can I switch my physical SIM for an eSIM?

denisse@ultra.me · Accepted Answer

Yes you can. Please check your eSIM compatibility. You can also go on the Ultra Mobile App and follow these steps:
-Account
-Order Replacement SIM
-Switch to an eSIM

For more information, visit the How to switch from physical SIM to eSIM article.

Question 6

If I am traveling to the United States from abroad, can I download a local eSIM on Ultra Mobile's network?

denisse@ultra.me · Accepted Answer

With an unlocked phone, you can purchase a plan and choose eSIM as your preferred delivery option. Please check your phone compatibility at www.ultramobile.com/byop/ to ensure that your phone will work on our network.

Question 7

What happens if I buy an eSIM and my phone isn't compatible?

denisse@ultra.me · Accepted Answer

If your phone is incompatible with eSIM, you can always order a replacement physical SIM in the Ultra Mobile app. And if you’re activating your physical SIM, you can activate it by visiting https://my.ultramobile.com/activation or by calling our Care Team at 888-777-0446.

Question 8

Will eSIM give me a different quality of service from a physical SIM?

denisse@ultra.me · Accepted Answer

No it won’t. You’ll get the same great 5G • 4G LTE service you would expect regardless of the SIM you’re using.

Question 9

What's the difference between physical SIM and eSIM?

denisse@ultra.me · Accepted Answer

Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone.

Question 10

Does Ultra Mobile support eSIM?

denisse@ultra.me · Accepted Answer

Ultra Mobile does support eSIM, and you can activate an Ultra Mobile plan with an eSIM online or at a local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator. If you are looking to replace your current eSIM, you can do so in the Ultra Mobile App or by contacting our Customer Care Team at 888-777-0446.

Question 11

I cannot scan the QR code to add the eSIM to my device, what do I do?

denisse@ultra.me · Accepted Answer

If you cannot scan the QR code, you can also manually add your eSIM using the eSIM Manual Activation Guide.

Question 12

Can I use the same eSIM in different devices?

denisse@ultra.me · Accepted Answer

Please note, that if you have installed an eSIM into one device, you can't install the same eSIM (use the same QR code) into another phone or device. You have to order a new eSIM for another device, even if you have deleted the eSIM from the first device. You have the option to transfer your eSIM between two iPhones (iOS 18 & up), but you'll still only be able to use the eSIM in one device at a time.

Question 13

What happens to my cellular plan if I erase my eSIM?

denisse@ultra.me · Accepted Answer

If you delete your eSIM, your cellular plan has not been canceled. Your plan will still be available until it expires, but you must contact our Customer Care Team at 888-777-0446 for support to replace your eSIM or you can also request a replacement eSIM via the Ultra Mobile App.

Question 14

What is Dual SIM?

denisse@ultra.me · Accepted Answer

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. You can have one number linked to an eSIM and one number linked to a physical SIM. eSIM-only devices, like iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max allow for two eSIMs on the same device.

For more information, check out the What is a Dual SIM article?

Question 15

What is an eSIM?

denisse@ultra.me · Accepted Answer

An eSIM is just a physical SIM that has gone digital. Instead of physically inserting a SIM into your phone to join the Ultra network, you install an eSIM onto your phone. This means you don’t have to wait for your SIM to be delivered; you can activate it straight after purchase. If you’re new to Ultra, and have an unlocked, eligible phone you can choose eSIM at the time of purchase online or at an Ultra Mobile Retailer. Please use our store locator to find one near you.

For more information, visit the What is an eSIM article.

Question 16

How do I activate an Ultra Mobile plan with eSIM?

denisse@ultra.me · Accepted Answer

Online: Once you have chosen your perfect plan, you can pick "Digital Delivery" as an option. When you do, you will receive an email with a QR code after purchase. Scan the QR code to activate eSIM on your device.

Retailer: You can also activate an Ultra Mobile plan with an eSIM at your local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator.

For step-by-step directions, please visit the How to Activate Landing Page.

Question 17

How do I switch from a physical SIM to an eSIM?

denisse@ultra.me · Accepted Answer

Existing Customers can switch to an eSIM by requesting a replacement eSIM via the Ultra Mobile App. Or at their nearest Ultra Mobile Retailer. If you have SIM Protect on, please be sure to turn it off first. Please contact our Customer Care Team at 888-777-0446 if you need help with switching.

For more information on this, read the How do I switch from a physical SIM to an eSIM article.

Con eSIM, puedes activar tu plan en segundos

¿Por qué eSIM?

Conexión instantánea

Dos números, un dispositivo

Viajes internacionales sin complicaciones

Introducción a la eSIM de Ultra Mobile

Comprobar compatibilidad eSIM

Seleccione un plan

Escanear y listo

Comprueba si tu teléfono es compatible con eSIM

Comprueba si tu teléfono es compatible con eSIM

Empiece a ahorrar en conexión inalámbrica hoy mismo

¿Tienes preguntas? Tenemos respuestas

¿Existe algún costo asociado con obtener una eSIM si ya tengo una SIM física?

¿Puedo transferir mi eSIM entre dos dispositivos?

¿Ultra Mobile actualizó sus planes?

¿Cómo sé si mi dispositivo es compatible con eSIM?

¿Puedo cambiar mi SIM física por una eSIM?

Si viajo a Estados Unidos desde el extranjero, ¿puedo descargar una eSIM local en la red de Ultra Mobile?

¿Qué pasa si compro una eSIM y mi teléfono no es compatible?

¿La eSIM me brindará una calidad de servicio diferente a la de una SIM física?

¿Cuál es la diferencia entre SIM física y eSIM?

¿Ultra Mobile admite eSIM?

No puedo escanear el código QR para agregar la eSIM a mi dispositivo, ¿qué hago?

¿Puedo usar la misma eSIM en diferentes dispositivos?

¿Qué pasa con mi plan celular si borro mi eSIM?

¿Qué es Dual SIM?

¿Qué es una eSIM?

¿Cómo activo un plan Ultra Mobile con eSIM?

¿Cómo cambio de una SIM física a una eSIM?