Q: How do I activate an Ultra Mobile plan with eSIM?

Online: Once you have chosen your perfect plan, you can pick "Digital Delivery" as an option. When you do, you will receive an email with a QR code after purchase. Scan the QR code to activate eSIM on your device. Retailer: You can also activate an Ultra Mobile plan with an eSIM at your local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator. For step-by-step directions, please visit the How to Activate Landing Page .

Q: How do I get a replacement SIM?

You can Sign in to your Ultra Mobile account online or on the app ( iOS or Google Play ) and order one. You can also call our Customer Care Team at 1.888.777.0446 or chat with us for assistance on ordering a new SIM card. If you have SIM Protect on, please be sure to turn it off first.

Q: What is the difference between a Purple SIM and an Orange SIM?

Purple SIMs are unfunded SIMs which means you will choose your plan during the activation process. Orange SIMs are prefunded SIMs that already have an Ultra Mobile plan associated with the first plan cycle. Please select the appropriate SIM color during activation. For more information, please visit the How to Activate article.

Question 1

Should I cancel my existing service before I transfer my number?

denisse@ultra.me · Accepted Answer

No, your service must be active with your original carrier in order for them to release your number. Once they release your number and you can no longer make calls with their SIM card, you can cancel your service.

Question 2

How do I transfer my number?

denisse@ultra.me · Accepted Answer

If you have SIM Protect on, please be sure to turn it off first.

If SIM Protect is off, then you can call our Customer Care Team to initiate your transfer process. 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

For a step-by-step guide online, please visit our How to Transfer Your Number to Ultra Mobile article.

Question 3

What happens if I buy an eSIM and my phone isn't compatible?

denisse@ultra.me · Accepted Answer

If your phone is incompatible with eSIM, you can always order a replacement physical SIM in the Ultra Mobile app. And if you’re activating your physical SIM, you can activate it by visiting https://my.ultramobile.com/activation or by calling our Care Team at 888-777-0446.

Question 4

I cannot scan the QR code to add the eSIM to my device, what do I do?

denisse@ultra.me · Accepted Answer

If you cannot scan the QR code, you can also manually add your eSIM using the eSIM Manual Activation Guide.

Question 5

How do I activate an Ultra Mobile plan with eSIM?

denisse@ultra.me · Accepted Answer

Online: Once you have chosen your perfect plan, you can pick "Digital Delivery" as an option. When you do, you will receive an email with a QR code after purchase. Scan the QR code to activate eSIM on your device.

Retailer: You can also activate an Ultra Mobile plan with an eSIM at your local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator.

For step-by-step directions, please visit the How to Activate Landing Page.

Question 6

How do I get a new number with Ultra Mobile?

denisse@ultra.me · Accepted Answer

If you choose to get a new number during activation, simply enter your zip code, choose your language preference, choose “Activate A New Number,” and follow the prompt. It’s that easy.

Question 7

I just ordered my SIM-when will it be delivered?

denisse@ultra.me · Accepted Answer

Order processing takes up to 2 business days prior to shipment. Any orders submitted after 1PM EST will begin processing the following weekday. We don't fill orders on holidays or the weekend. Once the order has shipped, it will be delivered based on the customer's selected delivery method. When your order has been shipped, we'll send you a tracking number which you can monitor by clicking the link in the email.

The fastest way to get Ultra service is by ordering an eSIM. If your phone is eSIM-compatible, we’ll email your eSIM after you order.

Question 8

How do I get a replacement SIM?

denisse@ultra.me · Accepted Answer

You can Sign in to your Ultra Mobile account online or on the app (iOS or Google Play) and order one. You can also call our Customer Care Team at 1.888.777.0446 or chat with us for assistance on ordering a new SIM card. If you have SIM Protect on, please be sure to turn it off first.

Question 9

How do I insert a SIM card on an Android?

denisse@ultra.me · Accepted Answer

Before beginning, please make sure that you are using the correct-sized SIM. For your convenience, within each Ultra SIM kit we include a 3-in-1 SIM (nano, micro, and standard size) and a SIM ejector tool. Check your phone's manual to ensure you are using the correct size SIM.

To Insert a SIM Card into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instructions on where to insert your SIM card, please refer to your phone’s manual.

Question 10

What is the difference between a Purple SIM and an Orange SIM?

denisse@ultra.me · Accepted Answer

Purple SIMs are unfunded SIMs which means you will choose your plan during the activation process.

Orange SIMs are prefunded SIMs that already have an Ultra Mobile plan associated with the first plan cycle. Please select the appropriate SIM color during activation.

For more information, please visit the How to Activate article.

Question 11

What steps do I need to take before activating with Ultra Mobile?

denisse@ultra.me · Accepted Answer

• Make sure your phone is unlocked

• Make sure your phone is compatible with Ultra; you can use our compatibility checker to confirm

• If you are planning on keeping your current phone number, have all the necessary information ready. Depending on your carrier, this typically includes the below:

• Account number

• Pin/Passcode or Number Transfer Pin

• Billing address associated with your account

For further information, please see our How to Switch Landing Page.

Question 12

How do I contact Ultra Mobile if I am having activation issues?

sarahg · Accepted Answer

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Question 13

Is there an activation fee?

salena@ultra.me · Accepted Answer

At Ultra Mobile, we do not charge an activation fee.

Question 14

How do I insert a SIM card on an iPhone?

denisse@ultra.me · Accepted Answer

Before beginning, please make sure that you are using the correct-sized SIM. For your convenience, within each Ultra SIM kit we include a 3-in-1 SIM (nano, micro, and standard size) and a SIM ejector tool. Check your phone's manual to ensure you are using the correct size SIM.

To Insert a SIM Card into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.

Question 15

How do I activate my Orange SIM card?

sarahg · Accepted Answer

First, pick out the plan that you want to sign up with. There are five easy ways to activate an Orange SIM card.

Online: Please go to www.ultramobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.

For more information, please visit the How to Activate article.

In Store: You can activate your service or instantly renew your monthly plan by visiting any of our retailers that oﬀer renewal. Use our Store Locator tool to ﬁnd an Ultra Retailer near you. By Text Message: To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5-digit zip code to 6700. Please note that you can not transfer your phone number this way.

Care: Visit http://www.ultramobile.com/chat to speak with an agent or just call Ultra Mobile Customer Service at 1.888.777.0446.

NOTE: Keep your current service active until you activate your Ultra SIM.

Question 16

How do I activate my Purple SIM card?

sarahg · Accepted Answer

First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.

Online: Please go to www.ultramobile.com/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.

For more information, please visit the How to Activate article.

In Store: You can activate your service or instantly renew your monthly plan by visiting any of our retailers that oﬀer renewal. Use our Store Locator tool to ﬁnd an Ultra Retailer near you.

Care: Visit http://www.ultramobile.com/chat to speak with an agent or just call Ultra Mobile Customer Service at 1.888.777.0446.

NOTE: Keep your current service active until you activate your Ultra SIM.

Question 17

How do I set my MMS/Data Configuration Settings?

sarahg · Accepted Answer

If you are experiencing issues with sending a picture message or accessing the internet on your phone, you’ll need to update your APN settings. Click here to learn more.

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888-777-0446

¿Debo cancelar mi servicio actual antes de transferir mi número?

¿Cómo transfiero mi número?

¿Qué pasa si compro una eSIM y mi teléfono no es compatible?

No puedo escanear el código QR para agregar la eSIM a mi dispositivo, ¿qué hago?

¿Cómo activo un plan Ultra Mobile con eSIM?

¿Cómo obtengo un nuevo número con Ultra Mobile?

Acabo de pedir mi SIM: ¿cuándo me la entregarán?

¿Cómo puedo obtener una tarjeta SIM de reemplazo?

¿Cómo inserto una tarjeta SIM en un Android?

¿Cuál es la diferencia entre una SIM Púrpura y una SIM Naranja?

¿Qué pasos debo seguir antes de activar con Ultra Mobile?

¿Cómo puedo comunicarme con Ultra Mobile si tengo problemas de activación?

¿Hay una tarifa de activación?

¿Cómo inserto una tarjeta SIM en un iPhone?

¿Cómo activo mi tarjeta SIM de Orange?

¿Cómo activo mi tarjeta SIM Purple?

¿Cómo configuro mis ajustes de configuración de MMS/datos?