If you’re a current Cricket Wireless customer exploring better wireless options and wanting to make the switch to Ultra Mobile, it’s Ultra-easy! This article will guide you through all the steps you’ll need to take to join the Ultra family.

Why switch to Ultra Mobile

First, you might be wondering why you’d want to make the switch. There are tons of reasons it makes sense to switch to Ultra, including…

  • We offer Multi-Month Plans: You purchase your Ultra Mobile service 1, 3, 6, or 12 months at a time. The more you buy, the more you save.
  • Free International Features: Ultra Mobile Plans include Unlimited Talk to 90+ International Destinations, Unlimited Global Text and Unlimited Talk & Text in Mexico and Canada.1
  • Reliable coverage courtesy of the T-Mobile 5G Network: Stay connected thanks to America’s largest 5G network. Currently, T-Mobile provides 4G LTE coverage to 99% of Americans and 5G coverage to 98% of Americans—and that number keeps growing.2
  • Ultra-low Prices: Every Ultra Mobile Plan is cheaper than any Cricket Wireless plan with the same amount of data, plus we offer more data ranges.3
  • Free Wi-Fi Calling & Mobile Hotspot: Every Ultra Mobile Plan comes with Wi-Fi Calling and Mobile Hotspot at no additional cost.4
  • Amazing Customer Support: We have an incredible support team currently boasting an average Customer Satisfaction Score of 97%.5
how do i switch from Cricket Wireless to ultra mobile: prepare for the switch, BYOP?, choose the best plan for you, choose your SIM preference, and time to activate!

How do I switch from Cricket Wireless to Ultra Mobile?

Officially making the switch can be done in just a few minutes with a few easy steps. We’ll start with what you need to do ahead of time to make the activation as smooth as possible. 

1. Prepare for the Switch

First, check that your phone is compatible with Ultra Mobile and that we have coverage where you live, work and play.  

2. Bring Your Own Phone 

If you see that your phone is compatible and want to bring your own phone with you to Ultra, just make sure it’s unlocked. 

3. BYON or Getting a New One

If you want to bring your own number over to Ultra, make sure you have active service with Cricket Wireless until your Ultra activation is complete. Then, gather these essential details:

  • Account Number: You can find this on your online account portal on your profile or settings page, or via the myCricket App under Account Settings. Call Cricket customer support at 1-800-274-2538 if you’re having trouble finding it.
  • Account PIN or Number Transfer PIN: From your Cricket device, dial *PORT (or *PORTAR in Spanish). Follow the prompts to receive your PIN. You can also find it in the myCricket app under Account Settings by tapping “Get my Number Transfer PIN” or by calling Cricket customer support at 1-800-274-2538. Note: If you call, you will have to confirm your identity. 
  • Billing ZIP Code: To get a new number, you’ll have to provide us with a billing ZIP code so we can generate one for you based on your location.

Need more help? Learn how to transfer your number to Ultra Mobile.

4. Choose the best plan for you

We have a wide range of flexible data options plans. If you’re not sure what is right for you, take a look at how our plans work or take our quiz if you’re still unsure.

5. Choose your SIM Preference 

You can either choose from a physical SIM, which will be mailed in 3-5 business days, or choose eSIM, which can be activated instantly. Check your eSIM compatibility by tapping that link.

6. Time to Activate!

Head over to my.ultramobile.com/activate and start the activation process. For a step-by-step guide, here’s how to activate. 

Ready to officially make the switch?

Now that you know all the steps necessary to switch from Cricket Wireless to Ultra Mobile, it’s time to join the Ultra family! Enjoy all the features you love at a cost you’ll love, plus reliability on the T-Mobile 5G network, amazing customer support and more. Or tap the button below for even more reasons to love Ultra.

1Unlimited Talk & Text in Mexico & Canada: Select plans only; no international data roaming included; not for extended international use. INTL 90+: See www.ultramobile.com/international-calling/ for destinations; list subject to change.

25G access req’s capable device & SIM w/in appropriate coverage area. Actual availability, speed & coverage may vary

3Comparison as of May 2025. Comparison based on all 1-month phone plans on the Cricket Wireless website without Auto-pay discount vs. Ultra Mobile’s plans without Auto-pay discount.

4Capable device required. Actual availability, speed & coverage may vary. Heavy data users (>35GB/mo.) may notice slower speeds when our network is busy. Includes up to 10GB hotspot on Unlimited (20GB on Unlimited+). Videos stream at ~480p.

5As of May 2025

Why Ultra Mobile