Are you a current Red Pocket customer exploring better wireless options and thinking of making the switch to Ultra Mobile? Our guide makes it Ultra-easy! Below, we’ll dive into how to make the switch from Red Pocket to Ultra Mobile.

why ultra mobile: multimonth plans, free international features, reliability on 5G network, flexible purchase options, amazing customer care, free wifi calling and free mobile hotspot

Why Switch to Ultra Mobile

First, let’s discuss the reasons why you’d want to make the switch from Red Pocket to Ultra Mobile. Here’s why it makes sense to join the Ultra family:

  • We offer Multi-Month Plans: You can choose from 1, 3, 6, or 12 months at a time. The more you buy, the more you save.
  • Free International Features: Ultra Mobile Plans include Unlimited Talk to 90+ International Destinations, Unlimited Global Text and Unlimited Talk & Text in Mexico and Canada.1
  • Reliability on the T-Mobile 5G Network: Stay connected thanks to America’s largest 5G network. Currently, T-Mobile provides 4G LTE coverage to 99% of Americans and 5G coverage to 98% of Americans.2
  • Flexible Purchase Options: Whether you want to purchase online or prefer in-store help, Ultra has you covered.
  • Free Wi-Fi Calling & Mobile Hotspot: Every Ultra Mobile Plan comes with Wi-Fi Calling and Mobile Hotspot at no additional cost.3
  • Amazing Customer Support: We have an incredible support team currently boasting an average Customer Satisfaction Score of 97%.4
how do I switch from red pocket to ultra mobile: Prepare for the switch, BYOP, BYON, Choose your plan, Choose your SIM Preference, and Time to Activate!

How do I switch from Red Pocket to Ultra Mobile?

Making the switch to Ultra Mobile from Red Pocket can take just a few minutes with these easy steps.

1. Prepare for the Switch

First, check that your phone is compatible with Ultra Mobile and that we have coverage where you need it most. For in-depth help, here’s our how to switch to Ultra Mobile landing page.

2. Bring Your Own Phone 

If you see that your phone is compatible and want to bring your own phone with you to Ultra, make sure it’s unlocked. 

3. Bring Your Own Number or Get a New One

If you want to bring your own number over to Ultra, make sure you have active service with Red Pocket until your Ultra activation is complete. Then, complete these essential steps:

  • Gather Your Account Number and PIN:
    1. Log in to your Red Pocket account and go to Port Management/Transfer Number. Select “To another wireless carrier” and it will show your account number and transfer PIN.
    2. If you can’t find the account number or PIN in the portal, submit a Red Pocket support ticket or contact their support (1-888-993-3888) and request the number transfer/account details. Make sure to keep screenshots or confirmation texts.
  • Turn Off the Red Pocket “Port Blocker”
    1. Red Pocket sometimes uses a port blocker to protect accounts, so you must disable it before initiating a transfer. You can turn it off in the same Port Management area or request support to disable it. 
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“TIP”

Some users report the transfer PIN format can vary (sometimes last 4 of ICCID or a generated PIN). Always use the PIN shown/provided by Red Pocket’s port workflow or support.

If you want a new phone number, then all you need to do is provide us with your home ZIP code at activation so we can generate one for you based on your location.

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“TIP”

Make sure you don’t cancel your Red Pocket service before the port completes, because doing so may cause you to lose your number. Also double-check that the account holder name and billing ZIP code match exactly when entering your port details with Ultra Mobile.

4. Choose the best plan for you

We have a wide range of flexible data options plans, from 500MB to Unlimited. If you’re not sure what is right for you, take a look at how our plans work or take our quiz to find the right plan for you.

5. Choose your SIM Preference 

Choose from a physical SIM, which will be delivered to your door in a few days, or choose eSIM, which can be activated instantly. Check your eSIM compatibility.

6. Activate 

Head over to my.ultramobile.com/activate to start the activation process. For a step-by-step guide, here’s our blog on how to activate and our how to activate landing page.

you're ready to connect with ultra mobile with 2 phones on a purple background

Ready to Switch from Red Pocket?

Now you know all of the steps necessary to switch from Red Pocket to Ultra Mobile! You’re one step closer to enjoying all the benefits that Ultra has to offer, like flexible purchase options, Multi-Month Plans, free International Calling and award-winning Customer Care. Make the switch today to join the Ultra family!

1Unlimited Talk & Text in Mexico & Canada: Select plans only; no international data roaming included; not for extended international use. INTL 90+: See www.ultramobile.com/international-calling/ for destinations; list subject to change. 
25G access req’s capable device & SIM w/in appropriate coverage area. Actual availability, speed & coverage may vary
3Capable device required. Actual availability, speed & coverage may vary. Heavy data users (>35GB/mo.) may notice slower speeds when our network is busy. Includes up to 10GB hotspot on Unlimited (20GB on Unlimited+). Videos stream at ~480p. 
4As of October 2025

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