How to Switch from Simple Mobile to Ultra Mobile: A Comprehensive Guide
By Ultra Team
Published June 25, 2025
Looking for an alternative to Simple Mobile? If you’re currently a Simple Mobile customer, but you’re exploring other options, this article—and Ultra Mobile—are for you. Here we’ll cover why you should make the switch along with steps on how to switch from Simple Mobile to Ultra Mobile, just to show you how easy it is. Or should we say… simple? Let’s get started.
Why switch to Ultra Mobile
We know switching can seem intimidating to some, and may not seem worth the hassle. But here are a few reasons why Ultra Mobile is a wireless carrier worth switching to (and it’s actually not a hassle at all).
- We offer Multi-Month Plans: You purchase your Ultra Mobile service 1, 3, 6, or 12 months at a time. The more you buy, the more you save.
- Free International Features: Ultra Mobile Plans include Unlimited Talk to 90+ International Destinations, Unlimited Global Text and Unlimited Talk & Text in Mexico and Canada.1
- Reliable coverage courtesy of the T-Mobile 5G Network: Stay connected thanks to America’s largest 5G network. Currently, T-Mobile provides 4G LTE coverage to 99% of Americans and 5G coverage to 98% of Americans—and that number keeps growing.2
- Ultra-low Prices: Each Ultra Mobile Plan costs less than its comparable Simple Mobile plan (with the same amount of data, or more) and we offer more data amounts to choose from.3
- Free Wi-Fi Calling & Mobile Hotspot: Every Ultra Mobile Plan comes with Wi-Fi Calling and Mobile Hotspot at no additional cost.4
- Amazing Customer Support: We have an incredible support team currently boasting an average Customer Satisfaction Score of 97%.5
How do I switch from Simple Mobile to Ultra Mobile?
Officially making the switch can be done in just a few minutes with a few easy steps. We’ll start with what you need to do ahead of time to make the activation as smooth as possible.
1. Prepare for the Switch
Make sure Ultra Mobile will work for you by checking your current phone compatibility and network coverage. Be sure to verify coverage where you live, work and anywhere else you like to spend your time.
2. BYOP?
If you’re bringing your own phone to Ultra Mobile, it needs to be unlocked and compatible with our network. We have an article all about bringing your own phone if you’d like to explore this further.
3. BYON (or Get a New One)
We know a lot of people have an attachment to their current phone number (or just don’t want to go through giving everyone a new number) so we make bringing it to Ultra Mobile easy. The number just has to remain active with Simple Mobile until your Ultra Mobile activation is complete. To bring your number over, you’ll also need your account number, the Number Transfer PIN and your billing ZIP code. Below are the details as to where you can find this information:
- Your Account Number: This can be found by logging in to your Simple Mobile account online at https://www.simplemobile.com/. It should be listed under My Profile or Account Info.
- Your Number Transfer PIN: This needs to be requested from Simple Mobile before you can port your number to another carrier. Just text NTP (for Number Transfer Pin) to 611611 from your Simple Mobile phone. You should receive a text back with your 6-digit PIN. You can also call Simple Mobile’s Customer Service at 1-877-878-7908 to ask for your account number and Number Transfer PIN. You can explore number porting more in-depth via our blog about transferring a number to Ultra Mobile.
- Billing ZIP Code: If you want a new phone number with Ultra Mobile, all you have to do is provide your home ZIP code during activation, and we will generate one for you based on your location.
4. Choose the best plan for you
All our plans include unlimited nationwide talk and global text, you just have to decide how much high-speed data you need each month. Our plans range from 250MB all the way to Unlimited. If you’re not quite sure what you need, check out how our plans work and take the quiz if you are still on the fence.
5. Choose your SIM Preference
Most phones accept a physical SIM card, which can be mailed to you in 3-5 days. However, if your phone is eSIM-compatible, you can activate your account immediately.
6. Time to Activate!
Once you have your SIM card in hand, or you’re ready to activate with eSIM, make your way to my.ultramobile.com/activate to begin the activation process. Follow the steps on the screen to get your Ultra Mobile plan up and running in no time. For a detailed guide, check out our how-to blog on activation.
Ready to officially make the switch?
And that’s all there is to it. You can see why Ultra Mobile is the perfect fit for those looking to switch, as well as how easy it is to make the switch from Simple Mobile. Now it’s time to put that knowledge to good use and join the Ultra family. With Unlimited Nationwide Talk & Global Text, coverage on America’s largest 5G network, all our international benefits and more, Ultra Mobile is here to keep you connected to those who matter most across the globe. And if you’re still not convinced, we have one more thing to show you. Click below to see why Ultra Mobile is the perfect match for you.
1Unlimited Talk & Text in Mexico & Canada: Select plans only; no international data roaming included; not for extended international use. INTL 90+: See www.ultramobile.com/international-calling/ for destinations; list subject to change.
25G access req’s capable device & SIM w/in appropriate coverage area. Actual availability, speed & coverage may vary
3Comparison as of May 2025. Comparison based on all single line phone plans on the Simple Mobile website without Auto-pay discount vs. Ultra Mobile’s plans without Auto-pay discount.
4Capable device required. Actual availability, speed & coverage may vary. Heavy data users (>35GB/mo.) may notice slower speeds when our network is busy. Includes up to 10GB hotspot on Unlimited (20GB on Unlimited+). Videos stream at ~480p.
5As of May 2025
